Software Engineer - L3 Support

Canonical; Sherbrooke; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a pioneering tech firm at the forefront of open source innovation! As a Software Engineer - L3 Support, you'll dive deep into Linux-based infrastructure and applications, tackling complex challenges across the stack. This remote role offers a unique opportunity to collaborate with brilliant minds, contribute to critical projects, and drive success for customers worldwide. With a strong focus on troubleshooting and upstream contributions, you'll play a vital role in enhancing the Ubuntu experience for millions. Embrace a culture of excellence and continuous learning in a dynamic environment that values diversity and innovation. Your journey into the future of technology starts here!

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme & Wellness Platform

Opportunity to travel to new locations

Priority Pass and travel upgrades for company events

Qualifications

• Experience with Linux and open source software is essential.
• Exceptional academic track record and background in Computer Science or STEM.

Responsibilities

• Resolve complex customer problems related to Ubuntu and open source software.
• Develop bug fixes and work with upstream for inclusion.

Skills

Linux

Open Source Software

Python

Go

C

C++

Troubleshooting

Communication Skills

Education

Computer Science

STEM

Tools

Ubuntu

Kubernetes

OpenStack

Ceph

Docker

KVM

Job description

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails:

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software.
• Maintain a close working relationship with Canonical's Field, Support and product engineering teams.
• Participate in upstream communities.
• Develop bug fixes, backport patches, and work with upstream for inclusion.
• Review code produced by other engineers.
• Demonstrate good judgment in technical methods and techniques.
• Prioritize work and manage your time effectively against those priorities.
• Participate in team discussions to improve processes, tools, and documentation.
• Maintain clear, technical and concise communications.
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences.

What we are looking for in you:

• An exceptional academic track record.
• Background in Computer Science, STEM or similar.
• Experience with Linux and open source software.
• Experience with at least one of Python, Go, C or C++ on Linux.
• A drive to learn unfamiliar technology and deep-dive difficult issues.
• Willingness to travel up to 4 times a year for internal events.

Nice-to-have skills:

• You love technology and working with brilliant people.
• You are curious, flexible, articulate, and accountable.
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, Debian packaging, distributed systems.

What we offer colleagues:

• Distributed work environment with twice-yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long-haul company events.

About Canonical:

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.