Solutions Consultant (2027 New Grad)

ExaCare AI; Toronto; Hybrid; CAD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary and equity in a高 성장

Paid time off at your discretion

Hybrid work out of our beautiful TO办r¿

Job summary

ExaCare AI in Toronto is seeking a Solutions Consultant to lead onboarding and customer-facing implementations for our healthtech platform. You will map client workflows to ExaCare configurations, create playbooks, and deliver live trainings while capturing feedback for rapid product improvements.

You'll work with BizOps, Strategy & Operations, Sales, and Engineering to support pilots and full rollouts, maintain documentation, and help customers realize quick time-to-value through clear SOPs and

Qualifications

• 1+ years in consulting, banking, or in a B2B SaaS customer-facing role
• Bachelor’s degree in Business, Engineering, or a related field
• Strong communication and facilitation skills
• Process and documentation mindset
• Technical aptitude with data mapping/CSV imports, SSO/APIs
• Strong relationship-building and client management skills
• High attention to detail
• Ability to thrive in a fast-paced environment
• No-ego mindset
• Healthcare exposure or PHI/privacy familiarity is a plus

Responsibilities

• Deliver onboarding and training: build curricula, lead trainings, record Looms
• Develop and maintain SOPs/documentation: runbooks, checklists, help articles
• Continuously improve processes: post-mortems, lessons learned, experiments
• Support onboarding with BizOps: host calls, manage communications, risks, status
• Configure the exacare ai platform: environments, roles, data imports, integrations
• Provide technical support during onboarding: triage issues, coordinate with Eng/Support
• Maintain project hygiene across CRM/PM tools

Skills

B2B SaaS

Communication

Facilitation

Documentation

Technical aptitude

Data mapping/CSV

SSO/API knowledge

Relationship building

Attention to detail

Fast-paced environment

No-ego mindset

Education

Bachelor’s degree in Business/Engineering

Tools

Loom

CRM systems

Project management tools

Job description

The Solutions Consultant is a customer‑facing, implementation‑focused role that partners closely with the BizOps Manager to deliver smooth technical onboarding and effective user training. Working with a product customers already love, you’ll map real‑world workflows into a clean exacare configuration, build the playbooks that enable us to scale, and make onboarding feel effortless with a team of smart people. You’ll also be the voice of the customer, capturing urgent feedback and channeling customer insights back to Product and Engineering to drive rapid improvements. You will support pilots and full rollouts, coordinating across Strategy & Operations, Sales, and Engineering.

What You’ll Do

• Deliver onboarding and training: build role‑based curricula and quick‑start guides, lead live trainings and office hours, and record short Looms/tutorials
• Develop and maintain SOPs & documentation: create internal runbooks, checklists, and templates for onboarding and training; maintain customer‑facing help articles, FAQs, and how‑to guides.
• Continuously improve processes: run post-mortems after go‑lives, document lessons learned, and drive experiments that shorten time‑to‑value and improve training effectiveness.
• Support technical onboarding with our BizOps Managers: host standing implementation calls to understand the customers’ workflows and needs, then manage customer communications, timelines, risks, and status updates.
• Configure the exacare ai platform for new customers: set up environments, roles/permissions, data imports, basic integrations (e.g., SSO, file/API feeds), and workflow settings based on customer requirements.
• Provide technical support during onboarding : triage issues and partner with Engineering/Support to drive resolution; communicate updates clearly to customers.
• Maintain project hygiene across CRM/CS tools and project management systems; keep notes, tasks, and next steps organized and current.

What You’ll Bring

• 1+ years in consulting, banking, or in a B2B SaaS customer‑facing role (note: potential exception for new graduates with strong previous internship experience)
• Bachelor’s degree in Business, Engineering, or a related field.
• Strong communication and facilitation skills; confident with both executive stakeholders and frontline users.
• Process and documentation mindset; you enjoy turning complexity into clear SOPs, checklists, and guides.
• Technical aptitude; comfortable with product configuration, data mapping/CSV imports, basics of SSO/APIs/webhooks, and learning new tools quickly
• Strong relationship-building and client management skills — clear, articulate, friendly, and professional in customer interactions.
• High attention to detail and comfortable following and iterating on detailed SOPs
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities and evolving processes.
• Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks.
• Healthcare exposure or familiarity with PHI/privacy considerations (e.g., HIPAA/PHIPA) is a plus.

Benefits and Perks

• Competitive salary and equity in a high-growth startup
• Paid time off at your discretion
• Hybrid work out of our beautiful Toronto office (Queen / Spadina)
• Medical, dental, and vision coverageGreat start‑up culture (e.g., company off‑sites, casual attire, stellar snacks, ChatGPT premium)

Only the best belong here

We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.

We work even harder to keep our partners than we did to earn them initially

The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.

We keep the patient downstream of every decision

At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

Raise the bar on ownership

We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.

The world is moving fast. We move faster.

This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.

Radical candor, zero politics

We say what’s true, early, and we keep communication direct and clean so the team can move.

Bring good vibes and win together

We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.

If this sounds like you, we'd love to have a chat!

About exacare ai

exacare ai is a leading healthtech company on a mission to build the AI operating system for post-acute care. Our platform connects referral sources, admissions workflows, and reimbursement systems so teams can review documentation, evaluate patients, and act quickly and confidently. Today, exacare ai powers more than 2,500 post-acute facilities / agencies.

Backed by a $30M Series A led by Insight Partners, we’re bringing world‑class talent together to transform healthcare. If you like building, learning, and making a real impact, come join us!