Software Engineer II - Platform Support Analyst

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Job Description:

Perform activities developing components of solutions with a focus on analytics, support, testing, and proof of concepts aligned to business and technology objectives.

Provide a broad range of system solutions development to business problems through the development and programming of applications / systems.

May also provide research, installation, maintenance, configuration, administration and/or provisioning of systems/applications.

CUSTOMER

1. Develop new solutions as required for engineering programs and projects within assigned area
2. Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
3. Support business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes). May also be responsible for peer code review.
4. Work with technology partners to ensure the configuration and custom components meet application requirements and performance goals
5. Analyze the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates
6. Work with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals
7. Monitor product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required
8. Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project
9. Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements
10. Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
11. Provide technical expertise during Incident management, analyze incident reports and outages, perform impact assessment for incidents and facilitate internal and external communication throughout incident resolution
12. Participate in identifying and recommending development / testing solutions / tools in support of project / application objectives
13. Assist in the development / maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures

SHAREHOLDER

1. Adhere to enterprise frameworks or methodologies that relate to software engineering activities
2. Ensure respective programs/ policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
3. Collaboratively engage with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects
4. Actively seek and support continuous improvement and automation opportunities within the engineering practice
5. Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
6. Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
7. Conduct code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review sign-offs for solution design
8. Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
9. Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
10. Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
11. Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk activities as necessary
12. Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
13. Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

1. Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
2. Provide thought leadership and/ or industry knowledge for quality engineering best practices and participate in knowledge transfer within the team and business unit
3. Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
4. Participate in personal performance management and development activities, including cross training within own team
5. Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
6. Actively mentor and enable team members by sharing knowledge and leveraging engineering best practices.
7. Support the team by providing guidance and proactively identifying and resolving issues
8. Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
9. Contribute to a fair, positive and equitable environment that supports a diverse workforce
10. Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

1. Advanced knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issues
2. Performs complex to difficult technical tasks independently
3. Advanced knowledge of technology, tools, various programming languages, processes, and procedures
4. Develops program specifications; adapts, integrates, codes, tests and debugs programs; and is responsible for executing
5. Uses existing procedures to solve routine problems; makes limited exceptions
6. Generally reports to a Practice lead

EXPERIENCE AND / OR EDUCATION

1. Undergraduate degree, Postgraduate degree or Technical Certificate
2. Strong academic background (e.g., computer science, engineering)
3. 3-5 years relevant experience
4. Experienced professional with in-depth understanding of Linux Operating System and Shell scripting
5. Applied programming experience in languages e.g., Python and Java
6. Good understanding of networking which includes Load balancer(F5), Certificates, Firewalls
7. Good understanding of Cloud computing & technologies
8. Working experience of tools like Jira & Confluence
9. DevOps Version control knowledge (GIT, Jenkins, Nexus)
10. ITSM Processes (Incident/Change/Release) and ServiceNow
11. High level understanding of Document or Content management systems
12. Good exposure to all phases of software development life cycle, working in Agile environment.
13. Associate with strong analytical and problem-solving skills
14. Strong teamwork focus and the ability to foster collaboration within and across teams.
15. Excellent verbal and written communication skills
16. Excellent team player willing to learn new technologies and ability to shift and work between priorities and tasks.
17. Identify, design, and implement internal process improvements: automating manual processes, optimizing application performance, re-designing infrastructure for greater scalability, etc.
18. The following below are considered good to have:
19. Experience on CCM (Customer Communication Management) tools like OpenText Exstream Designer, Command Centre, Empower
20. Application Server/Middleware (Tomcat)
21. Web Services and API (HTTP, REST, SOAP, WSDL, RAML)
22. UNIX & Network Administration skills
23. Databases (Oracle or SQL Server)
24. IT Security related knowledge and experience
25. Job scheduling platform (e.g., AutoSys)
26. Banking & Finance domain experience
27. Previous working experience with TD

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet