Solution Delivery Manager

Note : This position is available to candidates in multiple locations as long as you are able to travel to a local Rogers office.

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. We support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility projects that shape the future of technology in Canada and expand connectivity coast to coast. If you're interested in being part of this, consider applying for the following opportunity:

Rogers Communications is seeking an IT Solution Delivery Manager to lead the planning and delivery of projects supporting the Rogers Business unit. Reporting to a Sr. Manager, Solution Delivery within Business IT, you will be responsible for ensuring the effective delivery of solutions that meet key business needs.

What you will do :

• Collaborate with Rogers Business teams including Business Systems, Sales, Marketing, Customer Service Operations, and Planning to manage scope within budget and timeline constraints, develop IT solutions, and establish realistic delivery plans. Engage in trade-off and feasibility discussions as needed.
• Work with IT Demand Management to assemble project teams from Architecture, Infrastructure, Security, PMO, Application Development (both waterfall and agile), Testing, and Operations for successful project delivery.
• Represent business stakeholders in IT discussions and vice versa.
• Contribute to solution design through JAD sessions and reviews.
• Play the Project Manager and/or Business Analyst role depending on resource availability.
• Coordinate efforts to resolve issues and conflicts, escalating to senior management when necessary.
• Align projects with business and IT roadmaps.
• Promote quality, innovation, customer experience, teamwork, and open communication.
• Build trusted relationships with business partners and team members across the organization.

What you have :

• Experience in a corporate IT environment, preferably in telecommunications and B2B contexts.
• Excellent oral and written communication skills, able to translate technical issues into business terms and vice versa.
• Leadership, collaboration, organizational, adaptability, negotiation, and conflict resolution skills.
• Ability to understand Rogers Business products and operations and the underlying IT needs.
• A consulting mindset focused on solutions rather than order-taking.
• Experience in project planning, cost estimation, and forecasting.
• Knowledge of SDLC methodologies including Waterfall and Agile.
• Ability to write and evaluate IT requirements for quality and completeness.
• Analytical and problem-solving skills.
• Experience managing vendors, RFPs, and drafting/reviewing SOWs.
• Understanding of Rogers' business and IT practices is a plus.
• Background in software delivery, project management, or business analysis; a Bachelor’s degree in a technical field.
• Previous roles as a project or delivery manager, or business analyst; certifications like PMP, CBAP, or Agile are assets.

What’s in it for you?

We invest in our people and support their growth with resources, opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Flexible health and dental benefits, pension, RRSP, TFSA, and stock matching
• Discounts on Rogers services and tickets, and wireless accessories
• Paid volunteer time off
• Company matching for charitable support
• Priority in internal applications through Rogers First
• Wellness programs including CBT, virtual therapy, and virtual fitness classes

We are committed to environmental protection, diversity, and inclusion, supporting groups such as People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women. We believe our differences make us stronger.

This is a hybrid role requiring in-office presence three days a week at Barlow 2400 32 Ave NE, Calgary, AB. You can choose which days work best for you.

Schedule : Full time

Shift : Day

Length of Contract : Not applicable (Regular position)

Work Location : Barlow 2400 32 Ave NE, Calgary, AB

Travel Requirements : None

Posting Category / Function : Technology & Information Technology