Software Developer – CRM (RQ11863) Government Services Integration Cluster

Softline Technology Inc.; Toronto; Vor Ort; CAD 90.000 - 130.000; Vollzeit

Zusammenfassung

Softline Technology Inc. in Toronto is seeking a CRM software developer to translate specifications into working CRM applications and to troubleshoot issues across the SDLC. You will design, code, test, and deploy CRM components, plugins, and integrations using C#, .NET, JavaScript, and REST APIs.

Requires strong analytical skills, collaboration with IT teams, and experience with Azure and CRM platforms. On-site role with 5 days in the office in Toronto area.

Qualifikationen

• Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
• Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
• Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
• Experience designing, developing, testing, and deploying custom CRM components, plugins, workflows, reports, and integrations.
• Experience working within Agile, Scrum, or hybrid project delivery methodologies and participating in sprint planning, estimation, and technical reviews.

Aufgaben

• Translate technical systems specifications into working, tested CRM applications.
• Resolves and troubleshoots technical problems during operation of software packages.
• Collaborate with IT professionals across the SDLC.
• Develop and maintain CRM integrations using web services, APIs, and middleware.

Kenntnisse

CRM platform development

C# / .NET

JavaScript / TypeScript

REST APIs

Azure cloud

SQL / database design

DevOps (Azure DevOps, Git)

Agile / Scrum

CRM integrations

Security / RBAC concepts

Tools

Azure DevOps

Git

REST APIs

SQL

Jobbeschreibung

Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.

Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec

General Skills

Experience in programming and analysis; specialized CRM software package support at the specified experience level

Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

Experience in structured methodologies for the development, design, implementation and maintenance of applications

Experience in design, code, test, debug and document applications

Experience in the use of object and/or third generation language development tools

Experience in one or more programming languages

Experience in application design, latest design patters, deployment and troubleshooting

Experience with relational and hierarchical database technologies

Experience in the use of information retrieval packages using query languages

Experience with one or more communications protocols

Experience in structured methodologies for the design, development, implementation and maintenance of applications

Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines

CRM Software Development Skills

Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation

Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools

Experience with middleware and gateways

Expertise in specific tools for CRM software development

Desirable Skills

Knowledge and experience with programming Internet-ready applications

Knowledge and experience in rapid application development (RAD) methodologies

Knowledge and understanding of Information Management principles, concepts, policies and practices

Experience with middleware and gateways

Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging

Ability to provide post-implementation support and resolve any post-implementation technical issues

Experience conducting design walkthrough sessions with project team

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Ability to provide user and system documentation as required

Technical Skills (40%)

• Demonstrated proficiency in CRM platform development and configuration, preferably Microsoft Dynamics 365 Customer Engagement (CRM), including entities, forms, views, dashboards, workflows, and business process flows.
• Strong knowledge of software development using C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs.
• Experience developing and maintaining CRM integrations using web services, APIs, Azure Integration Services, middleware solutions, and data synchronization technologies.
• Knowledge of relational database design and development, including SQL, stored procedures, triggers, views, and performance optimization.
• Experience utilizing source control, branching strategies, and DevOps practices using tools such as Azure DevOps, Git, or similar platforms.
• Understanding of CRM security models, role-based access controls, authentication, authorization, and secure coding practices.
• Experience with cloud technologies, particularly Microsoft Azure, including App Services, Functions, Logic Apps, Service Bus, and Entra ID.
• Ability to perform technical analysis, troubleshooting, debugging, and root-cause investigation of application and integration issues.
• Knowledge of application lifecycle management (ALM), solution deployment, testing frameworks, and release management processes.

Experience (40%)

• Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
• Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
• Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
• Experience designing, developing, testing, and deploying custom CRM components, plugins, workflows, reports, and integrations.
• Experience working within Agile, Scrum, or hybrid project delivery methodologies and participating in sprint planning, estimation, and technical reviews.
• Experience supporting production environments, resolving incidents, troubleshooting defects, and implementing corrective actions.
• Experience performing data migration, data quality management, and system upgrades across CRM platforms and related business applications.
• Experience creating and maintaining technical documentation, including design specifications, deployment procedures, support guides, and knowledge transfer materials.
• Experience working within government, public sector, or highly regulated environments would be considered an asset.

Communication Skills (20%)

• Strong verbal communication skills with the ability to explain technical concepts, system designs, and solution recommendations to both technical and non-technical stakeholders.
• Demonstrated ability to collaborate effectively with business analysts, project managers, architects, QA analysts, operations teams, and business clients.
• Strong requirements elicitation and stakeholder engagement skills, including facilitating discussions, workshops, and technical reviews.
• Ability to prepare clear and comprehensive technical documentation, solution designs, status reports, and implementation plans.
• Strong analytical and problem-solving skills, including the ability to identify risks, evaluate alternatives, and recommend practical solutions.
• Ability to manage multiple assignments and priorities while communicating progress, issues, and dependencies effectively.
• Demonstrated customer service orientation and professionalism when supporting end users, clients, and project stakeholders.

Supplier Comments

Closing Date/Time: 2026-11-12, 12:00 p.m.

Max submission: 1 (one)

5 days onsite

Must Have:

• Demonstrated proficiency in CRM platform development and configuration, preferably Microsoft Dynamics 365 Customer Engagement (CRM), including entities, forms, views, dashboards, workflows, and business process flows.
• Strong knowledge of software development using C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs.
• Experience developing and maintaining CRM integrations using web services, APIs, Azure Integration Services, middleware solutions, and data synchronization technologies.
• Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
• Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
• Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
• Experience designing, developing, testing, and deploying custom CRM components, plugins, workflows, reports, and integrations.