Solution Architect - CRM - Senior - RQ11560

S M Software Solutions Inc; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

Ministry of Public and Business Service Delivery and Procurement seeks a Senior Solution Architect for CRM. Lead design of CCMP architecture, advise on target solutions, and ensure alignment with OPS I+IT standards and security models.

You will guide end-to-end Dynamics 365 solutions in hybrid/cloud environments, delivering scalable, secure data and application architectures while coordinating with stakeholders and governance bodies.

Qualifications

• Experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance.
• Experience designing Microsoft Power Platform solutions: Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows.
• Experience architecting Azure-based enterprise solutions: Azure Integration Services, App Services, Functions, API Management, cloud-native components.
• Experience designing Enterprise Integration Architectures and scalable integration patterns across multiple systems.
• Experience with REST APIs, security architectures, and IAM for enterprise environments.
• Knowledge of data modelling, Dataverse security, and multi-tenant architectures.
• Experience integrating enterprise apps using MuleSoft or similar tools.

Responsibilities

• Lead the design of the CCMP solution ecosystem and data model in line with enterprise standards.
• Engage with clients and stakeholders to gather requirements, develop architectures, provide cost estimates, and support governance approvals.
• Assess new technologies and advise on modernization and future-state strategies.
• Provide architecture leadership and governance throughout the project lifecycle.

Skills

Dynamics 365 Architecture

Power Platform

Azure Integration

Enterprise Integration

Security IAM

Dataverse

REST APIs

Data Architecture

Cloud Security

Leadership/Stakeholder Engagement

Tools

MuleSoft

PCF Controls

Job description

Client: Ministry of Public and Business Service Delivery and Procurement - RQ11560

We are looking for an experienced Solution Architect – CRM – Senior with strong expertise in Microsoft Dynamics 365 Solution Architecture, Microsoft Power Platform, Azure-based enterprise solutions, enterprise integration architecture, Microsoft Dataverse, Dynamics 365 security models, Power Automate, Power Pages, REST APIs, enterprise data architecture, cloud security, and identity and access management. The ideal candidate will have demonstrated experience designing, implementing, customizing, and governing enterprise-wide Dynamics 365 platforms and leading complex solution architecture initiatives across hybrid and cloud-based enterprise environments.

Role Snapshot

Job Title: RQ11560 - Solution Architect - CRM - Senior

Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: 222 Jarvis St, Toronto, Ontario, Canada – Onsite

Estimated Start Date: September 21, 2026

Estimated End Date: March 31, 2027

Business Days: 134.00

Extension: Probable after the initial mandate

Hours: 7.25 hours per day

Security Level: No Clearance Required

Must Have

• Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms.
• Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows.
• Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.
• Demonstrated experience designing Enterprise Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.
• Ability to produce architecture deliverables including:
• Physical Architecture Diagrams
• Solution Architecture Documents
• Integration Architecture Specifications
• Security Architecture Designs
• Data Flow Diagrams
• Environment Architecture

Nice Have

• Microsoft Certified: Dynamics 365 Solution Architect Expert.
• Microsoft Certified: Power Platform Solution Architect Expert.
• Azure Solutions Architect Expert certification.

Description

Role Overview

Building on the discovery work already completed, the Senior Solution Architect will lead the design of CCMP solution architecture and advise on the target solution Total Cost of Ownership (TCO) that meet client business requirements while aligning with OPS I+IT standards, policies, service specifications, cost models, and best practices.

The role provides leadership in solution architecture, delivery, application evaluation, integration strategy, and implementation of end-to-end Dynamics 365 solutions within a cloud-based enterprise environment. The successful candidate will design scalable, secure, and efficient solutions that support ministry programs and related cluster services.

As a senior technical authority, the incumbent will lead the design and modernization of complex data and application environments, bridging enterprise databases, data integration platforms, and cloud-native solutions. Working across hybrid environments, the role will provide hands‑on technical leadership in solution architecture, data architecture, integration design, and cybersecurity, while driving strategic transformation and future technology solution implementation.

The role will provide technical system, information /data architecture expertise, and undertake comprehensive architecture needs assessments, complex reviews in support of system/data needs for OPS clients, as well as prepare and advise on technical architecture policies, standards, processes and controls, and solution option cost estimates.

Key Responsibilities

• Lead the design of CCMP solution ecosystem including CCMP data model that aligns with enterprise standards, policies, and seamless integration with enterprise data platform, security requirements, and best practices.
• Engage with clients and stakeholders to gather business and technical requirements, develop solution architectures and proposals, provide cost estimates, support governance approval, and facilitate acceptance of solution design.
• Lead the assessment of the impact of new technologies and services on existing system landscape, and provide recommendations that support modernization and future‑state technology strategies.
• Provide strategic architecture leadership and advisory services to ensure solution design meet business objectives, align with enterprise architecture, and are delivered effectively throughout the project lifecycle.

Experience And Skill Set Requirements

Technical Skills – 60%

• Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms.
• Knowledge and experience in Microsoft Dataverse Architecture, including data modelling, entity design, security models, and data management strategies.
• Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows.
• Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.
• Demonstrated experience designing Enterprise Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.
• Knowledge and experience integrating enterprise applications using MuleSoft and other enterprise integration technologies, including API-led connectivity and service orchestration.
• Experience designing and implementing Dynamics 365 Security Models, including business units, security roles, access controls, and data segregation strategies.
• Demonstrated experience designing multi‑tenant enterprise platforms supporting multiple lines of business through configurable and reusable solution components.
• Experience designing, documenting, and governing REST‑based API architectures and enterprise integration standards.
• Demonstrated hands‑on experience implementing and optimizing Power Automate workflows and business process orchestration solutions.
• Knowledge and experience designing external-facing and internal-facing digital solutions using Power Pages and related Microsoft technologies.
• Experience developing and governing Dynamics 365 extensions, including Plugins, PCF Controls, Custom APIs, and Azure‑hosted custom components.
• Demonstrated experience in Enterprise Data Architecture, including common data models, data integration, migration strategies, and information governance.
• Knowledge and experience in Cloud Security Architecture and Identity & Access Management (IAM), including Microsoft Entra ID, role-based access controls, and enterprise security best practices.
• Demonstrated experience establishing architecture standards, reusable design patterns, technology roadmaps, and solution review processes.

Communication, Consultation, Collaboration and Facilitation Skills – 40%

• Demonstrated experience leading stakeholder consultations with business, architecture, security, and technical teams to define and validate solution requirements and architecture approaches.
• Strong communication skills with the ability to translate complex technical concepts and architecture decisions into clear business-focused recommendations.
• Demonstrated experience facilitating architecture workshops, design sessions, and stakeholder meetings to achieve consensus across multiple lines of business.
• Experience collaborating with Enterprise Architecture, Cyber Security, Infrastructure, Integration, and Delivery teams to ensure alignment with enterprise standards and strategic objectives.
• Proven ability to engage, influence, and provide trusted advisory services to senior executives, business sponsors, product owners, and technical stakeholders.
• Demonstrated experience gathering, analyzing, and translating business and technical requirements into scalable solution architectures and implementation roadmaps.
• Experience presenting architecture assessments, solution options, recommendations, and technical risks to governance committees, executive audiences, and project teams.
• Strong facilitation, negotiation, and consensus-building skills to resolve competing priorities, technical constraints, and stakeholder expectations.
• Demonstrated experience leading architecture reviews and providing technical guidance, mentorship, and direction to project and delivery teams.
• Strong written communication skills with experience producing architecture documents, design specifications, standards, roadmaps, and executive briefing materials.