Solution Engineering Lead

ZipRecruiter; Greater Toronto Area; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading company in the payments industry is seeking a leader to support a team of Solutions Engineers. This role involves client training, solution development, and advocacy for product enhancements. The ideal candidate will have over 10 years of experience in the payment space and a strong background in technical consulting. The position offers a competitive salary with a bonus structure and a hybrid work model.

Qualifications

• Over 10 years of experience in the payment space or as a Solutions Engineer.
• 3-4 years of management experience.
• Understanding of API concepts and methodologies.

Responsibilities

• Support a team of SEs and provide client training and support.
• Aggregate client feedback and advocate for product enhancements.
• Monitor pipeline opportunities using CRM tools.

Skills

Technical consulting

Problem-solving

Presentation

Multitasking

Relationship building

Communication

Continuous improvement

Education

Bachelor’s degree in business, commerce, or related field

Job description

Job Description

Focus – Leader role

Key Responsibilities:

• Team Development: Helping support a team of SEs
• Client Training and Support: Provided clients with product education, articulated use cases, and offered sales support to demonstrate the value of products to end customers.
• Feedback Integration: Aggregated and shared client feedback with product teams, advocating for necessary enhancements.
• Solution Development: Reviewed client use of products to identify opportunities, driving the solution phase by pitching cross-product use cases tailored to client needs.
• Value Proposition Articulation: Clearly communicated the advantages of products, positioning them favorably against competitors.
• Collaborative Engagement: Engaged in discovery sessions with Product Owners to craft solution proposals, including presentations and demonstrations.
• Consultation and Integration Support: Provided detailed pre-sales and post-integration consultation, ensuring solutions met client requirements and supported multiple partner integration projects as a subject matter expert.
• Advocacy and Strategy: Advocated for customers by conveying valuable perspectives to product and marketing teams, staying informed about industry trends to provide strategic recommendations.
• Progress Tracking: Monitored and reported on pipeline opportunities using CRM tools.

Qualifications:

• Over 10 years of hands-on experience in the payment space or as a Solutions Engineer with the ability to provide technical consulting and support.
• 3-4 year of management experience
• Bachelor’s degree in business, commerce, or a related field.
• Previous experience in the payments industry was considered an asset.
• Understanding of API concepts and methodologies was advantageous.
• Cash management and treasury experience is a plus
• Excellent presentation and problem-solving skills.
• Ability to multitask, prioritize, and meet deadlines.
• Proficiency in working with cross-functional teams, building relationships, and fostering a collaborative environment.
• Strong communication skills to convey detailed information effectively.
• Demonstrated track record of driving continuous improvement initiatives.

Additional Details:

Base: Competitive

Bonus: 20% (which is paid out yearly)

Why new role: Net new role - growth

Territory: Canada

Management style – Hands off and transparent – results driven

Team Size – 3-5 SEs to report into this role

Travel: 10%

Location: Toronto

Hybrid – 3 days in the office and 2 days remote