Software Developer - Technical Support

Syntronic; Markham; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global leader in technology solutions is seeking an IT Support professional fluent in Mandarin and English. Candidates should have a Bachelor's degree in Computer Science, with a strong background in SQL, Linux, and networking. This role involves resolving technical issues while collaborating with top-tier clients and requires exceptional analytical skills. The company values innovation and offers opportunities for growth in a collaborative environment.

Benefits

Opportunities for personal and professional growth

Collaborative work environment

Innovative projects

Qualifications

• 1+ year of hands-on IT support or service experience.
• Strong database and SQL skills.
• Solid foundation in Linux and networking.

Responsibilities

• Communicate effectively in both English and Mandarin with customers.
• Log, track, and document all incidents in the SS ticketing system.
• Work directly with Level 2 Technical Support on production issues.

Skills

Fluency in both Mandarin and English

Strong analytical skills

Customer service orientation

Education

Bachelor's degree in Computer Science or related field

Tools

SQL

Linux

Job description

Overview

Join Syntronic: Where Your Innovation Shapes the Future. At Syntronic, we don\'t just follow industry trends—we set them! Join us in partnering with visionary companies and the brightest minds to turn ground-breaking ideas into reality. Imagine working on cutting-edge telecom advancements, pioneering automotive tech, life-saving healthcare innovations, and next-gen industrial automation. Our projects are diverse, impactful, and at the forefront of technological innovation. Be a part of something extraordinary!

Who are we?

Syntronic is a global leader in design and development, specializing in electronics, electro-mechanics, and software. We’re not just a company; we’re a community of innovators. Our teams work on projects that define the future—from creating state-of-the-art communication systems and autonomous vehicles to advancing IoT solutions that revolutionize everyday life. At Syntronic, your work will make a real difference.

What we\'re looking for

We are seeking individuals who want to:

• Collaborate with top-tier clients on transformative, cutting-edge projects.
• Engage with and learn from industry leaders
• Innovate from concept to completion, ensuring high standards.
• Gain international experience on global projects.
• Thrive in an entrepreneurial environment that supports new ideas.
• Explore multiple sectors like telecommunications, automotive, healthcare, and industrial automation.

What you\'ll do

• Communicate effectively in both English and Mandarin (written and spoken) with customers and colleagues to resolve technical issues.
• Take responsibility for Geek+ systems in customer environments, providing fast responses and practical solutions.
• Log, track, and document all incidents in the SS ticketing system.
• Assess incidents by severity and impact to prioritize and escalate issues when necessary.
• Work directly with Level 2 Technical Support on production issues.
• Support Hardware and cross-functional teams in troubleshooting and resolving production issues.
• Maintain and update internal documentation and system knowledge for the support team.

What you\'ll need to get the job done

• Bachelor\'s degree in Computer Science or a related field.
• Fluency in both Mandarin and English is required
• 1+ year of hands-on IT support or service experience; warehouse operations experience.
• Strong database and SQL skills
• Solid foundation in Linux, networking, and database performance troubleshooting.
• Strong analytical and problem-solving skills with patience and professionalism when working on customer sites.
• Self-driven and customer-focused, with a commitment to achieving customer success.

What will make us REALLY love you

• Experience with automation, robotics, or warehouse management systems.
• Experience with Crystal Reports.
• Exposure to ITIL processes or formal incident/change management practices.
• Prior experience in a bilingual customer-facing technical support role.

What you’ll love about us

At Syntronic, our employees are our greatest asset. We foster innovation, collaboration, and excellence, offering opportunities for personal and professional growth. Join a global community that values creativity and diversity.

Ready to Shape the Future with Us?

If you’re ready to elevate your career and be part of a team that’s making a real impact, we want to hear from you. Apply today and embark on your journey with Syntronic, where your ideas and innovations can truly make a difference.