Software Developer in Test, Intern (WEM)

8110 Canada - Genesys Cloud Services Corp.; Toronto; Hybrid; CAD 16,000 - 24,000; Full time

Benefits offered by this job

Flexible internship terms

Mentorship and growth programs

Volunteer time off

Job summary

Genesys is seeking a Software Developer Intern to strengthen QA for Genesys Cloud WEM. You will build AI-enhanced test automation for web UIs and backend services, using Java, Python, Selenium, and Playwright.

You’ll learn GenAI applications in the software lifecycle, contribute to test pipelines, and collaborate with senior engineers in a hybrid Toronto office setting for terms of 8 to 16 months starting May/June 2027.

Qualifications

• Currently pursuing an undergraduate degree in computer science, software engineering, or a related discipline.
• Strong programming fundamentals in Java or Python.
• Familiarity with REST APIs and Git.
• Understanding of software testing, debugging, automation, or quality engineering fundamentals.
• Interest in GenAI and AI-assisted software development.

Responsibilities

• Design and implement AI-enhanced automated tests for UIs and backend services to improve coverage and confidence.
• Develop automated testing pipelines for reliable quality validation of Genesys Cloud WEM.
• Apply GenAI tools to accelerate debugging, research, and test development.
• Evaluate AI-generated code and recommendations for accuracy and maintainability.
• Build data-rich dashboards and defect analysis to surface quality trends.
• Investigate performance and software behavior using testing and observability tools.
• Drive quality throughout the software lifecycle with value-added tests and evidence-based validation.
• Collaborate with senior engineers and cross-functional partners to improve automation and engineering practices.

Skills

Java

Python

GenAI

Problem solving

Education

Undergraduate CS/Software Eng

Tools

Selenium

Playwright

Git

AWS AI

Observability tools

Job description

Be the one building AI-powered experiences where they matter most At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs. We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027.

Role Overview: Help strengthen the quality and reliability of Genesys Cloud Workforce Engagement Management (WEM), contributing to software that supports billions of customer interactions globally. As a Software Developer Intern on the WEM Quality Assurance team, you will build AI-enhanced test automation for user interfaces and backend microservices while using GenAI throughout the software development lifecycle to improve engineering productivity and software quality. You will gain hands‑on experience with Java, Python, Selenium, Playwright, REST APIs, AWS AI technologies, and production observability tools while learning how to evaluate AI-generated output critically and apply it responsibly. Working alongside senior engineers, you will contribute to quality engineering practices that identify defects earlier, improve test coverage, and increase confidence in software releases. At Genesys, you will have opportunities to expand your software engineering, automation, cloud, and GenAI skills while contributing to products that improve experiences for employees and customers.

Key Responsibilities

• Design and implement AI-enhanced automated tests for user interfaces and backend microservices that improve test coverage and release confidence.
• Develop and evolve automated testing pipelines that support reliable, scalable, and maintainable quality validation across Genesys Cloud WEM.
• Apply GenAI tools such as Kiro, Amazon Q Developer, Amazon Bedrock, and Claude to accelerate debugging, research, test development, and code refactoring.
• Evaluate AI-generated code and recommendations critically to ensure accuracy, maintainability, security, and meaningful test coverage.
• Build data-rich dashboards and defect analysis capabilities that surface quality trends and help teams improve product experiences.
• Investigate performance and software behaviour using testing, debugging, and observability tools to identify issues earlier in the development lifecycle.
• Drive quality throughout the software development lifecycle by creating tests that add meaningful value and validating assumptions through evidence.
• Collaborate with senior engineers and cross-functional partners to strengthen automation, engineering practices, and continuous improvement.

Required Qualifications

• Currently enrolled in computer science, software engineering, computer engineering, or a related discipline.
• Strong programming fundamentals in Java, Python, or a comparable object-oriented programming language.
• Familiarity with REST APIs and version control systems such as Git.
• Understanding of software testing, debugging, automation, or quality engineering fundamentals.
• Interest or experience in GenAI, prompt engineering, AI-assisted software development, or related technologies.
• Strong analytical and problem‑solving skills with an interest in investigating complex technical issues.
• Ability to collaborate effectively while taking ownership of the quality and maintainability of your work.
• Understanding that software quality is integrated throughout development rather than validated only at the end of the lifecycle.

Preferred Qualifications

• Exposure to test automation technologies such as Selenium, Playwright, or TestNG.
• Familiarity with development and delivery tools such as Jenkins, Maven, Git, or Bitbucket.
• Exposure to GenAI technologies such as Kiro, Amazon Q Developer, Amazon Bedrock, or Claude.
• Familiarity with observability, analytics, or development tools such as Sumo Logic, JQL, New Relic, SSMS, or Confluence.

Compensation

$ - Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

Benefits

• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.

Equal Opportunity and Diversity Statement

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.