Somali Medical Remote Interpreter

Kelly Services; Calgary; Remote; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Vacation & Holiday Pay

Inclusive culture

Job summary

Kelly is seeking Somali Medical Interpreters to support healthcare providers across Canada via Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). The role emphasizes confidentiality, professionalism, and cultural sensitivity, with calls spanning medical emergencies and sensitive situations.

Competitive pay of $18.50/hr after successful training, plus three weeks of structured training.

Qualifications

• Fluent in Somali and English (speaking, reading, listening, comprehension).
• High school diploma or equivalent.
• Minimum 18 years of age and legally authorized to work in Canada.
• Strong listening, communication, and interpersonal skills.
• Emotional intelligence and ability to stay calm under pressure.
• Comfortable using technology and web-based communication platforms.

Responsibilities

• Provide real-time interpretation between Somali and English speakers using OPI and VRI platforms.
• Facilitate communication in healthcare, insurance, legal, financial, emergency services and public service settings.
• Maintain confidentiality, professionalism, and cultural sensitivity.
• Manage video interactions professionally, ensuring visual communication etiquette and accurate conveyance of meaning and tone.
• Participate in training, quality monitoring, and performance improvement initiatives.

Skills

Fluent in Somali and English

Strong listening skills

Communication & interpersonal skills

Emotional intelligence

Tech-friendly / web-based platforms

Education

High school diploma or equivalent

Tools

OPI/VRI platforms

Job description

Somali Medical Interpreter (Remote in Canada)

At Kelly, meaningful work is impactful and rewarding. If you are compassionate, detail-oriented, and motivated to bridge language barriers, this opportunity is for you. We are hiring Somali Medical Interpreters for future openings to support critical communication needs across Canada via Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI) services.

As an interpreter supporting healthcare providers, emergency services, insurance organizations, financial institutions, legal services, and public service agencies, you may be assigned calls involving sensitive, emotional, or potentially distressing subject matters, such as medical emergencies, violence, or other critical situations.

Due to the nature of this role, some calls may require extended engagement or occur during periods of high call volume. Interpreters are expected to maintain professionalism, composure, accuracy, confidentiality, and cultural sensitivity at all times while adhering to company standards and ethical guidelines.

Why Join Kelly

• Competitive Pay: $18.50/hr upon successful training completion

• Paid Training: Three weeks of structured, professional training

• Candidate must be located in any of these provinces: British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, or Newfoundland and Labrador.

• Purpose-Driven Role: Every call supports patients, families, and professionals

• Vacation & Holiday Pay: Promoting work-life balance

• Inclusive Culture: Diverse, collaborative environment

Key Responsibilities

• Provide real-time interpretation between Somali and English speakers using OPI (Over-the-Phone Interpretation) and VRI (Video Remote Interpretation) platforms.
• Facilitate communication in healthcare, insurance, legal, financial, emergency services and public service settings.
• Maintain confidentiality, professionalism, and cultural sensitivity.
• Manage video interactions professionally, ensuring appropriate visual communication and etiquette. Accurately convey meaning, tone, and intent while maintaining communication flow between all parties.
• Participate in training, quality monitoring, and performance improvement initiatives.

Qualifications

• Fluent in Somali and English (speaking, reading, listening, and comprehension).
• High school diploma or equivalent.
• Minimum 18 years of age, and legally authorized to work in Canada.
• Strong listening, communication, and interpersonal skills.
• Emotional intelligence and the ability to remain calm under pressure.
• Comfortable using technology and web-based communication platforms.

Technical Requirements

• Dedicated personal device (desktop, laptop, or tablet).
• Functional webcam with appropriate lighting for video interpretation sessions.
• Reliable high-speed internet connection (speed test may be required).
• Professional noise-cancelling headset (required or willingness to purchase).
• Ability to work independently in a quiet, distraction-free workspace.

Next Steps

• Submit your application.
• Shortlisted candidates will be contacted for the selection process.
• Selected candidates will begin paid online training.

Make a Difference

Join Kelly as a Somali Medical Interpreter and help ensure every voice is heard by providing critical communication support when it matters most.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here (https://www.mykelly.com/help-support-working-with-kelly-canadian/#benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .