Solutions Consultant - AI Specialist

The New York Times; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the legal technology sector is seeking a Solutions Consultant - AI Specialist to leverage generative AI solutions for client engagement. The role emphasizes consulting over sales, with responsibilities such as technical demonstrations and client success optimization. Ideal candidates will have relevant industry experience, exceptional communication skills, and the ability to influence decisions across complex organizations.

Benefits

Flexible work arrangements

Career development opportunities

Comprehensive benefits package

Paid volunteer days

Mental health resources

Qualifications

• Minimum three years' experience in solutions consulting or related field.
• Strong familiarity with generative AI solutions in a legal environment.
• Proven success influencing cross-functional teams.

Responsibilities

• Provide specialized consulting to solve business challenges using AI solutions.
• Engage clients during the pre-sales process to identify appropriate offerings.
• Act as a technical expert in client meetings and demonstrations.

Skills

Analytical skills

Communication skills

Presentation skills

Relationship building

Technical expertise

Education

Bachelor’s degree

Master’s degree

Tools

Word

Excel

PowerPoint

Outlook

Job description

As a Solutions Consultant, you will be expected to provide deep industry, solution or product expertise to sales process for clients within our Canada Legal segment, specifically with our generative AI solutions. In this role, you will be more product focus vs sales orientated and provide demo and productsupport, often with a technical orientation. You will primarily meet clients through virtual channels, with travel for in-person engagement by exception only.

About the Role

In this opportunity as a Solutions Consultant - AI Specialist, you will:

• Provide specialized consulting to solve business challenges faced by customers using Thomson Reuters Generative AI enabled software and content solutions in order to gain new business, win market share and increase customer satisfaction
• Be responsible for engaging/assisting customers in the pre-sales process. Help identify the right offerings that solve the customer’s pain points and increase customer retention
• Advise and consult with customers and sales teams to determine product needs with a focus on Generative AI enabled solutions
• Act as a technical expert in client meetings and prospect demonstrations
• Feature and release education, use case enablement and onboarding new clients
• May create and deliver client success plans and reviews with clients to optimize usage and continuously drive value
• Be an evangelist for the product, via wider client engagement, through webinars, public speaking engagements etc.
• Scope and design solutions that are current to show what is possible with the platform, host design thinking workshops, process re-engineering and advice, strategic consulting and proof of concepts

About You

You're a fit for the role of Solutions Consultant - AI Specialist if your background includes:

• Bachelor’s degree or equivalent industry experience required; Master’s degree preferred
• Minimum three years’ experience in solutions consulting or related field, preferably in a B2B environment; experience with government procurement is an asset
• Strong familiarity with generative AI solutions and applicable use cases in a legal environment
• Experience working in a complex matrixed organization and demonstrated ability to navigate such organizations effectively
• Demonstrated ability to influence at all levels of the organization
• Excellent communication skills – oral and written – and strong presentation skills, including ability to deliver large group presentations
• Ability to establish credibility with senior executives
• Proven analytical skills with advanced attention to detail
• Demonstrated interpersonal skills and relationship building abilities
• Demonstrated creativity and innovation strategies
• Proven success influencing cross functional teams to accomplish objectives
• Ability to manage multiple projects simultaneously against tight deadlines
• Advanced PC skills – Word, Excel, PowerPoint, Outlook – with the ability to quickly learn web-based technology
• Experience with generative AI in business solutions is a huge plus

#LI-AY1

What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.