Software / IT Developer

Syntronic - A Global Design House; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global design house in York Region is seeking a Software/IT Developer to provide technical support in dynamic environments. You will troubleshoot networking issues, develop Java solutions, and document incidents. The ideal candidate holds a Bachelor's in Computer Science and is fluent in Mandarin and English. Join us and be part of innovative projects across various sectors!

Benefits

Opportunities for personal and professional growth

Collaborative work environment

Qualifications

• 1+ years of IT support, service engineering, or related hands-on experience.
• Fluency in both Mandarin and English (spoken and written).
• Strong analytical, problem-solving, and troubleshooting abilities.

Responsibilities

• Communicate effectively to resolve technical issues with customers.
• Troubleshoot networking, database, and software issues.
• Develop, debug, and support Java-based tools.

Skills

Networking skills

Java programming

SQL

System troubleshooting

Effective communication in English and Mandarin

Education

Bachelor’s degree in Computer Science or related field

Tools

Linux/Unix

SS ticketing system

Job description

Join Syntronic: Where Your Innovation Shapes the Future

At Syntronic, we don't just follow industry trends—we set them! Join us in partnering with visionary companies and the brightest minds to turn ground-breaking ideas into reality. Imagine working on cutting-edge telecom advancements, pioneering automotive tech, life-saving healthcare innovations, and next-gen industrial automation. Our projects are diverse, impactful, and at the forefront of technological innovation. Be a part of something extraordinary!

Who are we?

Syntronic is a global leader in design and development, specializing in electronics, electro-mechanics, and software. We’re not just a company; we’re a community of innovators. Our teams work on projects that define the future—from creating state-of-the-art communication systems and autonomous vehicles to advancing IoT solutions that revolutionize everyday life. At Syntronic, your work will make a real difference.

What We're Looking For

• Collaborate with top-tier clients on transformative, cutting-edge projects.
• Engage with and learn from industry leaders
• Innovate from concept to completion, ensuring high standards.
• Gain international experience on global projects.
• Thrive in an entrepreneurial environment that supports new ideas.
• Explore multiple sectors like telecommunications, automotive, healthcare, and industrial automation.

Job Description

We are looking for a Software/IT Developer to join our team and provide hands-on support for customers using systems in dynamic warehouse environments. This role requires strong technical skills in networking, Java programming, SQL, and system troubleshooting, alongside effective communication in both English and Mandarin. You will be the first line of defense in diagnosing and resolving complex issues, working closely with cross-functional teams to ensure reliable, high-performance customer operations.

What You'll Do

• Communicate effectively in English and Mandarin (spoken and written) to resolve technical issues with customers and colleagues.
• Provide technical ownership of our systems in production environments, delivering timely responses and practical solutions.
• Troubleshoot networking, database, and software issues, with a focus on root cause analysis and sustainable fixes.
• Develop, debug, and support Java-based tools, scripts, and services used in production.
• Write and optimize SQL queries to diagnose database performance and application issues.
• Log, track, and document incidents in the SS ticketing system, ensuring accurate and detailed records.
• Prioritize, escalate, and coordinate resolution of incidents according to severity and business impact.
• Collaborate with Hardware, Level 2 Support, and cross-functional engineering teams to resolve complex production challenges.
• Maintain and improve internal technical documentation and knowledge resources for the support team.

What You'll Need To Get The Job Done

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Fluency in both Mandarin and English (spoken and written).
• Strong IT networking skills (TCP/IP, routing, switching, firewalls, troubleshooting).
• Proficiency in Java programming for debugging and support.
• Solid knowledge of relational databases and SQL performance tuning.
• Experience with Linux/Unix system administration and troubleshooting.
• Strong analytical, problem-solving, and troubleshooting abilities in fast-paced environments.
• 1+ years of IT support, service engineering, or related hands-on experience; exposure to warehouse operations is a plus.
• Customer-focused, self-driven, and able to work independently while collaborating effectively across teams.

What Will Make Us REALLY Love You

• Experience with warehouse management systems, robotics, or automation technologies.
• Familiarity with Crystal Reports or other reporting tools.
• Exposure to ITIL processes or formal incident/change management frameworks.
• Previous experience in a bilingual (Mandarin/English) customer-facing technical support role.
• Scripting knowledge (Python, Bash, or similar) to automate troubleshooting and reporting tasks.

What You’ll Love About Us

At Syntronic, our employees are our greatest asset. We foster innovation, collaboration, and excellence, offering opportunities for personal and professional growth. Join a global community that values creativity and diversity.

Ready to Shape the Future with Us? If you’re ready to elevate your career and be part of a team that’s making a real impact, we want to hear from you. Apply today and embark on your journey with Syntronic, where your ideas and innovations can truly make a difference.