Software Trainer and Support

Go Auto; Vancouver; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Software Trainer and Support person to join their dynamic team. In this role, you'll deliver engaging training sessions, provide effective customer support, and collaborate with the development team to enhance software applications. If you are motivated and customer-focused with a passion for technology and learning, this opportunity is perfect for you. Join a team that values exceptional customer experiences and offers a dynamic work environment where every day brings new challenges and rewards.

Qualifications

• 2+ years of experience in software training and support.
• Strong problem-solving and analytical abilities.

Responsibilities

• Deliver engaging training sessions to empower customers.
• Provide timely support to resolve customer issues.

Skills

Software Training

Customer Support

Communication Skills

Problem-Solving

Analytical Abilities

Tools

JIRA

Zendesk

Freshservice

Job description

Job Description

Join Our Team: Technical Support & Trainer

Are you passionate about delivering exceptional customer experiences and supporting cutting-edge technology? Do you thrive in a dynamic environment where no two days are ever the same?

We're looking for a talented Software Trainer and Support person to join our team at Go Auto! As a key member of our software development & support team, you'll play a critical role in empowering our users to get the most out of our software applications.

Your Mission:

1. Deliver engaging training sessions that leave customers feeling confident and empowered
2. Provide timely and effective support to resolve customer issues and concerns
3. Collaborate with our development team to identify and prioritize software improvements
4. Develop and maintain comprehensive documentation and knowledge base articles
5. Gather customer feedback and insights to inform our product roadmap

Your Skills:

1. 2+ years of experience in software training and support
2. Excellent communication and interpersonal skills
3. Strong problem-solving and analytical abilities
4. Ability to work independently and as part of a team
5. Passion for delivering exceptional customer experiences

Nice to Have:

1. Experience with programming languages like Python
2. Familiarity with JIRA, Zendesk, Freshservice, or other project management/bug tracking tools

If you're a motivated and customer-focused individual who is passionate about technology and learning, we'd love to hear from you!