Software Product Manager

Socket.dev; Ottawa; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Total rewards package

Office flexibility

Pension plan

Community involvement

Career development

Job summary

TELUS Health in Ottawa is seeking a Software Product Manager to own the strategy and roadmap for Integrated Reporting Solutions, collaborating with engineering, stakeholders and enterprise clients to evolve tooling, data models and user experiences.

You will work hands-on with SQL, data quality and Agile practices, driving measurable improvements, setting KPIs, and communicating trade-offs across teams as a trusted TELUS voice.

Qualifications

• 5+ years in product management, business analysis, data analytics, or a closely related technical role.
• Practical SQL skills to support analysis and stakeholder conversations.
• Understanding of data structures, data models, and reporting needs.

Responsibilities

• Define and drive the product roadmap for Integrated Reporting Solutions with stakeholders and engineering.
• Oversee reporting tooling, datamart, and data model improvements; ensure data quality and performance.
• Engage with clients and internal teams to translate requirements into features and track success metrics.
• Lead delivery with agile ceremonies and manage backlog while enabling self-service reporting.

Skills

SQL

Data literacy

Agile/Scrum

Stakeholder engagement

Backlog management

Data modeling

Tools

Logi Analytics

SSRS

Crystal Reports

Power BI

Tableau

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join Our Team and What We'll Accomplish Together

At TELUS Health, we're reshaping how organizations manage retirement and benefit administration—and we need a Software Product Manager who can bridge data, strategy, and user impact.

The Integrated Reporting Solutions team is at the heart of this transformation. We've built the foundation—a centralized data hub, enterprise-grade reporting tools, and a growing platform— but the real opportunity is ahead: helping our clients unlock self-service reporting so they can make faster, smarter decisions without waiting for a custom report.

In this role, you'll own the product strategy and roadmap for our reporting ecosystem. You'll work with engineering teams, solution architects, business leaders, and enterprise clients to evolve our tooling, data models, and user experiences. Your combination of technical depth (SQL, data literacy, Agile) and stakeholder influence will be critical—this is not a role where you hand off the roadmap and disappear.

This is technical product management work. You'll roll up your sleeves, ask hard questions about data quality, learn how our reporting tools really work, and push back when you see a better path. You'll also be a trusted voice inside TELUS—helping teams understand what's possible in reporting and analytics, and why it matters for our clients.

What You'll Do

Own the Strategy, Manage the Tradeoffs

You'll define and drive the product roadmap for Integrated Reporting Solutions, balancing long-term vision with near-term delivery. This means sitting with business stakeholders, clients, and your engineering team to make clear, defensible decisions about what's next—and communicating those trade-offs transparently across the organization.

Evolve the Reporting Platform & Data Foundation

You'll steward the team's reporting tooling suite (Logi Analytics, SSRS, Crystal Reports) and oversee the Datamart and Business Object Model—the centralized data repository that powers self-service reporting. Staying hands-on here is important: you'll understand data quality, performance bottlenecks, and user friction, and you'll drive improvements with the engineering team.

Partner Directly with Clients & Internal Stakeholders

You'll engage with key clients and business partners to gather requirements, conduct discovery, and translate complex needs into clear product features. You'll also support internal teams and clients on reporting capabilities, helping them troubleshoot issues and maximize adoption.

Coach the Team, Build Expertise

You'll work closely with product owners, developers, and solution architects to strengthen product thinking and delivery practices. You'll deliver training to internal teams and clients, empowering them to leverage self-service reporting effectively.

Execute with Precision

You'll lead day-to-day product execution—partnering with your Scrum Master, developers, QA, architects, and stakeholders to shape sprints, refine the backlog, and remove ambiguity. You'll define KPIs, track success metrics, and use data and client feedback to continuously improve.

What Success Looks Like: Clients and internal teams confidently access timely, reliable reporting with less reliance on custom development. Self-service capabilities are adopted widely, well-understood, and aligned to real needs. Your team delivers valuable increments predictably, with clear priorities and strong release readiness.

What You Bring

Core Must-Haves

• 5+ years in product management, business analysis, data analytics, or a closely related technical role (we welcome strong candidates transitioning from data/reporting backgrounds)
• Practical SQL skills: you can read, interpret, and write SQL queries to support analysis, requirements definition, and stakeholder conversations
• Understanding of data structures and reporting: familiarity with data models, normalized data, and how data is organized to support reporting and analytics
• Experience with centralized reporting data: exposure to data warehouses, semantic layers, business object models, or similar structures
• Hands-on experience with reporting tools or BI platforms (Logi, SSRS, Power BI, Tableau, Crystal Reports—or similar; the specific tool matters less than your ability to learn new ones)
• Strong stakeholder engagement skills: you can conduct discovery sessions, ask the right questions, and translate business needs into clear product requirements
• Agile/Scrum experience: comfortable with backlog refinement, sprint planning, acceptance criteria, release readiness, and iterative delivery

What Sets You Apart

• You're a natural systems thinker—you approach problems analytically, bring data to decisions, and collaborate across teams to find solutions
• You thrive in ambiguity and bring structure to complexity; you're a self-starter who doesn't wait to be told how
• You're a coach and communicator—you genuinely enjoy helping developers, business teams, and clients grow, and you can explain complex data concepts with patience and clarity
• Background in data engineering, data analysis, or BI development before moving into product or business analysis
• Experience as a Software Product Owner (SPO) or Business Analyst in a reporting or data context
• Software development or coding experience—understanding how software is built gives you an edge
• Familiarity with cloud data platforms, data governance, or data quality practices

Why This Role Matters

You'll have a direct hand in shaping how thousands of organizations access and act on data. You'll influence product decisions, lead a growing team, and work with clients who rely on your platform to make critical business decisions. This is hands-on, collaborative, high-impact product work.

Salary Range: $ 90,000 - $110,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Job Type:This is for a current vacancy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.