Solutions Engineer, (Toronto, CAN)

dynaTrace software GmbH; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading software company in Toronto is looking for a Solution Engineer to provide technical support and execute demos that showcase their unique observability technology. The ideal candidate has 3-5 years of experience and excellent communication skills. Responsibilities include managing POCs and engaging with customers at key events. Competitive compensation and professional growth opportunities are offered.

Benefits

Competitive compensation

Professional growth opportunities

Work with leading cloud providers

Qualifications

• 3-5 years of experience in observability or application performance management.
• Ability to articulate technical value into business value.
• Must be able to travel up to 30% of the time.

Responsibilities

• Provide technical support to the sales team and customers.
• Execute demos and manage proof of concepts (POCs).
• Evangelize Dynatrace's products at trade shows.

Skills

Technical sales

Communication skills

Team player

Troubleshooting

Project management

Desire to grow

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Java

AWS

DevOps practices

Kubernetes

Job description

Your role at Dynatrace

What’s the role?

As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace salesengine and will be responsible for providing excellent technical support to thesales team. You will be the expert on Dynatrace and all facets of AdvancedObservability. Within this exciting role, you will be responsible for executing greatdemos which demonstrate the Dynatrace unique approach in solving thecustomer’s pain, executing and managing POCs onsite and remote, building keyrelationships with Dynatrace’s customers and completing RFIs & RFPs. You willalso work across teams including Dynatrace’s innovation labs, Dynatrace’s ExpertServices consultants, CSMs and marketing.

About you:

To ensure your success as a Solution Engineer at Dynatrace, you need to be anambitious, confident and self-motivated individual, with previous SE experience oranother technical customer facing role. You need to be passionate about innovativetechnology, technical sales and articulating value to customers and prospects. Inaddition, we are also looking for:

• An excellent team player, with the ability to work across all disciplines.
• Excellent communication and presentation skills, with the ability tocommunicate technical value into business value.
• Previous 3 – 5 years of experience with observability or applicationperformance management technologies and techniques.
• Ability to troubleshoot technical issues to produce a working outcome andbe able to manage this process.
• Ability to manage a number of projects simultaneously, work with a numberof different sales people and support other SEs where needed.
• Must have a strong desire to grow professionally, adapt to an ever-changingenvironment and are coachable.
• Must be able to travel up to 30% of the time

Responsibilities:

• Evangelize Dynatrace’s product offerings during international trade showsand at key customer account meetings to promote new and expandedbusiness.
• Partner with sales representatives to identify new sales opportunities as wellas incremental sales opportunities within existing accounts.
• As part of the solution engineering team participate in proof of concept(PoC) creation and cloud architecture discussions, leading the technicalsolution evaluation portion in support of sales opportunities either directlyor through channel partners for multiple POCs.
• Present Dynatrace’s vision to our customers C-suite executives.
• Provide technical guidance in the Discovery, Solution Evaluation, andSolution Proposal stages of the opportunity sales cycle.
• Present on-stage demonstrations providing insight and context to ourcustomers during key marketing events. Either at Dynatrace sponsoredindustry events or partner sponsored events, ensure key demonstrations aredelivered by you or a team member at demonstration booths.
• Gather, qualify and provide feedback from customers to ProductManagement to improve Dynatrace’s market share and meet the marketneeds.
• Not only work with internal sales team, but also with partners, supportingtheir team in the customers and being a technical point of contact for them(trusted advisor/technical coach).
• Position might be filled at a higher level based on candidate experience.

What will help you succeed

Minimum Requirements:

• Bachelor’s degree in Computer Science or equivalent education or experience required.
• 3 years of experience within the observability space.

Preferred Requirements:

• Experience with web technologies such as HTML, CSS, and JavaScript.
• Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database.
• Advance knowledge of Operating Systems (OS) including Windows and Linux.
• Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP.
• Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines.
• Experience with automation like Ansible, Puppet, Terraform, etc.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.