software technical architect

Bell Canada; Montreal; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading telecommunications provider in Montreal is hiring a Senior Technical Architect II. This position involves delivering advanced contact centre solutions and managing projects to enhance customer satisfaction. The ideal candidate will possess strong knowledge of CCaaS, cloud technologies, and requirements definition. The role offers permanent, full-time employment with an on-site work location.

Qualifications

• Experience delivering contact centre technology solutions.
• Solid understanding of CCaaS and cloud computing.
• Ability to manage multiple projects proficiently.

Responsibilities

• Assess and configure contact centre solutions.
• Engage with stakeholders for solution delivery.
• Stay abreast of emerging technologies.

Skills

Contact Centre solutions

Cloud based solutions

Customer satisfaction

Teamwork

Bilingual (English & French)

Education

Bachelor's degree in Computer Science or related field

Intermediate certifications in cloud computing

Tools

Genesys

NICE

AWS

Azure

GCP

Job description

Title posted on CareerBeacon - Senior Technical Architect II

Posted onAugust 26, 2025 by Employer details Bell Canada

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software technical architect

Title posted on CareerBeacon - Senior Technical Architect II

Posted onAugust 26, 2025 by Employer details Bell Canada

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Job details

Req Id: 425709 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have ? making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.SummaryWe are seeking an accomplished and highly experienced Senior Technical Architect to join our Contact Centre Practice. This role requires an individual that is experienced in delivering contact centre technology solutions, and having a solid understanding of CCaaS solutions, along with being knowledgeable on cloud computing, security, and DevOps. The ideal candidate would also have experience in delivering/migrating highly complex, large-scale contact centre solutions. They would drive initiatives, manage teams as well as 3rd party engagements, and will contribute to the overall success of the Contact Centre Practice.Key ResponsibilitiesAssess, design, develop and configure contact centre solutions (CCaaS), which would include components that relate to Natural Language (NLU/NLP), Conversational Robot (AI ? chat/voice Bots), WFM, WFO and/or Self Service IVR with call routing technologies, etc.As a technical lead you will have hands-on the delivery as well as support colleagues to successfully deliver/migrate technical solutions.Engage with stakeholders, including clients, internal teams, and external partners, overseeing the feasibility and successful delivery of the solution.Lead or participate in functional/technical analysis, defining the target solution.Identify potential risks and proactively develop strategies to mitigate them.Stay abreast of emerging technologies and industry best practices, market trends, proactively identifying opportunities for improvement, innovation and automation.Critical QualificationsSolid knowledge of Contact Centre solutions & product suites within one or more of the following editors: Genesys, NICE, AWS and/or Google, as well as CRMs.Capability to work as a team and address customers in manner to upkeep their satisfaction throughout the whole project delivery cycle.Capability to manage several delivery activities simultaneously as well as priorities.Cloud based solution delivery experience (CCaaS, Amazon Connect, Twillio, Google).Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.Intermediate certifications in cloud computing (e.g., Genesys, NICE, AWS, Azure, GCP).Proven experience working with a wide variety of software and hardware technologies, including on-premise and cloud-based contact centre solutions.Experienced in cloud computing architectures, including IaaS, CCaaS, PaaS, and SaaS, and experience with serverless technologies.English & French, spoken and written.Preferred QualificationsDecisive Problem Solver:?Proactively addresses complex challenges with immediate and effective action. Strategic and Adaptable Thinker:?Analyzes problems comprehensively, incorporating new information and perspectives to develop innov

• Location Montréal , QC
• Work location On site
• Salary Not available
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• Source CareerBeacon #2175311

• Montréal, QC

View the full job posting on CareerBeacon

Advertised until

2025-09-25

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