Solution Analyst, Collaboration Tech

Requisition ID: 16318

Department: Finance and Corporate Services Dept.

Service: Information Technology Services

Branch: Frontline Services Branch

Employment Type: Full-time Temporary - Up to 1 year

Work Hours: 35.00 hours per week

Affiliation: CIPP

Salary Information: $80,325.70 - $97,739.46 annually (2025 rates of pay)

Location: 100 Constellation, Nepean

City: Ottawa, ON

Job Category: Information Technology

Application Close: 30/04/2025

Job Summary

The mandate of Information Technology Services is to create business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa.

You will develop and deliver technology solutions and provide ITS technical support and subject matter expertise to assigned client groups across the City in Collaboration technologies.

Working as part of a team, you will:

• Provide virtual and hybrid conferencing support using platforms such as Microsoft Teams and Zoom
• Provide information and recommendations to clients on boardroom options for both Audio/Video and hybrid work
• Provide technical support for boardroom Audio/Video equipment, MS Teams, MS Teams Room Systems, Cisco Video Conferencing, and other collaboration tools
• Support the design and installation of collaboration solutions
• Work with colleagues, clients, and contractors to implement projects
• Write solution and technical requirements documentation

Education And Experience

Completion of a 3-year university degree in Computer Science, Information Technology, or related field.

Minimum of 3 years of related experience with specific experience in the relevant technical competency area including software/application development and integration.

KNOWLEDGE

• Knowledge of technical competency area and applicable software/related tools
• Understanding of and experience with Agile methodologies
• Experience utilizing DevOps methodologies and associated tools
• Experience building QA test strategies and using automated tools/techniques
• Understanding of business relationship management
• IT Service Management principles and standards
• IT security principles and standards
• General knowledge of City programs/services, operations, and business processes
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Competencies, Skills And Abilities

• Research and data analysis
• Business and technical requirement gathering, analysis, and verification
• Strong communication skills, including the ability to write and verbally present information
• Technical writing skills to create/maintain solution documentation for internal and external users, with attention to detail, clarity, accuracy, completeness, usability, and style
• Collaborate and work effectively with client groups and end users
• Work both independently and as a member of a project team
• Operate effectively in a changing work environment with competing priorities and deadlines

What You Need To Know

• Language Requirement: English oral, reading, writing
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities, and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: HRServiceCentre@Ottawa.ca) at 613-580-2424, extension 47411.