Solutions Engineer

Diligent; Vancouver; On-site; CAD 95,000 - 110,000; Full time

Job summary

Join a forward-thinking company that is a leader in modern governance solutions. This role offers a unique opportunity to leverage your technical expertise and commercial skills to drive impactful change. You'll work closely with leaders from multinational companies, presenting innovative solutions and building strong relationships. With a culture that fosters creativity and diversity, you will be part of a passionate team dedicated to making the world a better place. Enjoy a flexible work environment and comprehensive benefits while contributing to a mission that empowers leaders with the tools they need for effective governance.

Benefits

Flexible work environment

Comprehensive health benefits

Generous time off policy

Wellness programs

Global days of service

Meeting-free days

Qualifications

• 3-5 years of experience in a related role with a focus on GRC solutions.
• Strong presentation skills and ability to communicate effectively.

Responsibilities

• Present software demonstrations and develop solution design documents.
• Support marketing events and liaise with product management teams.

Skills

Solutioning and Presentation Skills

Technical Ability

Domain Knowledge in Audit and Risk Management

Communication Skills

Relationship Building

Tools

Gong

SFDC

PowerPoint

Job description

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Diligent is looking for a highly professional and motivated individual to combine their technical knowledge with commercial skills to effectively uncover and develop solutions for prospects and customers. This position requires excellent communication skills and the ability to build strong relationships, as you will interface directly with leaders of large multi-national companies and other key GRC and ESG personas.

Key Responsibilities:

• Solutioning and Presentation Skills:
  • Presenting strong software demonstrations within quick timelines, accurately solutioning and defining the correct product package.
  • Understanding the Diligent sales process, taking responsibility over the pre-sales technical win.
  • Demonstrating the Diligent Platform cross-platform story with strong understanding of overall vision.
  • Presenting confidently and contextually to multiple buyer types (operational, management, executive).
  • Onboarding new team members to understand effective presentation styles.
  • Develop solution design document to solve identified business problems and objectives.
• Technical Ability:
  • Leveraging sales tools (Gong, SFDC, PPT, etc.) to supplement presentations.
  • Supporting marketing events including webinars, conferences, white papers, etc.
  • Liaising with Product Management teams in new initiatives, feature upgrades, and domain knowledge.
• Domain Knowledge:
  • Familiarity with Audit, Risk Management, and IT Compliance activities, as well as risk management software and tools, such as GRC (Governance, Risk, and Compliance) platforms, risk assessment tools, and other relevant technologies.
  • Understanding of various risk management frameworks such as ISO 31000, COSO ERM, and NIST RMF.
  • Familiarity with methodologies for identifying, assessing, and mitigating risks.

Required Experience/Skills:

• 3-5 years of experience.
• Demonstrates expertise across Diligent solutions to qualify or win deals.
• Partner with sales team and maintain a productive and positive relationship.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required training and development objectives within the assigned time frame.
• Self-enabling; rapidly acquires new technical skills and domain knowledge.
• Maintains strong presentation skills and be able to communicate professionally through various means (e-mail, Slack, written, etc.).

Pay Range:

$95,000 - $110,000 CAD

What Diligent Offers You:

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

We are a drug-free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

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