Solution Design and Implementation Manager

International Air Transport Association; Montreal; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading company in the aviation industry is seeking a proactive Business and Systems Analyst based in Montreal. The role focuses on leading the business requirements phase for an aviation data-sharing platform, ensuring collaboration and managing stakeholder engagement. The successful candidate will have significant experience in Agile methodologies and be involved in critical project deliverables over the next two years.

Benefits

Work-life balance with flexible work options

Community involvement and volunteer time

Birthday off

Qualifications

• At least 7 years of experience in business analysis.
• 3+ years in software projects using Agile methodologies.
• Certifications in project management (e.g., PMP) are a plus.

Responsibilities

• Lead the business requirements for a data-sharing platform.
• Manage stakeholder workshops and project management tasks.
• Create process diagrams and manage system migrations.

Skills

Agile analysis

Stakeholder management

Business analysis

Process modelling

Technical insight

Documentation

Education

University degree in business administration

Computer science

Information systems

Related field

Tools

JIRA

Confluence

Job description

Employment Type: Fixed Term Contract
Contract Duration: Until 30 June 2027

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

IATA’s Business Intelligence Services (BIS) serve as the focal point and driving force for aviation data management and BI services in the aviation industry. One of the four verticals within the IATA BIS department is Aircraft, Environment and Operations Data Line of Business. This LOB manages a portfolio of aviation BI solutions and data sharing programs, leveraging IATA’s unique access to airline data, such as Turbulence Aware and MET Program, CO2 CONNECT, MRO SmartHub, and strategic projects such as the Airline Schedule Data Exchange Program. The team is comprised of aviation industry experts, data management and analytics professionals based in Montreal and Geneva.

What your day would be like

We are looking for an experienced and proactive Business and Systems Analyst, to lead the business requirements phase for the next generation of our aviation data-sharing platform. This platform collects and distributes live turbulence data from global airline partners and is critical to our operational insights suite. This is a high-impact assignment focused on delivering five key outcomes within the next two years:

1. A comprehensive Business Requirements Document (BRD) within the agreed timelines.
2. Support the development of a complete Request for Proposal (RFP) package for vendor selection.
3. Support the due diligence, evaluation, and negotiation phase to purchase the existing platform.
4. Manage the testing of the new platform.
5. Manage the system and the data migration.

You will act independently as both a business analyst and a project manager. The ideal candidate will bring a mix of hands-on Agile analysis expertise and strategic thinking, with a proven ability to manage stakeholders (including executives), run collaborative working sessions, and engage with IT architects and developers.

Key Responsibilities

• Project Leadership: Drive the development of the Business Requirements Document (BRD) and support the coordination of related project management tasks.
• Stakeholder Management: Run structured workshops and one-on-one meetings with stakeholders to gather and validate requirements.
• Business Analysis: Elicit, analyze, and document business and functional requirements through epics and user stories, following Agile best practices.
• Process Modelling & Diagrams: Create clear process diagrams and data flows using BPMN or equivalent standards to visualize system behaviour and interfaces.
• Collaboration with IT Teams: Act as a key liaison between business and technology teams, ensuring requirements are feasible and well understood.
• Technical Insight: Apply your software development background to shape realistic, scalable, and testable requirements that align with modern development practices.
• Documentation: Maintain a structured and accessible repository of documentation in Confluence and track requirements via JIRA.
• Quality and Alignment: Ensure all business requirements align with strategic objectives, stakeholder expectations, and technical constraints.
• RFP Support: Collaborate on defining selection criteria, technical specifications, and evaluation metrics for the RFP process.
• Platform Acquisition Support: Support the due diligence, evaluation, and negotiation phase for the purchase of the existing platform.
• Coordinate with the I&D Test Manager to define business processes and test scenarios, prepare test data, validate test results and bug fixes, perform UAT and end-to-end testing, and actively participate in sprint demos, reviews, and test result evaluations.
• Develop and implement comprehensive system and data migration strategies, coordinating with stakeholders to define requirements and ensure data integrity, quality, and security throughout the process.
• Oversee migration execution, including monitoring progress, resolving issues, conducting post-migration validation and reconciliation, and documenting processes and outcomes.

Qualifications

• University degree in business administration, computer science, information systems, or a related field.
• At least 7 years of experience in business analysis, including 3+ years in software projects using Agile methodologies with hands-on involvement in data migration planning, execution, and validation.
• Demonstrated success leading requirement definition phases and managing cross-functional stakeholders, and coordinating with testing leads to define business processes and validate outcomes.
• Strong fluency in Agile tools and frameworks: JIRA, Confluence, user stories, epics, backlog grooming, with experience participating in sprint demos, reviews, and test result evaluations.
• Ability to work independently, manage timelines, and drive results without close supervision.
• Certifications in project management (e.g., PMP) and Agile methodologies are a strong plus.

Additional Information

Travel Required: No

Learn more about IATA’s role in the industry, our benefits, and the team at IATA Careers. We look forward to hearing from you!