Software Development Manager, Promotions Customer Experience (PCX)

Amazon; Vancouver; On-site; CAD 171,000 - 286,000; Full time

Job summary

Amazon in Vancouver, BC is seeking an SDM to own and grow a Promotions and Deals Frontend team. You will lead a group of ~8-10 SDEs building systems that process billions of pricing and promotions signals daily, powering deal experiences across Amazon's retail surfaces.

You will drive the technical roadmap, ensure operational excellence, and partner with product and CX teams to align platform strategy. The role requires strong experience in scaling web services, hiring, and mentoring engineers,

Qualifications

• 3+ years of engineering team management experience.
• 7+ years working directly within engineering teams.
• 3+ years designing or architecting scalable systems.
• 8+ years leading the development of multi-tier web services.
• Knowledge of the full software/hardware/networks development life cycle, including code reviews, source control, builds, testing, and live-site operations.
• Experience partnering with product or program management teams.

Responsibilities

• Own the technical roadmap, delivery, and operational excellence for your team's services.
• Drive Prime Day and peak-event readiness — your systems are on the critical path for every major sale event.
• Partner with senior engineers to reduce latency, improve scalability, and harden service architecture.
• Manage hiring, development, and retention for your team.
• Collaborate cross-functionally with Retail Pricing, Deals, Coupons, and CX teams to align on platform strategy.
• Reduce operational toil through automation, better tooling, and self-service capabilities.

Skills

Engineering management

System design & scaling

Multi-tier web services

Full software lifecycle knowledge

Cross-functional collaboration

Job description

About the Role

We\'re looking for an SDM to own and grow one of our Promotions and Deals Frontend teams. You\'ll lead a team of ~8-10 SDEs building systems that process billions of pricing and promotions signals daily, powering the deal and coupon experiences customers see across Amazon\'s retail surfaces.

What You\'ll Do

• Own the technical roadmap, delivery, and operational excellence for your team\'s services
• Drive Prime Day and peak-event readiness — your systems are on the critical path for every major sale event
• Partner with senior engineers to reduce latency, improve scalability, and harden service architecture
• Manage hiring, development, and retention for your team
• Collaborate cross-functionally with Retail Pricing, Deals, Coupons, and CX teams to align on platform strategy
• Reduce operational toil through automation, better tooling, and self-service capabilities

Basic Qualifications

• 3+ years of engineering team management experience
• 7+ years of working directly within engineering teams experience
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• 8+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon\'s package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 171,400.00 - 286,200.00 CAD annually