SOV Store - Travel Expert

Sunwing Travel Group; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading travel company as a Travel Expert, where your passion for travel and customer service will shine. In this role, you will provide exceptional service to clients, helping them plan their dream vacations while building lasting relationships. You will have the opportunity to sell a range of travel products, assist with local promotions, and resolve client issues, all while working in a collaborative environment that values diversity and inclusion. With great travel perks, a comprehensive benefits package, and opportunities for growth, this position is perfect for those looking to make a difference in the travel industry.

Benefits

Great travel perks

Goodlife Corporate Discount

Comprehensive benefits package

RRSP Matching Program

Growth opportunities

Free Parking

Open concept workspace

Social responsibility initiatives

Qualifications

• Experience as a Travel Counsellor is essential.
• Ability to work various shifts including evenings and weekends.

Responsibilities

• Provide high-quality service to consumer travel clients.
• Sell preferred supplier products to meet and exceed targets.
• Assist in the resolution of client complaints.

Skills

Customer Service

Sales Skills

Travel Knowledge

Problem Solving

Education

Provincial Certification

Job description

SOV Store - Travel Expert 112 Mayfield Common Northwest, Edmonton, AB T5P 4B3, Canada Req #110 January 2, 2025

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under SellOffVacations, we are looking for a Travel Expert to join us in making vacation dreams come true. As a results and detail-oriented Travel Expert, you are responsible for providing high quality service to consumer travel clients and for emphasizing long-term working relationships to build a strong repeat customer base. The position reports to the Selling Supervisor/Branch Manager and will be located at our retail store in Edmonton.

What You’ll Do:

1. Provide high quality service to consumer travel clients emphasizing long-term working relationships to build a strong repeat customer base.
2. Sell a full range of preferred supplier products to meet and exceed targets.
3. Provide accurate, complex travel information (i.e., detailed travel documentation, etc.).
4. Organize and assist with local business building promotions and local networking.
5. Assist in the resolution of client complaints.
6. Invoice and document client files accurately in accordance with company policy.
7. Work closely with Consumers, Tour Operators, and various Internal Support departments.

What You’ll Need:

1. Experience as a Travel Counsellor.
2. Ability to work various shifts including evenings and weekends.
3. Provincial certification.

What We Offer:

1. Great travel perks!
2. Goodlife Corporate Discount.
3. Comprehensive benefits package.
4. RRSP Matching Program.
5. Growth opportunities.
6. Free Parking.
7. Open concept, collaborative workspace.
8. Opportunity to give back through our social responsibility initiatives.

We thank all who apply; however, only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion: Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.

Total wellbeing: Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [e-mail].

Other details:

• Job Family: SELLOFFVACATIONS
• Pay Type: Salary

Apply Now