Software Product Manager

LifeWorks; Toronto; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

A leading health and well-being provider is seeking a Senior Software Product Manager to drive the development of pension administration software solutions. This role involves product strategy, user experience design, and stakeholder engagement to enhance operational efficiency. Join a dynamic team committed to innovation and excellence in healthcare technology, with a hybrid work environment and comprehensive benefits.

Benefits

Comprehensive benefits package

Professional development opportunities

Hybrid work environment with flexibility

Qualifications

• Minimum of 7 years in product management.
• 3 years focused on pension administration or financial services.
• Strong technical background and leadership skills.

Responsibilities

• Define product vision and strategy aligned with business objectives.
• Collaborate with engineering and design teams for product development.
• Plan and execute product launches and monitor performance.

Skills

Product Management

User-Centric Design

Agile Methodologies

Stakeholder Engagement

Communication

Education

Bachelor’s degree in Business or Computer Science

Relevant certifications (e.g., PMC, PMP, PMI-ACP)

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health is a leading provider of comprehensive health and welfare administration solutions, dedicated to delivering exceptional service and innovative products to our clients. We are committed to leveraging technology to enhance our offerings and streamline our operations. We are seeking a dynamic and experienced Software Product Manager to join our team and drive the development of cutting-edge software solutions that meet the evolving needs of our customers.


We are seeking an experienced and strategic Senior Software Product Manager to lead the development and enhancement of our pension administration software solutions. This role is pivotal in driving product innovation, ensuring compliance with regulatory standards, and delivering exceptional value to our clients, their members, and other key stakeholders, including TELUS Health’s implementation and operational teams. The ideal candidate will possess deep expertise in defined benefit pension administration and/or the insurance or financial services industries, a strong technical background, and a passion for creating user-centric software products.

Key Responsibilities:

• Product Strategy and Vision:

  • Define the product vision and strategy in alignment with business objectives.

  • Develop and maintain a comprehensive product roadmap.

  • Prioritize features and initiatives based on market needs, customer feedback, and business goals .

• Development and Delivery Oversight:

  • Collaborate with engineering and design teams to define product requirements and create detailed product roadmaps.

  • Prioritize features and enhancements based on customer feedback, market trends, and business objectives.

  • Oversee the product development lifecycle, ensuring timely and high-quality delivery of software products.

• User Experience and Design:

  • Collaborate with UX/UI designers to create a seamless and engaging user experience.

  • Conduct usability testing and iterate on design based on user feedback.

  • Ensure the product meets user needs and expectations.

• Quality Assurance and Testing :

  • Establish and maintain quality standards for the product.

  • Oversee testing efforts, including unit testing, integration testing, and user acceptance testing.

  • Ensure the product is reliable, secure, and performant.

• Product Launch and Market Introduction :

  • Plan and execute product launches, including marketing and communication strategies.

  • Coordinate with sales, marketing, and support teams to ensure a successful launch.

  • Monitor product performance post-launch and make necessary adjustments.

• Lifecycle Management :

  • Continuously gather and analyze user feedback to inform product improvements and updates.

  • Manage the product lifecycle, including planning for end-of-life when necessary.

  • Ensure ongoing support and maintenance of the product.

• Stakeholder Engagement and Communication :

  • Maintain strong relationships with key stakeholders, including customers, partners, and internal teams.

  • Communicate product vision, strategy, and progress to stakeholders.

  • Ensure alignment and buy-in from all relevant parties.

What You Bring

● Experience: Minimum of 7 years in product management, with at least 3 years focused on defined benefit pension administration and/or the insurance or financial services industries.

● Technical Proficiency: Strong understanding of the product management discipline, software development processes, including Agile methodologies, and experience working closely with engineering teams.

● Industry Knowledge: In-depth knowledge of pension administration, benefits management, and related regulatory frameworks.

● Leadership Skills: Proven ability to lead cross-functional teams, manage complex projects, and drive product initiatives from conception to launch.

● Customer Focus: A passion for delivering exceptional outcomes and user experiences.

● Communication: Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.

● Education: Bachelor’s degree in Business, Computer Science, or a related field; relevant certifications (e.g., PMC, PMP, PMI-ACP) is a plus.

This role offers the opportunity to make a significant impact in the defined benefit pension administration industry by delivering software solutions that enhance operational efficiency and improve stakeholder experiences. If you are a strategic thinker with a passion for product management and a deep understanding of pension administration, we invite you to apply.

Why TELUS Health?

● Be part of Canada's leading healthcare technology company

● Drive meaningful impact in financial wellbeing

● Work with cutting-edge technology and innovation

● Comprehensive benefits package and professional development opportunities

● Hybrid work environment with flexibility

● This role offers the unique opportunity to shape the future of healthcare benefits delivery while driving operational excellence at scale

● TELUS Health is committed to creating a diverse environment and is proud to be an equal opportunity employer

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.