Software License Management Specialist

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Career development

Health & Wellness

Volunteer day

Pension plan

Employee discounts

ERGs and mentorship

Job summary

Canada Life is seeking a Software License Management Specialist to oversee licensing, allocation, tracking and reconciliation across the organization. You will partner with internal teams and suppliers to deliver accurate licensing services in a cost-efficient manner, aligned with established processes.

The role involves reconciling licenses, managing deployments, supporting audits, and driving cost savings through optimization and renewal planning.

Qualifications

• Experience in software licensing and asset management.
• Knowledge of supplier portals and reconciliation practices.
• Ability to review utilization data and identify licensing gaps.
• Maintain reliable licensing records and entitlement documentation.
• Strong communication and stakeholder service skills.
• Prioritize multiple requests across email, Teams, ServiceNow and supplier portals.

Responsibilities

• Validate license availability and reconcile or reclaim as needed.
• Administer license assignments via supplier portals.
• Coordinate license deployment details with Technician Services Software Deployment.
• Monitor licensing inquiries and ensure timely action.
• Manage software versions and packaging for deployments.
• Support laptop refresh activities with licensing info.
• Investigate incidents where licensing is a root cause (ServiceNow).
• Support desktop software audits with installation reports and entitlement data.
• Identify optimization and cost-saving opportunities from utilization data.
• Maintain renewal records and purchase history for future renewals.

Skills

Software licensing

Attention to detail

Stakeholder communication

Multi-channel management

Tools

ServiceNow SAM Pro

SCCM

Intune

Job description

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The Software License Management Specialist role supports the effective management, assignment, tracking, and reconciliation of desktop software licenses across the organization. The position partners with internal stakeholders and suppliers to deliver software licensing services in an accurate, cost-effective manner, and in alignment with established processes.

What you will do

• Validate software license availability and complete reconciliation or reclamation activities when required to ensure license allocations align with organizational entitlements and usage.
• Administer software license assignments through supplier administration portals such as Adobe, LogMeIn, Smartsheet, and other platforms.
• Coordinate license assignment activities, provide license key details and deployment instructions to Technician Services Software Deployment, and maintain accurate license and license key tracking records.
• Monitor and respond to licensing-related inquiries from Technician Services, business units, suppliers, and Purchasing Services, ensuring requests are reviewed and actioned in a timely manner.
• Manage software versions by obtaining software installation media for newly licensed applications or updated versions of existing products and initiate packaging requests with the Software Packaging team to support deployment readiness.
• Provide software licensing information to Technician Services in support of laptop refresh activities.
• Investigate and resolve Service Desk incidents where software licensing is identified as a potential root cause, using ServiceNow to review, document, and complete required actions.
• Support targeted desktop software audit activities by compiling installation reports, validating license entitlement information, and providing relevant supporting documentation.
• Support renewal planning by identifying optimization, demand management, and cost-saving opportunities using utilization and reconciliation data.
• Maintain complete renewal records, including purchase history, license keys, and supporting documentation, to ensure reliable reference for future renewal cycles.

What you will bring

• Relevant experience in software licensing, software asset management, or a related technology operations environment including platforms such as ServiceNow SAM Pro, SCCM, Intune, and other software inventory and asset management tools.
• Practical knowledge of software license administration, supplier administration portals, reconciliation practices, and software deployment support processes.
• Proven ability to review utilization data, identify licensing gaps or reconciliation issues, support audit activities, and recommend opportunities for demand management, license optimization, and cost savings.
• Strong accuracy and attention to detail, with the ability to maintain reliable licensing records, tracking spreadsheets, entitlement documentation, and purchase information.
• Effective communication and stakeholder service skills, with the ability to collaborate professionally with Technician Services, Service Desk, business units, suppliers, Purchasing Services, and software packaging teams.
• Demonstrated ability to prioritize and manage multiple requests across email, Microsoft Teams, ServiceNow queues, and supplier portals while meeting service expectations and maintaining accurate follow-through.

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The base salary for this position is between $60,000 - $89,900 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location: Toronto, ON, CA Winnipeg, MB, CA