Solutions Consultant Intern (Summer 2027)

ExaCare AI; Toronto; Hybrid; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Hybrid work from Toronto office

Mentorship from experienced leaders

Ownership on projects from day one

Team events and startup culture

Job summary

exacare ai is seeking a Solutions Consultant Intern to join the BizOps team in Toronto. You will help with onboarding, training, and implementation experiences for customers, collaborating with Product, Engineering, and Sales to understand workflows and translate them into configurations.

You’ll assist in developing training materials, SOPs, and templates, while maintaining CRM data and project records. A strong academic record and analytical mindset are essential for success in a fast-moving

Qualifications

• Pursuing a degree in Business, Administration, Finance, Data Science, or a related field.
• Strong academic and professional track record.
• Strong analytical skills and attention to detail.
• Proficiency in data analysis tools and software, such as Excel, SQL, or Tableau.
• Excellent written and verbal communication skills.
• Problem-solving mindset and the ability to think critically.
• Self-motivated, adaptable, and eager to learn in a dynamic startup environment.

Responsibilities

• Support customer onboarding and implementation projects by helping organize timelines, meeting notes, action items, risks, and next steps.
• Participate in customer implementation calls, translating customer workflows into exacare ai configurations.
• Assist with customer training by creating role-based training materials, quick-start guides, FAQs, and short video tutorials.
• Help build and maintain internal SOPs, onboarding checklists, project templates, and customer-facing resources.
• Support platform configuration for new customers, including user roles, permissions, data imports, and workflow settings.
• Identify and triage technical issues during onboarding, coordinating with Product, Engineering, and Support as needed.
• Collect customer feedback and recurring implementation themes to improve product and onboarding.
• Maintain accurate project information across CRM, customer-success tools, and project-management systems.
• Take on independent projects as you ramp up.

Skills

Analytical skills

Attention to detail

Excel

SQL

Tableau

Communication skills

Problem solving

Self-motivated

Education

Pursuing degree in Business/Administration/Finance/Data Science or related field

Tools

Excel

SQL

Tableau

Job description

About the Role

We're looking for a Solutions Consultant Intern to join our BizOps team and help deliver smooth onboarding, training, and implementation experiences for our customers. You'll work closely with Business Operations Managers, Solutions Consultants, Product, Engineering, and Sales to understand customer workflows, support the implementation process, and build the documentation and tools that help us scale.

This role is a great fit for someone who wants hands-on experience at a fast-moving healthcare startup, enjoys solving operational problems with customers, and is excited to learn how technology is implemented in complex, real-world settings.

What You’ll Do

• Support customer onboarding and implementation projects by helping organize timelines, meeting notes, action items, risks, and next steps
• Help prepare for and participate in customer implementation calls, learning how to understand customer workflows and translate them into exacare ai configurations
• Assist with customer training by creating role-based training materials, quick-start guides, FAQs, and short video tutorials
• Help build and maintain internal SOPs, onboarding checklists, project templates, and customer-facing help resources
• Support platform configuration for new customers, including user roles and permissions, data imports, and workflow settings, with guidance from the BizOps team
• Assist with identifying and triaging technical issues during onboarding, gathering context and coordinating with Product, Engineering, and Support as needed
• Help collect customer feedback and recurring implementation themes, sharing insights that can improve our product, documentation, and onboarding process
• Maintain accurate project information across our CRM, customer-success tools, and project-management systems
• Take on independent projects as you ramp up

What You’ll Bring

• Currently pursuing a degree in Business, Administration, Finance, Data Science, or a related field.
• Stellar track record as a top performer in academic and previous experience.
• Strong analytical skills and attention to detail.
• Proficiency in data analysis tools and software, such as Excel, SQL, or Tableau.
• Excellent written and verbal communication skills.
• Problem‑solving mindset and the ability to think critically.
• Self‑motivated, adaptable, and eager to learn in a dynamic startup environment.

Benefits and Perks

• Competitive salary, with the potential to build toward a full‑time opportunity at exacare ai
• Hands‑on mentorship and the opportunity to work closely with experienced leaders across the business
• Meaningful ownership from day one on projects that directly support our growth
• Hybrid work from our Toronto office at King & Spadina
• A high‑achieving, collaborative team including ex‑FAANG engineers and alumni of Bain , BCG , Goldman Sachs , and more
• Great startup culture, including team events and company off‑sites

Only the best belong here

We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.

We work even harder to keep our partners than we did to earn them initially

The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.

We keep the patient downstream of every decision

At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

Raise the bar on ownership

We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.

The world is moving fast. We move faster.

This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.

Radical candor, zero politics

We say what’s true, early, and we keep communication direct and clean so the team can move.

Bring good vibes and win together

We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.

About exacare ai

exacare ai is a leading healthtech company on a mission to build the AI operating system for post‑acute care. Our platform connects referral sources, admissions workflows, and reimbursement systems so teams can review documentation, evaluate patients, and act quickly and confidently. Today, exacare ai powers more than 2,500 post‑acute facilities / agencies.

Backed by a $30M Series A led by Insight Partners, we’re bringing world‑class talent together to transform healthcare. If you like building, learning, and making a real impact, come join us!