Solutions Engineer *Remote* (m/f/d)

Pliant; Toronto; Teletrabalho; CAD 80 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible remote work environment

Company card for lunches and coffee

Opportunity for professional development

Resumo da oferta

Pliant is seeking a Solutions Engineer in Toronto, Ontario to lead customer integrations and provide technical support. The ideal candidate will have over 5 years of experience in solutions engineering, with strong skills in APIs and integration processes. Responsibilities include onboarding customers, training developers, and transforming client feedback into product enhancements. Pliant promotes a flexible work environment and values diversity and inclusion within its team.

Qualificações

• 5+ years of experience in solutions engineering, sales engineering, or technical consulting.
• Strong technical experience with REST, JSON, and webhook integrations.
• Comfortable with TypeScript, Python, or Java for building prototypes.

Responsabilidades

• Own technical onboarding and integrations for customers.
• Support Sales & Partnerships in technical discovery and solution design.
• Troubleshoot integration challenges and coordinate resolution.

Conhecimentos

API and integrations experience

Strong communication skills

Problem-solving ability

Experience with programming languages

Descrição da oferta de emprego

About Us

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.

We serve two primary customer segments:

• Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
• Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white‑label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e‑money institution (EMI), we issue Visa‑powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.

Learn more at www.getpliant.com

About the Role

As a Solutions Engineer (m/f/d), you’ll be a key technical consultant and enabler for our customers and partners, helping them successfully adopt and scale Pliant’s platform. You will work with an ambitious team of Solutions Engineers, and collaborate cross‑functionally with Sales, Partnerships, Customer Success, Product, and Engineering to deliver smooth onboarding, strong integrations, and high‑quality technical guidance.

This is a hands‑on, customer‑facing role: you’ll lead integrations, answer technical questions in pre‑sales and post‑sales contexts, enable customers to use our public APIs (Pro API and CaaS), and ensure feedback from the field is translated into actionable product and documentation improvements.

What You’ll Do

• Own technical onboarding & integrations: Plan and drive customer/partner onboarding, integration timelines, and go‑live readiness for API‑based setups.
• Support Sales & Partnerships (pre‑sales): Handle technical discovery, solution design, demos, RFP/questionnaires, and proof‑of‑concepts for enterprise opportunities and partners.
• Be the integration "problem solver" during the onboarding (post‑sales): Troubleshoot integration challenges, reproduce problems, propose workarounds, and coordinate with Product/Engineering to resolve blockers quickly.
• Enable and train developers & operators: Run workshops and training sessions, help customers build confidently on our APIs with best practices, examples, and clear guidance.
• Build reusable assets: Collaborate with our technical writer to produce and maintain reference architectures, integration playbooks, checklists, and internal enablement material to improve consistency and speed across implementations.
• Bring customer feedback into the product loop: Capture structured feedback, identify recurring pain points, and help translate field insights into product and documentation improvements.

What You’ll Bring

• 5+ years of relevant experience in solutions engineering/architecture, sales engineering, or technical consulting.
• Strong technical experience with APIs and integrations (REST, JSON, webhooks, authentication concepts like OAuth/API keys, Postman/cURL).
• Comfortable with one programming language (e.g., TypeScript, Python, Java) to build lightweight prototypes, integration validation, and test workarounds with REST APIs.
• Strong communication skills across demos, solution design, and technical enablement with both engineers and business stakeholders.
• High‑ownership, service‑oriented mindset, comfortable driving end‑to‑end solutions, unblocking others, and systematizing learnings into repeatable assets.
• Experience building repeatable processes (intake, triage, enablement assets) to scale our services across many stakeholders.
• Experience owning complex customer/partner integrations end‑to‑end, coordinating multiple stakeholders and driving timelines to completion.
• Fluent in English.

Bonus points

• Fintech/payments/cards experience.
• Experience with ERP or accounting integrations (e.g., NetSuite, SAP, Microsoft Dynamics, DATEV, Xero, QuickBooks) and related data flows (accounting reconciliation, exports, etc.).
• Other European languages are a plus.

What We Offer

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence.
• Your choice of preferred OS, Windows or Mac.
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere.
• Opportunity to develop your talent in a dynamic team with ambitious goals.
• Flexibility and a remote first work environment.
• Company card with a monthly allowance for lunches, coffee, etc. with co‑workers.

At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process—we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.