Software Developer Intern, Predictions Data & Decision Science

8110 Canada - Genesys Cloud Services Corp.; Toronto; Hybrid; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Flexible work model

Mentorship

Education support

Volunteer time

Well-being resources

Job summary

Genesys in Toronto offers an internship/co-op as a Software Developer Intern on the Cloud Predictions Data & Decision team. You will work with engineers, data engineers, and OR engineers to tackle forecasting, resource planning, and AI-enabled decision-making across the full problem lifecycle.

The role emphasizes curiosity, collaboration, and learning, with production-ready software development, experimentation, and cross-team communication in a modern cloud environment.

Qualifications

• Currently pursuing a Bachelor's or Master's in Computer Science, Software Engineering, Mathematics, Statistics, Operations Research, or a related technical discipline.
• Strong problem-solving and analytical skills; comfortable with data analysis concepts.
• Experience programming in Python, Java, C++, C# or similar language.

Responsibilities

• Work with engineers and researchers to design, develop, and test solutions to workforce management problems.
• Explore how forecasting, scheduling, and prediction systems integrate within WFM.
• Use data, modeling, algorithms, and experiments to evaluate potential solutions.
• Develop software and prototypes that turn ideas into scalable, production-ready solutions.
• Experiment with AI/ML techniques to improve workforce planning and decision-making.
• Write maintainable code and automated tests; participate in code reviews.
• Collaborate across Software Engineering, Data Engineering, Operations Research, and Product.

Skills

Python

Java

C++

Analytical skills

Team collaboration

Education

Pursuing Bachelor's or Master's in CS/SE/Math

Tools

Git

CI/CD basics

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details

This internship/co‑op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs. We are considering students available for internship/co‑op terms ranging from 8 to 16 months beginning in May/June2027.

Role Overview

As a Software Developer Intern on the Genesys Cloud Predictions Data & Decision team, you will work with a highly collaborative and diverse team of software engineers, data engineers, and operations research engineers to build intelligent solutions for our workforce management products. Our team tackles complex, real‑world problems involving forecasting, resource planning, optimization, and intelligent decision‑making. You will have the opportunity to work across the full lifecycle of a problem—from understanding the problem and exploring data, to designing algorithms, building software, running experiments, and evaluating results. We are especially interested in people who are intellectually curious, enjoy solving ambiguous problems, and are excited about the intersection of software engineering, data, optimization, and AI. You don't need to be an expert in Operations Research or AI. We are looking for strong problem solvers who are excited to learn and apply new techniques to challenging problems.

What You’ll Do

• Work with experienced engineers and researchers to design, develop, and test solutions to complex workforce management problems.
• Explore and learn how different components of WFM work together, including forecasting, scheduling, and prediction systems.
• Use data, mathematical modeling, algorithms, and experimentation to understand problems and evaluate potential solutions.
• Develop software and prototypes that turn ideas and research into scalable, production‑ready solutions.
• Experiment with AI and machine learning techniques, including exploring how modern AI capabilities can improve workforce planning and decision‑making.
• Analyze experimental results and use quantitative and qualitative evidence to guide engineering and product decisions.
• Write maintainable code and automated tests, and participate in collaborative code reviews.
• Work with team members across Software Engineering, Data Engineering, Operations Research, and Product to solve customer problems.
• Learn and contribute within a modern cloud‑based, distributed software environment.
• Communicate your ideas, findings, and trade‑offs clearly to both technical and non‑technical audiences.

Required Qualifications

• Currently pursuing a Bachelor's or Master's degree in Computer Science, Software Engineering, Mathematics, Statistics, Operations Research, or a related technical discipline.
• Strong problem‑solving and analytical skills.
• Comfortable with fundamental concepts in mathematics, statistics, or data analysis.
• Experience programming in at least one language such as Python, Java, C++, C#, or a similar language.
• Curiosity about how things work and an ability to learn new technologies and concepts quickly.
• Ability to work collaboratively and communicate effectively with others.

Preferred Qualifications

• Experience with algorithms, data structures, mathematical modeling, optimization, statistics, or machine learning.
• Experience working with AI/ML technologies or large language models.
• Experience conducting experiments, analyzing data, or comparing different approaches to a problem.
• Familiarity with cloud technologies such as AWS or similar platforms.
• Experience with software development practices such as Git, CI/CD, automated testing, or Agile development.
• Exposure to building scalable or distributed software systems.
• Experience with optimization libraries, numerical computing, or scientific programming is a plus.

Why Join Us?

• Work on real problems that impact how businesses manage their workforce.
• Learn from experienced software engineers, data engineers, and operations researchers.
• Gain hands‑on experience taking ideas from research and experimentation into production software.
• Explore the intersection of software engineering, optimization, data, and AI.
• Develop both your technical and problem‑solving skills in a collaborative engineering environment.
• Work on systems that operate at significant scale and serve customers around the world.
• And, of course, have fun building great software with us.

Compensation

• $ - Working at Genesys AI at enterprise scale – Build, support and operate AI‑powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible‑first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.

Equal Opportunity Employer

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.