Solution Delivery Manager

Rogers Communications; Hamilton; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in telecommunications is searching for an IT Solution Delivery Manager to oversee project planning and delivery within its Business unit. The successful candidate will manage cross-functional teams to implement effective IT solutions. This role requires strong communication and leadership skills, along with a solid understanding of business needs driving technology requirements. Join us for a dynamic career with growth opportunities and attractive benefits in a hybrid work environment.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Paid time off for volunteering

Company matching for charitable contributions

Access to wellness programs

Discounts on Rogers services and events

Qualifications

• Experience in corporate IT, preferably telecommunications.
• Proficient in project planning and cost estimation.
• Strong collaboration and adaptability skills.

Responsibilities

• Lead the planning and delivery of IT projects.
• Manage scope and develop IT solutions with teams.
• Represent business needs in IT discussions.

Skills

Communication

Leadership

Analytical skills

Problem-solving

Negotiation

Education

Bachelor’s Degree in a technical field

Tools

Agile methodologies

Waterfall methodologies

Job description

Note : This position is avaiable to candidates in multiple locations as long as you are able to travel to a local Rogers office.

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity :

Rogers Communications is seeking an IT Solution Delivery Manager to lead the planning and delivery of projects supporting the Rogers Business business unit. Reporting to a Sr. Mgr, Solution Delivery within Business IT, you will be accountable for leading the effective delivery of the right solutions for important Business needs.

What you will do :

• Collaborate with Rogers Business teams including Business Systems, Sales, Marketing, Customer Service Operations and Planning. To manage scope within budgetary and timeline constraints and develop appropriate IT solutions and realistic delivery plans. Have trade-off and “art of the possible” discussions when appropriate.
• In collaboration with IT Demand Management, engage various teams within IT to assemble the right project team for successful delivery, including Architecture, Infrastructure, Information Security, PMO, Application Development (mix of waterfall and agile teams), Testing and Operations.
• Represent business stakeholders in IT discussions and represent IT in business discussions.
• Contribute to the solution design process (JAD sessions, solution reviews).
• Play the Project Manager and / or Business Analyst role depending on available resources.
• Coordinate team efforts to resolve issues and conflicts and escalate to senior management when appropriate.
• Understand business and IT roadmaps and guide projects accordingly.
• Promote quality, innovation, good customer experience, teamwork, and open & timely communication of issues / opportunities.
• Build trusted relationships with business partners and team members throughout the organization.

What you have :

• Previous experience in a corporate IT environment, preferably within the telecommunications industry and ideally in a business-to-business context.
• Excellent communication skills both oral and written, including the ability to both frame technology issues in business terms and explain business concepts to technical audiences to all levels within the organization.
• Leadership & collaboration skills including teamwork, organization, adaptability, ability to influence without having direct authority, negotiation, conflict resolution.
• The ability & drive to learn & understand Rogers Business products & operations and the underlying business needs that drive IT requirements.
• A consultant mindset, rather than an order-taker mindset.
• Demonstrated experience in project planning, cost estimation and spend forecasting.
• Demonstrated experience with Software Development Lifecycle methodologies including Waterfall, Agile.
• The ability to write IT requirements and evaluate requirements for quality and completeness.
• Analytical & problem-solving skills.
• Experience selecting & managing vendors – participation in RFPs, drafting and reviewing SOWs.
• A general understanding of Rogers business and IT practices is an asset.
• Experience in software delivery, project management, business analysis; or a Bachelor’s Degree in a technical field.
• Previous experience as a project manager, delivery manager or business analyst. PMP, CBAP and / or Agile certifications are assets.

What’s in it for you?

We believe in investing in our people and helping them reach their potential asvaluable members of our team. As part of our team, you’ll have access to a wide rangeof incredible resources, growth opportunities, discounts, and perks, including :

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA,and Stock matching programs.
• Discounts : Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% offTSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Rogers First : priority in applying to internal roles of interest
• Wellness Programs :

Homewood employee & family assistance program

• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity :

Work for an organization committed to environmental protection

• Strong commitment to diversity and inclusion with employee resourcegroups supporting equity-deserving groups including groupsrepresenting People of Colour, 2SLGBTQIA+, Indigenous Peoples,Persons with Disabilities and Women. We all bring something different,and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week.You can choose which days in office work best for you!

Schedule : Full time

Shift : Day

Length of Contract : Not Applicable (Regular Position)

Work Location : Barlow 2400 32 Ave NE (7789), Calgary, AB

Travel Requirements : None

Posting Category / Function : Technology & Information Technology