Software Engineer

0000050571 Royal Bank of Canada, Singapore Branch; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto seeks an engineer for the Mutual Funds and GIC Maintenance and Support team. This role involves ensuring high performance of trading systems, investigating incidents, and collaborating with stakeholders. Ideal candidates will have an undergraduate degree, strong communication skills, and a background in IT compliance. This full-time position offers a dynamic work environment with opportunities for growth.

Benefits

Competitive compensation

Flexible work/life balance

World-class training program

Comprehensive Total Rewards Program

Qualifications

• Undergraduate degree coupled with change management experience in complex programs.
• Demonstrated ability in written and oral communication skills.
• Strong understanding of technology and/or financial services industry.

Responsibilities

• Provide day-to-day support for Mutual Funds Trading and GIC Issuer systems.
• Investigate and resolve production incidents ensuring timely restoration.
• Collaborate with business users and product owners to capture requirements.

Skills

Communication skills

Project management

Organizational abilities

Understanding of IT compliance

Exposure to financial services

Education

Undergraduate degree

Tools

ServiceNow

Dynatrace

Job description

time left to apply End Date: August 8, 2025 (9 days left to apply)

job requisition id R-0000133349

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

The Mutual Funds and GIC Maintenance and Support team is responsible for sustaining the performance, compliance, and reliability of both vendor and in-house Mutual Funds Trading and GIC Issuer applications. This role is ideal for an engineer who thrives in a collaborative and fast paced environment with multiple varying priorities, values process efficiency, and is passionate about system stability, documentation, and continuous improvements.

WHAT WILL YOU DO?

• Provide day-to-day support for Mutual Funds Trading and GIC Issuer systems, ensuring high availability and performance.
• Investigate and resolve production incidents by analyzing logs, databases, and system behaviours, ensuring timely restoration of service and root cause analysis.
• Coordinate with vendors and internal development teams for escalations and long-term fixes.
• Using the DevSecOps pipeline, develop, test and deploy code packages to various environments enhancing system functionality and stability.
• Collaborate with project managers, various stakeholders, developers and QA teams to ensure successful rollouts with minimal impact.
• Implement and enhance monitoring and alerting frameworks in alignment with Site Reliability Engineering (SRE) best practices.
• Create dashboards and automate operational tasks to proactively detect and resolve issues.
• Participate in automating manual tasks to improve system reliability and reduce operational toil
• Maintain detailed technical documentation, runbooks, and knowledge base articles.
• Document production issues, solutions, application configuration, business rules, data flows, and end-to-end business processes to support cross-training, improve supportability, and business continuity.
• Collaborate with business users and product owners to capture, validate, and translate business requirements related to Mutual Funds and GIC workflows into technical tasks.
• Provide feedback on feasibility, timelines, and impact.
• Ensure applications comply with internal banking regulation, IT security policies, and external regulatory standards (Fundserv, Cannex, CDIC, OSFI, SOX, SOC)
• Support vulnerability remediation efforts and documentation required for audit readiness

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Undergraduate degree coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
• Demonstrated ability in written and oral communication skills along with strong presentation skills.
• Ability to determine the information and communication needs of the stakeholders and project.
• Strong organizational, project management and time management capabilities.
• A strong understanding of technology and/or financial services industry.
• Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
• Exposure to IT compliance or regulatory high pace environments.
• Understanding of monitoring and incident management tools such as ServiceNow, and Dynatrace

Nice-to-have:

• Understanding of RDBMS and Non-SQL databases
• Use and understanding of DevSecOps pipeline
• Ability to facilitate between and influence key decision makers
• Strategic thinker with excellent interpersonal skills to work across functions and businesses

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Business Requirements, Computer Operations, Data Flows, Documentations, Enterprise Application Delivery, GitHub, Information Technology (IT) Infrastructure, Interpersonal Relationships, Problem Resolution, System and Console Operations, System Applications, Systems Software, Teamwork

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

The Mutual Funds and GIC Maintenance and Support team is responsible for sustaining the performance, compliance, and reliability of both vendor and in-house Mutual Funds Trading and GIC Issuer applications. This role is ideal for an engineer who thrives in a collaborative and fast paced environment with multiple varying priorities, values process efficiency, and is passionate about system stability, documentation, and continuous improvements.

WHAT WILL YOU DO?

• Provide day-to-day support for Mutual Funds Trading and GIC Issuer systems, ensuring high availability and performance.
• Investigate and resolve production incidents by analyzing logs, databases, and system behaviours, ensuring timely restoration of service and root cause analysis.
• Coordinate with vendors and internal development teams for escalations and long-term fixes.
• Using the DevSecOps pipeline, develop, test and deploy code packages to various environments enhancing system functionality and stability.
• Collaborate with project managers, various stakeholders, developers and QA teams to ensure successful rollouts with minimal impact.
• Implement and enhance monitoring and alerting frameworks in alignment with Site Reliability Engineering (SRE) best practices.
• Create dashboards and automate operational tasks to proactively detect and resolve issues.
• Participate in automating manual tasks to improve system reliability and reduce operational toil
• Maintain detailed technical documentation, runbooks, and knowledge base articles.
• Document production issues, solutions, application configuration, business rules, data flows, and end-to-end business processes to support cross-training, improve supportability, and business continuity.
• Collaborate with business users and product owners to capture, validate, and translate business requirements related to Mutual Funds and GIC workflows into technical tasks.
• Provide feedback on feasibility, timelines, and impact.
• Ensure applications comply with internal banking regulation, IT security policies, and external regulatory standards (Fundserv, Cannex, CDIC, OSFI, SOX, SOC)
• Support vulnerability remediation efforts and documentation required for audit readiness

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Undergraduate degree coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
• Demonstrated ability in written and oral communication skills along with strong presentation skills.
• Ability to determine the information and communication needs of the stakeholders and project.
• Strong organizational, project management and time management capabilities.
• A strong understanding of technology and/or financial services industry.
• Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
• Exposure to IT compliance or regulatory high pace environments.
• Understanding of monitoring and incident management tools such as ServiceNow, and Dynatrace

Nice-to-have:

• Understanding of RDBMS and Non-SQL databases
• Use and understanding of DevSecOps pipeline
• Ability to facilitate between and influence key decision makers
• Strategic thinker with excellent interpersonal skills to work across functions and businesses

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Business Requirements, Computer Operations, Data Flows, Documentations, Enterprise Application Delivery, GitHub, Information Technology (IT) Infrastructure, Interpersonal Relationships, Problem Resolution, System and Console Operations, System Applications, Systems Software, Teamwork

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-28

Application Deadline:

2025-08-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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About Us

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com .

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