Senior Manager, Product Strategy & Operations

Caseware-International; Toronto; Hybrid; CAD 115,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Job summary

Caseware, a leading Canadian fintech, seeks a Senior Manager, Product Strategy & Operations to steer product strategy across the globe. You will own board narratives, drive major strategy initiatives, and partner with executives to shape where we play and how we win.

This hybrid Toronto role offers proximity to the C-suite and a chance to influence pricing, packaging, and go-to-market decisions. You will work with AI-native workflows and collaborate on global product operations, reporting to

Qualifications

• 3–5 years of experience spanning top-tier management consulting and/or in-house corporate strategy with rigor.
• Demonstrated leadership of strategic workstreams and ability to defend stories to senior executives.
• Structured problem-solving fluency with hypothesis-driven storytelling.
• Excellent written communication for executive materials.
• Executive presence with C-level stakeholders.
• Hands-on fluency with AI tools (e.g., Claude).
• Experience with B2B SaaS, fintech, audit/accounting, or other regulated software.

Responsibilities

• Own the Product Board narrative end-to-end: build the storyline and prepare leadership to deliver it.
• Lead priority strategy initiatives end-to-end and move ambiguous problems to decisions.
• Drive the strategy layer of annual planning and produce core artifacts.
• Turn ambiguity into actionable narratives and documents for executives.
• Partner with Directors and leadership on strategic direction.

Skills

Product strategy

Executive presence

Leadership

Problem solving

AI tools

B2B SaaS

Fintech experience

Pricing strategy

Tools

Claude AI

Job description

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

As Senior Manager, ProductStrategy &Operations, you willownhowdrivetheproductstrategy work that decides where we play and how we win. Our strategy agenda is bigger than ever:an AI-native product transformation, major portfolio decisions, pricing and packaging, and market strategies across the globe.

What the seat offers: Board-level narrative ownership, direct C-suite proximity, on a team that works AI-natively, with Claude in the workflow every day.

This is a Full-time permanent position

This is a new position

Location: This is a hybrid role requiring the successful candidate to work 3 days a week in our Toronto office,locatedat 351 King St E, Suite 1100, Toronto, ON.

What you will be doing

• Own the Product Board narrative end-to-end:build the storyline, synthesize theinsight, sharpen the message, and prepare the CPO and Product leadership to deliver it.
• Lead priority strategy initiatives end-to-end:Productmaintainsa standing pipelineof ourhighest-stakes strategy questions,and this role owns taking each from ambiguous problem to executive decision.
• Drive the strategy layer of annual planning:design the frameworks, synthesize inputs fromour teamsworldwide, and producethe corestrategyartifacts leadership decides on.
• Turn ambiguity into decisions:structure multi-stakeholder questions into crispnarratives,and decision documents that executives act on.
• Operate as a trusted thought partnerto the Director of Global Product Operations and the CPO's leadership team, in conversations that set Product's direction.

What you will bring

• 3–5 years of experience spanning top-tier management consulting and/or in-house corporate strategy of comparable rigor.
• Demonstrated leadership of strategic workstreams: analyses and storylines youdroveand defended to senior executives yourself.
• Structured problem-solving fluency: hypothesis-driven storylines, top-down communication, synthesis of ambiguous inputs.
• Excellent written communication: decision documents and executive materials that stand on their own.
• Executive presence: comfortable presenting to, and pushing back on, C-level stakeholders.
• Hands-on fluency with modern AI tools (such as Claude).
• ExperiencewithB2B SaaS, fintech, audit/accounting, or another regulated software environment.
• Experience contributing to Board-level or C-suite materials.
• Familiarity with pricing & packaging or product lifecycle decisions.

Salary range

The salary range for this position would be between CAD$115,000 and CAD$130,000, depending on experience level.

This role is also eligible for discretionary bonus and/or commission, as well as other benefits. Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location. The posted range is subject to change and may be updated periodically.

What's in it for you

• Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
• We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
• Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
• We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
• We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
• Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
• We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.

About Caseware

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments.Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [e-mail].

AI Usage

The recruitment process may use AI assisted tools but not for candidate screening or assessment. All final hiring decisions are made by humans to ensure fairness, transparency, and oversight.

Background Check

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residingin the Netherlands and Germany are excluded from undergoing background checks via Certn.co

Security and Fraud

Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.