Solutions Designer (RQ11309) Enterprise Financial Services Division

Softline Technology Inc.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Softline Technology Inc. in Toronto, Canada, is seeking an experienced Solutions Architect to design hosting technology solutions aligned to client specifications, standards and cost models. You will drive architecture decisions, develop high-level designs, and ensure secure, scalable implementations.

The role emphasizes Siebel CRM and Adobe AEM expertise, requirements analysis, and collaboration with client teams and internal stakeholders to deliver complex solutions on time.

Qualifications

• Minimum 7+ years designing solutions with Siebel CRM or Adobe AEM.
• Experience documenting business design and functional/non-functional requirements.
• Ability to map high-level flows to supporting applications.
• Experience creating detailed process flows and screen designs.
• Knowledge of WCAG/AODA accessibility standards and UX considerations.
• Proven experience in risk assessment and QA planning.

Responsibilities

• Design hosting technology solutions per client specs and cost models.
• Provide guidance on short and long term solution development activities.
• Develop technical specifications for installation, testing and performance.
• Plan migrations and sustain large, complex systems.
• Collaborate with cross-functional teams to meet client requirements.
• Create and maintain technical documentation and use-case artifacts.

Skills

Communication

Team collaboration

Analytical thinking

Requirements gathering

Client interaction

Problem solving

Tools

Siebel CRM

Adobe AEM

OPA/OIA

Figma

Adobe XD

Job description

Responsibilities

Undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client application business requirement and project/initiative deliverables.

General Skills

• Knowledge of integrated networking technologies, mainframe, midrange server, enterprise storage and SAN, and personal computer system technologies
• Knowledge of related best practices, OPS directory/messaging standards, standard facilities infrastructure/architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes
• Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards
• Ability to participate in the development of solutions and provide advice on short/long term solution service development activities.
• Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
• Experience planning, migrating, implementing and sustaining large complex system development projects
• Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements.
• Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
• Experience designing and developing large, complex, highly available, mission critical server applications
• Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, team work skills
• A team player with a track record for meeting deadlines

Onsite Working Hours

This position is listed as “Onsite”; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location

Experience Requirements

Technical Solution and Development Skills? - 40 %

• At least 7+ years of experience designing solutions with Oracle Siebel CRM or Adobe AEM technologies
• Experience with developing business design document, functional & non- functional requirements
• Experience with developing high level application flows to support the business requirements.
• Experience in developing functional design document
• Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions
• Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
• Experience conducting user research and usability testing
• Experience developing user personas and user journey maps
• Experience analyzing user feedback and designing solutions to address user issues and pain points
• Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD
• Experience researching and applying industry best practices
• Demonstrated experience in developing use cases (business/system), identifying and documenting business rules
• Demonstrated experience with the creation and analytical process of business requirement documents
• Demonstrated experience in identifying risk and providing solutions
• Demonstrated experience with creating quality assurance plan and writing test cases
• Experience working on Oracle Policy Automation (OPA)/Oracle Intelligent Advisor (OIA) is a strong asset

Technology Skills – 35%

• Demonstrated experience with change management methodologies
• 7+ years of experience in Siebel, and Adobe AEM Solution implementation
• Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)
• Demonstrated experience in creating and updating business architecture artefacts
• Demonstrated experience with rational unified process (RUP)
• Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
• Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype

Soft Skills – 20%

• Strong communication skills; both written and verbal
• Ability to develop and present new ideas and conceptualize new approaches and solutions
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
• Demonstrated ability to work effectively with functional and technical teams
• Demonstrated ability to participate in a large team and work closely with other individual team members
• Proven analytical skills and systematic problem solving
• Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change
• Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team

Public Sector Experience – 5%

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.

Supplier Comments

Closing Date/Time: 2026-10-29, 12:00 p.m. EST.

Max submission: 1 (one)

5 days onsite

Must Have

• At least 7+ years of experience designing solutions with Oracle Siebel CRM or Adobe AEM technologies
• Experience with developing business design document, functional & non- functional requirements
• Experience with developing high level application flows to support the business requirements.
• Experience in developing functional design document
• 7+ years of experience in Siebel, and Adobe AEM Solution implementation
• Demonstrated experience in creating and updating business architecture artefacts

Nice to have

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.