Solutions Consultant

CaseWare; Toronto; On-site; CAD 110,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Flexible work options

Remote opportunities

Job summary

Caseware is seeking a Solutions Consultant to guide customers through evaluation and implementation of Caseware solutions. You will act as a trusted advisor, coordinating with accounting firms and organizations to understand needs and how AI and automation can improve efficiency and quality.

You will liaise with account management, training, professional services, support, and product teams to address customer needs, and may work across North America with ET–PT hours as needed.

Qualifications

• 3+ years preparing financial statements or performing Audit/Assurance/Compilation.
• Excellent written and oral communication and presentation skills.
• Ability to interpret stakeholder needs; interest in AI-powered accounting.
• Strong project management and multitasking abilities.
• Experience with CRM systems and sales processes.

Responsibilities

• Lead evaluations with presentations, trials, pilots, and SME coordination.
• Collaborate with Account Managers to plan implementations of Caseware products.
• Guide migrations from existing tools and align with Professional Services.
• Support customer evaluations and implementations with clear processes.
• Develop and maintain value-driven demos and use cases.
• Bridge customers with Product teams to translate feedback into insights.
• Attend conferences and events; engage in thought leadership activities.
• Help design scalable services and improvement plans for growth.

Skills

Audit/Accounting experience

Customer-facing role

Communication skills

AI in accounting

Organization skills

CRM experience

Tech-savvy

Education

CPA or Chartered Accountant

Bachelor's in accounting/finance

Tools

Salesforce

CaseWare

Job description

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

We are seeking a highly motivated and detail-oriented Solutions Consultant to join our team at Caseware, a leading SaaS organization. As a Solutions Consultant, you will be responsible for successfully leading our customers and prospective customers through exploration and evaluations of Caseware solutions. In this role, you will serve as a trusted advisor, working collaboratively with accounting firms and organizations as they navigate critical decisions around technology modernization.

By taking a consultative approach, you will be their partner to guide them through all aspects of their software evaluation, helping them understand not only current solutions but also how emerging technologies, including AI and automation, can drive efficiency, enhance quality, and create new opportunities within their organizations. You will also liaise with team members in account management, training, professional services, support and product to help ensure customer needs are addressed on a timely basis, and professionally.

This role supports customers and internal stakeholders across North America and may require availability to accommodate meetings across Eastern Time (ET) to Pacific Time (PT) business hours, with notice, to effectively collaborate with clients, partners, and cross-functional teams.

This a full-time, permanent position

This a new vacancy

Location:
The role is a remote role and is available to all applicants residing and eligible to work in Canada.

• Partner with our Account Managers and other Solution Consultants in helping prospects and customers evaluate and plan to implement Caseware products, helping them understand how solutions can drive efficiency, enhance quality, and create new opportunities within their organizations.
• Lead evaluation activities including presentations, trials & pilots, sharing information on solutions expertise and best practices with customers, while coordinating with technical or product SMEs where appropriate.
• Strategize with customers on their migration & implementation journeys, from their existing accounting and audit tools, and work with them and the Professional Services team to ensure they have a clear direction and key requirements are addressed.
• Support customer evaluations and implementations, providing information on tools, processes and resources to customers, and helping to ensure timelines and tasks remain on track.
• Create and maintain product demonstration strategies, use cases and related assets that are value and benefit-driven, not feature walk throughs.
• Act as the bridge between customers and Product teams, gathering and translating customer feedback into clear, actionable insights that inform product development while helping prospects understand how our roadmap addresses their business needs.
• Attendance at Conferences and Events, maintaining relationships with customers and staying up to date with industry standards and trends.
• Participate in speaking engagements and thought leadership events or publications, as comfortable.
• Design and implementation of processes and systems to support the delivery of consistent, scalable services. Assist in the development and execution of improvement plans internally that are scalable to support future growth.

Required:

• At least 3 years experience preparing financial statements and/or performing Audit, Assurance, Review or Compilation engagements OR at least 3 years’ experience in customer-facing role (e.g., customer success, account management, implementation or project management) in a SAAS company serving the Accounting Profession.
• Excellent written and oral communication and presentation skills.
• Effective communicator with ability to understand and interpret stakeholder needs.
• Understanding of, or strong interest in, AI-powered accounting solutions and the ability to discuss how AI can be applied to modern accounting, audit, and advisory workflows with clients and prospects.
• Strong organization skills with experience tracking and managing multiple deliverables and tasks.
• A resourceful self-starter who thrives in a fast-paced environment where initiative and problem-solving skills are required.
• Have a sound understanding of technology within the audit and accountancy sector, or an enthusiasm to learn.

Preferred:

• Have direct experience utilizing CaseWare to create financial statements or perform engagements.
• CPA, Charted Accountant or equivalent, with 3+ years Audit or Accounting experience.
• Experience leading technology adoption, training, methodology, or other innovation efforts in an accounting firm.
• Bachelor's degree in accounting, finance, or related field
• Experience and/or qualifications in project, product or program management.
• Practical experience utilizing AI tools, including for software development.
• Deep understanding of accounting, financial processes and technologies.
• Experience with CRM systems and tools for sales and lead management
• Product, Product Marketing, Sales experience, or experience working closely with those functional teams
• Experience using Microsoft Office Suite and CRM software (E.g., Salesforce)
• Experience documenting internal processes and identifying/implementing efficiency or quality improvements.

The annual base salary for this position is between $110,000 CAD and $125,000 CAD per year.

This role is also eligible for discretionary bonus and/or commission, as well as other benefits. Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location. The posted range is subject to change and may be updated periodically.

What's in it for you:

• Innovation is at our core.
• We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
• Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
• We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
• We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
• Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
• We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.

About Caseware:

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments.Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [e-mail].

AI Usage:

The recruitment process may use AI assisted tools but not for candidate screening or assessment. All final hiring decisions are made by humans to ensure fairness, transparency, and oversight.

Background Check:

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residingin the Netherlands and Germany are excluded from undergoing background checks via Certn.co

Security and Fraud:

Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.