Spa Butler

Accor Hotels; Victoria; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein renommiertes Hotel sucht einen engagierten Spa Butler, der für das Wohlbefinden der Gäste sorgt. In dieser Rolle sind Sie verantwortlich für die Begrüßung und Betreuung der Gäste im Spa, Fitness- und Poolbereich, und stellen sicher, dass alle Bedürfnisse erfüllt werden. Mit einem Fokus auf hervorragenden Kundenservice und einem Auge für Details tragen Sie dazu bei, dass jeder Aufenthalt unvergesslich wird. Diese Position bietet die Möglichkeit, in einem luxuriösen Umfeld zu arbeiten und Teil eines dynamischen Teams zu sein, das sich der Schaffung außergewöhnlicher Erlebnisse für die Gäste verschrieben hat.

Benefits

28 Tage Urlaub plus zusätzliche Tage für Dienstjahre

Mitarbeiterverpflegung während der Dienstzeit

Kostenlose Reinigung der Uniform

Arbeitgeberbeitrag zur Altersvorsorge von 3%

Erweiterte Krankheits-, Eltern- und Adoptionsvergütung

Lebensversicherung und Mitarbeiterunterstützungsprogramme

Qualifications

• Leidenschaft für Wellness und exzellenten Service.
• Erfahrung in einem Luxus-Hotelumfeld ist wünschenswert.

Responsibilities

• Begrüßen und betreuen Sie alle Gäste im Spa-Bereich.
• Verwalten Sie die Gästezufriedenheit und kommunizieren Sie ihre Wünsche.
• Sicherstellen, dass die Spa-Bereiche sauber und ansprechend sind.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

Druckbeständigkeit

Job description

Company Description

Come and join us in bringing the Raffles experience to London. The Raffles name is synonymous with luxury, glamour, and extraordinary adventure. Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular venue for celebrations, featuring fine dining, lively bars, wellness and beauty therapies, luxurious suites and rooms, a versatile ballroom, and event space. Within these storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

The Raffles London

Raffles London at The OWO and The OWO Residences by Raffles operate a 120-room and suite flagship hotel at the iconic Old War Office building, along with 85 branded residences at this landmark destination on Whitehall, including 12 restaurants and bars, featuring our signature chef Mauro Colagreco. The property also includes the Guerlain spa, Pillar Wellness, and a grand ballroom with a 600-seat capacity.

Scope Of Position

Your role will be responsible for welcoming and caring for all residents, guests, and members who enter the spa, fitness, and pool areas. The Spa Butler ensures the guest experience meets brand standards by engaging directly with guests and managing behind-the-scenes details to exceed expectations. Your objectives include assisting with spa-related information, providing personal attention, anticipating needs, and escorting guests to facilities.

You will work closely with other hotel departments to ensure seamless and consistent service, surpassing guest expectations.

Responsibilities

Operation

• Greet all arriving and departing guests by name, inquire about their satisfaction, and maintain positive relations.
• Recognize VIP guests using name recognition whenever possible.
• Drive the guest experience and facilitate communication among colleagues to ensure smooth service delivery.
• Accommodate guest preferences and special requests to the best of the property’s abilities.
• Maintain high ratings on TrustYou VOG scores, LQA, and Forbes guest satisfaction.
• Maintain guest confidentiality and communicate preferences to relevant departments.
• Handle guest complaints, comments, or concerns with discretion and urgency.
• Manage amenities and towel supplies, including stocking and collection.
• Ensure proper lighting and music levels in the treatment areas.
• Be knowledgeable of reservation systems, POS, operation & control systems, and laundry equipment.
• Maintain the appearance of therapy facilities and guest access areas.
• Manage linen supplies, including delivery and inventory checks.
• Stock towels and supplies in guest areas.
• Prepare and serve drinks and refreshments hygienically and professionally.
• Clean and disinfect all spa areas, including showers, bathrooms, reception, and treatment rooms, as well as fitness and pool areas.
• Perform additional duties or support other departments as needed.

Health and Safety

• Report and rectify hazards immediately.
• Be familiar with fire, emergency, and bomb procedures.
• Ensure safety of persons and property by adhering to laws and regulations.
• Promote health and safety awareness within the department.

Qualifications, Skills & Experience

Essential

• Passion for wellness.
• Enthusiasm and commitment to delivering excellent service.
• Proven ability to provide high service levels under pressure.
• Exceptional communication and customer service skills.
• Strong time management skills and professional appearance.
• Willingness to work a 24-hour operational schedule when required.

Desirable

• Experience in a luxury hotel environment with LQA, Forbes 5*, or similar standards.

Additional Information

Why join our Raffles team?

Enjoy great benefits, including:

• 28 days holiday plus an extra day for each year of service up to 35 days.
• Staff meals on duty.
• Free uniform dry cleaning.
• Employer pension contribution of 3%.
• Enhanced sick pay, maternity, paternity, and adoption pay.
• Life assurance, employee assistance programs, and more.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Show humility and generosity through emotional connection with colleagues and guests.

Be Happy: Uplift colleagues and guests with positivity.

Be Confident: Share knowledge and skills openly to achieve excellence.

Have Your Purpose: Demonstrate care and responsibility to make a tangible impact on the business.