Spa Associate / Assistant Manager

Hand & Stone Woodbridge / Richmond Hill; Richmond Hill; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading luxury spa as a Spa Associate / Assistant Manager in Richmond Hill. This full-time role combines customer service, administration, and sales, ensuring a seamless experience for clients. Ideal candidates are detail-oriented, independent, and possess strong communication skills. Enjoy competitive wages, benefits, and opportunities for growth in a friendly team environment.

Benefits

Group insurance

Employee discounts

Qualifications

• Experience in reception work, preferably in medical, paramedical, salon, or spa settings.
• Experience in a customer-facing role in a salon/spa.
• Experience managing schedules and familiarity with scheduling software.

Responsibilities

• Manage customer appointments and maintain accurate records.
• Assist with sales and inform customers about packages and services.
• Prepare and maintain facilities for customer use.

Skills

Customer Service

Sales

Attention to Detail

Organization

Communication

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

There’s nothing easier to enjoy than a day at the spa. So if you would like to work within a sea of smiling faces, then look no further. We’re Hand & Stone, and we’ve got an opportunity for you to get into the wonderful spa industry. Hand & Stone is a group of luxury spas that offer something for everyone. Whether it’s massages, facials, or waxing and threading, you’ll find it here. And because we offer a variety of different packages and services, everyone walks away with exactly the experience they wanted.

Now we’re hiring a Spa Associate / Assistant Manager

to strengthen the outstanding customer service that makes for an unparalleled spa experience. That’s where you come in: As our new Spa Associate / Assistant Manager, you’ll be taking on a challenging and varied role in our friendly and relaxed location. This position will be equal parts customer service, receptionist, maintenance, administration, and sales: your support will ensure that every customer’s experience is seamless.

At our reception desk, you’ll be taking phone calls, emails, and setting up appointments. Using your strong computer skills, you’ll keep accurate records for our staff, informing them about upcoming services. Throughout the day, you’ll also help maintain and prepare facilities and rooms for our customers, including laundry, washrooms, and stocking supplies.

In terms of sales, you’ll be ringing up customers on their way out and informing them about all the packages and extras we offer. Knowledge sells in our industry, and after experiencing our amazing services, most people want more. So you’ll have plenty of opportunities to earn a good commission.

You’ll be perfect for this role if you’re:

1. Meticulous: you’re great with details, whether scheduling or preparing rooms. Nothing gets past you.
2. Independent: no need for supervision because you’re organized and proactive.
3. Social: you love chatting with customers and understanding their needs.
4. A natural salesperson: you enjoy encouraging people to pamper themselves.

Working at Hand & Stone

This is a full-time position with various hours, 7 days a week, Monday to Sunday. Your wage will be competitive and based on experience. Benefits include group insurance and employee discounts. You will primarily work at our Woodbridge location (Weston Road / Major Mackenzie Drive, 3621 Major Mackenzie Drive) but will also need to travel frequently to our Richmond Hill location (Yonge Street / Elgin Mills, 10909 Yonge Street).

We have a small, friendly team, and you’ll be joining a relaxed, easygoing environment. This role offers opportunities for growth, as the position is open due to internal promotion.

Desired Qualifications

• Experience in reception work, preferably in medical, paramedical, salon, or spa settings
• Experience in a customer-facing role in a salon/spa
• Experience managing schedules and familiarity with scheduling software
• High school diploma or equivalent
• Sales experience is a plus

How to Apply

Our online application allows you to apply as a complete person, not just submit a resume. It assesses your qualifications, personality, and workplace preferences, and takes about 10-15 minutes. After submitting, you’ll receive an email with your assessment results. We value diversity and encourage all qualified individuals to apply. If accommodations are needed during recruitment, please contact us via the “Help” button in the application. Applications will be reviewed, with priority given to those who complete the assessment. We look forward to hearing from you.