Spa Associate Part Time

Hand & Stone Massage and Facial Spa Canada; Calgary; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a dynamic team at a leading spa where your passion for customer service can shine! As a Spa Associate, you'll be the welcoming face for clients, providing exceptional service and ensuring a smooth experience from check-in to check-out. This role offers a flexible schedule, competitive pay, and a supportive environment where you can grow your career. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect opportunity for you to make a difference every day. Come be a part of a culture that values both clients and employees alike!

Benefits

Competitive pay structure with commission

Flexible schedule

Professional clean work environment

Engaging and supportive team

Uniforms provided

Qualifications

• Strong communication and customer service skills are essential.
• Experience in a salon or spa environment is a plus.

Responsibilities

• Greet and assist clients with a friendly demeanor.
• Schedule services and manage client inquiries effectively.
• Ensure a clean and safe working environment.

Skills

Effective Communication

Polite Telephone Manner

Multi-tasking

Sales Focused

Customer Service

Education

Previous salon/spa or reception experience

Tools

MS Office (Word, Excel, Outlook)

Job description

Spa Associate Part Time Calgary - South Trail Crossing

Part Time • Calgary - South Trail Crossing

Hiring Spa Associates

SHARE YOUR EXCITEMENT AND BE THE DIFFERENCE at Hand & Stone Massage and Facial Spa.
If you’re passionate and LOVE what you do, then we have a career waiting for you at Hand & Stone Massage and Facial Spa located at South Trail Crossing, Calgary.

The Spa Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our clients. Spa Associates are responsible for providing exceptional customer service to all our clients. Spa Associates will greet, check in/check out and confirm scheduled services for clients and are expected to be knowledgeable about all spa treatments and services.

What you can look forward to, Benefits & Perks:

1. Competitive pay structure that may include commission and incentives
2. Flexible Schedule to fit your life
3. Professional clean work environment
4. Engaging, friendly and supportive team
5. Uniforms provided

Responsibilities:

1. Welcome and acknowledge each and every client with a smile, eye contact and a friendly verbal greeting using the client’s name when possible
2. Answer, record, and process all client calls, requests, questions, or concerns; follow up to ensure each has been met to clients’ satisfaction
3. Schedule services for individuals and large groups using spa reservation system
4. Update the reservation/cancellations list throughout the day, inform providers of last-minute changes and resolve scheduling issues as needed
5. Multi-task between answering phones, booking appointments and selling memberships, gift cards and upgrades
6. Process client check-ins by confirming reservations and assigning RMT or Esthetician
7. Process check-outs including resolving any late and disputed charges
8. Process payment types, vouchers, paid-outs, charges, and provide change
9. Address client concerns, requests, or issues either individually or by enlisting the help of others
10. Speak with clients using clear and professional language and answer telephones using appropriate etiquette
11. Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
12. Other duties as assigned

Key Qualifications:

1. Ability to communicate effectively with clients and associates
2. Polite and courteous telephone manner
3. Previous salon/spa or reception experience an asset
4. Proven fluency in MS Office tools (Word, Excel, and Outlook), and proficiency in computer keyboarding skills
5. Ability to stand for long periods of time
6. Ability to work a variety of shifts, including days, evenings, weekends and holidays
7. Ability to multi-task and work in a fast-paced environment
8. Prior computer experience
9. Sales focused - the ability to meet quotas and goals
10. Self-motivated, mature and reliable
11. Friendly and approachable

If this sounds amazing and you're passionate about growing your career, we look forward to speaking with you. Come in and tour the spa, meet the team and check out the supportive culture we have created at our spa. Please email your resume to [e-mail] OR visit www.handandstone.ca

Hand & Stone is dedicated to providing quality client-centered care. We understand that our clients receive the best client-centered care when our employees are well cared for in return. That's why Makes a Difference Who You Work For!