Software Developer

Fidelity Investments; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services company in Toronto seeks a Software Developer to support Customer Relationship Management solutions. Responsibilities include developing Salesforce components and providing technical support. The ideal candidate has experience in Java and JavaScript, and a strong understanding of software development life cycles. This position offers flexible working arrangements and comprehensive health benefits.

Benefits

Flexible working arrangements

Comprehensive health benefits

Competitive total compensation

Generous time off policy

Professional development opportunities

Qualifications

• 2 years Development experience with Java and JavaScript in full stack requirements.
• Strong understanding of the full life cycle of software development.
• Experience in customer service and excellent communication skills.

Responsibilities

• Develop LWC / Apex / Visualforce in Salesforce platform.
• Lead definition and estimation of project work packages.
• Participate in planning and execution of technical presentations.

Skills

Java

JavaScript

Web Services Development

Leadership

Analytical Skills

Customer Service Orientation

Communication Skills

Teamwork

Education

University degree in Computer Science

Salesforce Certified Platform Developer I or II

Tools

Salesforce

Marketo

Einstein Analytics

Tableau CRM

Job description

Description

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

Business Overview

The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.

Reporting to the CRM Support Team Manager, the software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications.

Key Accountabilities

Develop LWC / Apex / Visualforce in Salesforce platform and document process

Develop Einstein Analytics / Tableau CRM components

Lead in definition and estimation of project work packages, including systems design specifications, overall testing, and implementation plans

Develop and configure event management tool(Marketo)

Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and errors-free implementation

Participate in planning and execution of CRM and Events Management tools upgrades and migrations

Participate in CRM support schedule, work on incident and enhancement / maintenance tickets assignments and deliver excellent technical support

Proactively promote enhancements to departmental processes, technical and business solutions

Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partners

Skills, Knowledge and Experience

2 years Development experience with Java and JavaScript in full stack requirements

Experience with Web Services Development

Solid experience with the full life cycle of software development

Strong leadership skills

Detail oriented, with strong analytical skills

Customer service oriented

Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users

Self-starter with strong teamwork culture

General understanding of the financial services sector

Nice to Have

Development experience (LWC, Apex, Visualforce) with Salesforce platform

Experience with Einstein Anayltics / Tableau CRM

Understanding of SaaS, CRM and Event Management systems architecture and development tools

Experience with Salesforce Service Cloud development

Experience with Salesforce Financial Cloud development

Development experience with REST Web Services

Development experience with Events Management systems, preferably Marketo

Development experience in Mutual Funds industry

Education

University degree, preferably in Computer Science, or equivalent work experience

Salesforce Certification – Salesforce Certified Platform Developer I or II preferred

Some of the ways we’ll help you feel valued and supported as part of our team :

Flexible working arrangements - 100% remote, hybrid, and in office options.

Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you

Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy

Parental leave top-up to 100% of your salary for a period of 25 weeks

Up to $650 for home office equipment

Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice

Diversity and inclusion programs, including an active network of Employee Resource Groups

Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.