Spa Attendant Supervisor

AIRE Ancient Baths Copenhagen; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

AIRE Ancient Baths is inviting applications for the role of Spa Attendant Supervisor at our new Toronto location, focusing on leading the team to ensure a premium customer experience while supporting operational efficiency. This role offers the chance to shape the team culture while enjoying competitive compensation, comprehensive benefits, and growth opportunities in a unique wellness brand.

Benefits

80% coverage on health, dental, and vision insurance

10 days PTO

Complimentary AIRE Experience on birthday

Employee discounts

Qualifications

• At least 1 year leading customer service teams.
• Minimum 2 years in customer-facing roles.
• Customer service training is a plus.

Responsibilities

• Lead Spa Attendants team ensuring top-quality guest service.
• Support inventory control and prepare weekly reports.
• Assist in recruitment, training, and development.

Skills

Team Leadership

Customer Service

Problem-Solving

Communication

Education

Background in Hospitality or Business

Tools

Office 365

Salesforce

Job description

About Us:

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience takes place in restored historical buildings in globally acclaimed cities.

Our culture: Beyond walls and water, it's the people behind it. We foster an inclusive, human, and collaborative environment. Our culture is rooted in ambition, excellence, diversity, and a warm, generous spirit that inspires, connects, and evolves.

Our Toronto Location:

Located in Toronto’s Fashion District, in a historic Edwardian building from 1912, a designated heritage site, featuring original wood structures and vintage decor, offering a unique relaxation experience with a dry sauna and Palestra.

The Role:

As Spa Attendant Supervisor, you will lead the Spa Attendants team, ensuring top-quality guest service and smooth spa operations. Collaborate with the Spa Attendant Manager to meet performance standards and manage shifts effectively.

Key Responsibilities:

Customer Experience:

• Create a suitable atmosphere for treatments per AIRE standards.
• Ensure team compliance with protocols.
• Address issues impacting customer experience.

Operations Management:

• Lead daily briefings with operational teams.
• Support inventory control.
• Prepare weekly reports on incidents and improvements.

People Management:

• Assist in recruitment, training, and development.
• Provide feedback and training suggestions.
• Promote teamwork and continuous improvement.

Who You Are:

• At least 1 year leading customer service teams in hospitality, retail, or related fields.
• Minimum 2 years in customer-facing roles.
• Background in Hospitality, Business, or related (preferred).
• Proficiency in the local language; Spanish is a plus.
• Proficient in Office 365; Salesforce experience is a plus.
• Customer service training is a plus.

Why Join Us:

• Be part of a new opening and help introduce the AIRE Experience to Toronto.
• Build and shape a new team and culture from scratch.
• Join a brand that creates unique wellness experiences, blending history and atmosphere.
• Competitive compensation and performance bonuses.
• 80% coverage on health, dental, and vision insurance.
• 10 days PTO.
• Celebrate your birthday with a complimentary AIRE Experience and enjoy employee discounts.
• Grow with us: AIRE is expanding globally, offering exciting opportunities from day one.