Solution Consultant

Resolver; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading SaaS company in Toronto is seeking a Solution Consultant to delight customers by solving business problems with technology. You'll lead end-to-end software implementations, manage multiple projects, and provide comprehensive training. The ideal candidate will have over 6 years of experience and excellent communication skills. The company offers competitive health benefits, professional development programs, and flexible work arrangements.

Benefits

Health and Wellness Benefits

Professional development opportunities

Open vacation policy

Best-in-class parental leave

Flexibility to work remote or in-office

Team social events

Qualifications

• 6 - 8+ years of experience in delivering enterprise software solutions.
• Exceptional communication skills with a focus on customer service.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Lead end-to-end software implementations for customers.
• Document functional and technical requirements for projects.
• Deliver training sessions for end-users and administrators.

Skills

Project Management

Communication

Customer Advocacy

Technical Documentation

Education

Bachelor's Degree in a relevant field

Tools

Salesforce

MS Project

Visio

MS Office

Job description

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both.

As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.

You'll partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 8-12 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming!

You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and your voice will contribute to a great organization (that’s us by the way!)

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business withinKroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!

Your day to day - let's break it down!

Project Delivery (100%)
Measures of success: customer feedback (NPS, references), peer feedback, utilization,andproject margin

You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of end-to-end software implementations.

Consultation & Requirements Gathering

• Educating customers on what’s required for successful implementations
• Gathering and documenting customer functional and technical requirements
• Creating design recommendations and securing agreement on designs that satisfy customer requirements and reflect industry best practices

Project Management

• Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
• Controlling and communicating project scope, schedule, budget, and risk to customers and management
• Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize “time to value”

Configuration

• Configuring our no-code software based on the solution design, performing quality assurance to minimizing rework (no coding required)!

Customer Training

• Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)

People Who Excel:

• 6 - 8+ years of prior experience in leading & delivering enterprise off-the-shelf software or incident management solutions
• Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce
• Experience within Risk Management, Internal Audit, and Regulatory Compliance Management or Corporate Security is a bonus but not a must have!
• You love to make customers happy regardless of any obstacle!
• You’re a go-getter with an excellent ability to manage ongoing projects simultaneously
• You have exceptional communication skills and get pumped speaking with customers
• You’re a self-starter who can take charge of tasks with minimal direction (we’re not fans of micro-management)
• You’re accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field!

What we’ll give you in return:

Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it:

• Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
• Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
• Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
• Back in the Office – If you choose to come into the office once we’re back, you will have access to snacks and beverages and in-office games like Switch, chess and ping-pong. We will be offering up lots of opportunity for team socials too, including the folks who are remote!

Interested?!

If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [e-mail]