Software Implementation Specialist

Bis; Toronto; On-site; CAD 85,000 - 105,000; Full time

Benefits offered by this job

ESOP

Healthcare coverage

Life Insurance

Disability Insurance

Health Spending Account

Flexible working hours

On-site parking

Growth opportunities

Job summary

BIS Safety Software is seeking a Software Implementation Specialist to lead onboarding and successful adoption of our platform for a diverse client base, from mid-market to enterprise. You will tailor implementations to client workflows, coordinate timelines, and partner with internal teams to resolve challenges.

The role emphasizes training delivery, strong communication, and a proactive approach to continuous improvement.

Qualifications

• 5+ years in Customer Success, onboarding, or software implementation.
• Experience with SaaS platforms and managing multiple client implementations.
• Experience onboarding mid-market or enterprise clients.
• Strong technical aptitude and ability to learn new software.
• Experience with change management or data migration.
• Strong Excel skills.
• French and/or Spanish language skills.
• Experience with LMS/HRIS/EHS or compliance software.

Responsibilities

• Lead onboarding and implementation projects for new clients and ensure successful adoption.
• Deliver engaging training sessions (virtual and in-person) tailored to client needs.
• Build trusted relationships with client stakeholders throughout onboarding.
• Configure client environments, including training matrices and user setup.
• Support data migration by helping migrate training records to BIS platform.
• Coordinate onboarding timelines with training schedules and milestones.
• Provide prompt, solution-focused support via phone and email.
• Collaborate with internal teams to resolve implementation challenges.
• Identify opportunities for process improvements in onboarding and docs.
• Drive long-term client adoption and success.
• Enjoy helping people succeed and communicate clearly across levels.
• Build rapport with stakeholders and manage multiple priorities.

Skills

Customer success

Project management

SaaS platforms

Communication

Data migration

Technical aptitude

Excel

Familiar with LMS/HRIS/EHS

Multitasking

Tools

Excel

LMS

HRIS

Job description

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been building innovative software that helps companies simplify training, improve compliance, and keep their people safe. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.

About the Role

As our Software Implementation Specialist, you'll be responsible for leading the onboarding and implementation experience for new clients, guiding them from kickoff through successful adoption of the BIS Safety Software platform. You'll work with a diverse portfolio of organizations ranging from mid-market companies to large enterprise clients, partnering with administrators, project teams, and key stakeholders to understand their operational needs and tailor each implementation accordingly. If you enjoy educating others, simplifying complex processes, and making customers successful, this role is for you.

We are looking for someone with a flexible schedule who can occasionally adjust their working hours to support clients across different time zones.

Responsibilities

• Lead onboarding and implementation projects for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform.
• Deliver engaging virtual and/or in-person training sessions tailored to each client's workflows, business processes, and learning needs.
• Build trusted relationships with client administrators, project teams, and stakeholders throughout the onboarding journey.
• Configure client environments, including training matrices, user setup, and implementation requirements.
• Support data migration by helping clients migrate historical training records and data from previous systems into the BIS platform.
• Coordinate onboarding timelines by managing training schedules, project milestones, and follow-up meetings to keep implementations on track.
• Provide prompt, solution-focused support via phone and email, ensuring clients feel confident throughout their onboarding experience.
• Partner with internal teams to resolve implementation challenges and continuously improve the client experience.
• Identify opportunities for continuous improvement across onboarding processes, documentation, and educational resources.
• Drive successful client adoption, ensuring clients are positioned for long-term success with BIS Safety Software.
• Genuinely enjoy helping people succeed and take pride in delivering an exceptional customer experience.
• Build rapport quickly and are comfortable working with stakeholders at all levels of an organization.
• Are an excellent communicator who can explain technical concepts in a clear, approachable way.
• Thrive in a fast-paced environment and enjoy managing multiple clients and priorities simultaneously.
• Are highly organized and able to balance competing deadlines while maintaining exceptional attention to detail.
• Take initiative, solve problems proactively, and remain calm under pressure.
• Are naturally curious, adaptable, and excited to learn new technology.
• Enjoy collaborating across teams and contributing to continuous improvement.

Qualifications

• 5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role.
• Experience working withSaaS platforms or other technology products.
• Demonstrated experience managing multiple client implementations/projects simultaneously.
• Experience onboarding mid-market and/or enterprise clients.
• Strong technical aptitude and confidence learning new software platforms.
• Experience with change management or data migration projects.
• Strong Microsoft Excel skills.
• French and/or Spanish language skills.
• Experience working within Learning Management Systems (LMS), HRIS, EHS, or compliance software.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Full medical, dental, and vision coverage
• Life insurance and disability insurance
• Health spending account
• Flexible working hours
• On-the-job training and growth opportunities
• Free on-site parking

About BIS

BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!

A few things that make us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.