Solutions Engineer

Owl; Toronto; On-site; CAD 150,000 - 250,000; Full time

Benefits offered by this job

Healthcare benefits

RRSP matching

PTO - 4 weeks + 5 days

Daily team lunches

Bi-annual offsites

Job summary

Owl Labs Inc. in Toronto is seeking a highly technical Solutions Engineer to own the technical relationship with customers, ensuring AI integrates into enterprise environments and remains stable at scale.

You will design integrations, support deployments, resolve complex issues, and drive projects to production. Ideal candidates have 3+ years in technical customer-facing roles, hands-on cloud experience (AWS preferred), REST APIs, and observability tooling for distributed systems.

Qualifications

• 3+ years in solutions engineering, solutions architecture, or similar technical customer-facing role.

Responsibilities

• Own the technical relationship with customers from demos to production.
• Design integrations and support deployments across enterprise environments.
• Troubleshoot complex production issues and guide customers through optimizations.
• Collaborate with Product and Engineering to translate customer needs into features.

Skills

Cloud experience (AWS)

REST APIs

Observability tools

Job description

We’re building applied AI systems for high‑stakes, real‑world decisions. Our platform ingests and reasons over large, messy data to surface evidence with hard constraints around fairness, auditability, and low bias.

The single gnarliest, most impact‑heavy place this problem shows up is in insurance claims, so that’s where we’re deployed today, running in production at some of the largest carriers in North America.

We are seeking a highly technical Solutions Engineer to join our team in Toronto. In this role, you will own the technical relationship with our customers, ensuring our AI integrates seamlessly into their enterprise environments and remains stable as they scale. You will design integrations, support production deployments, resolve complex technical issues, and keep projects on track so customer communication doesn't fall through the cracks.

We have engineering hubs in New York City, Vancouver, and Toronto, and this role is 5 days per week onsite in our Toronto office. We optimize for people who like to think deeply, whiteboard with other sharp engineers, and ship ambitious systems together in person.

Join us at Owl.co and become an integral part of a forward-thinking team dedicated to transforming the insurance industry through technology. Your contributions will play a crucial role in enhancing our products and delivering value to our clients.

Key Responsibilities

Co-own the account (alongside Sales and Account Executives) from demos to prospects and POC development, all the way to production and post-production, serving as the primary engineering point of contact.

Serve as Owl's primary technical representative to customers, communicating effectively with audiences ranging from engineering and IT to management.

Design and integrate Owl's AI platform into customer environments, making sound trade-offs across compute, storage, networking, and security.

Run project cadence on customer engagements: scope, milestones, deliverables, and risks.

Drive resolution of complex production challenges by tracing logs and debugging systems, collaborating with the broader technical team to deliver technical guidance while maintaining platform SLAs.

Collaborate closely with Product and core Engineering teams to scope missing features, translate customer needs into technical specifications, and continuously improve the platform.

Partner with Business Development on technical feasibility, pilot scoping, and security/IT reviews (SOC 2, InfoSec questionnaires, data handling).

Ideal Profile

3+ years of experience in solutions engineering, solutions architecture, or a highly technical customer‑facing role at a SaaS company.

Hands‑on experience with a major cloud (AWS preferred; Azure or GCP fine), REST APIs, and observability tools for distributed systems.

Strong project management instincts. You set expectations, track commitments, and keep customers and internal teams aligned without a PM chasing you.

Comfortable running technical conversations and tailoring the message to audiences ranging from developers to management.

Strong problem‑solving skills with a track record of independently diagnosing and resolving complex production issues.

Located in Toronto and excited to work 5 days a week in‑office with our local engineering team, while managing customer relationships virtually.

Industry Leaders

Our technical leadership comes from Meta, Microsoft, X, and Goldman Sachs, bringing world‑class expertise to our agile team.

Market Leadership

We hold the largest market share in our space, offering a proven ROI and maintaining a 100% customer retention rate, with renewals consistently doubling their previous terms.

Lean & Impact Driven Team

Our small, nimble team makes swift decisions and encourages direct communication and innovation through a flat organizational structure. You’ll make real, meaningful contributions right from the start.

Established Product‑Market Fit

AI‑Driven Product that helps shape an AI‑powered enterprise solution for insurance companies across the US and Canada.

Healthcare benefits

we cover 100% of the premiums for you and your family members (medical, dental & vision)

RRSP matching

to help you save for your future

Recharge

4 weeks of paid time off & 5 additional personal/sick days

Daily team lunches

Bi-annual offsites

we'll make sure everyone at Owl has an opportunity to hang out with teammates IRL at least twice a year

Salary Range

$150,000 - $250,000 CAD Our salary ranges are benchmarked and are determined by role and level. The range displayed reflects a target for new hire salaries and could be higher or lower based on skills, experience, and location.