Software Asset Management Specialist, Commercial Applications

WSP in Canada; Fredericton; On-site; CAD 89,000 - 119,000; Full time

Job summary

WSP is hiring a Software Asset Management Specialist, Commercial Applications, to manage and optimize the software portfolio across Canada. You will oversee licensing, governance, and reporting for collaboration, productivity, and utility tools with a focus on cost control and compliance.

Responsibilities include maintaining CMDB accuracy, reconciling deployments with entitlements, supporting audits, and delivering dashboards for senior leadership while aligning with ISO/IEC 19770 standards.

Qualifications

• 5+ years in an ITIL-aligned operational role in Software Asset Management or similar.
• Hands-on discovery and metering with entitlements reconciliation.
• Experience with vendor audits and license reviews.

Responsibilities

• Maintain accurate inventory and CMDB in ServiceNow for COTS assets.
• Monitor license compliance against vendor agreements and renewals.
• Provide reports and dashboards on usage, compliance, and cost optimization.

Skills

ITIL knowledge

Software Asset Management

Discovery & metering

ServiceNow

Intune/SCCM

Vendor audits

Analytical skills

Communication skills

Education

Bachelor's degree in Information Technology or related field

Tools

Snow License Manager

ServiceNow

Microsoft Intune

SCCM/Configuration Manager

Job description

What if you could redefine what’s possible? With us, you can. You want Purpose. Growth. Opportunity. People who get it.

We are the home of ambitious, passionate, and innovative world shapers. With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers. We are Visioneers. We are WSP.

The Opportunity

Join WSP as a Software Asset Management Specialist, Commercial Applications; and help shape how a global organization manages, governs, and optimizes the software tools people rely on every day. In this role, you will support the end-to-end lifecycle of WSP’s commercial applications portfolio, with a focus on licensing compliance, governance, cost optimization, reporting, and continuous improvement across collaboration, productivity, and utility software. The role focuses on commercial off‑the‑shelf applications across Collaboration, Productivity and Utilities categories, including examples such as Zoom, Slack, Cisco Webex, Miro, Adobe Acrobat, Google Workspace, Smartsheet, Grammarly, WinZip / 7‑Zip, TeamViewer, Notepad++, and Snagit.

This is a national opportunity posted across Canada, supporting stakeholders across multiple regions while helping WSP maintain consistent software asset management practices worldwide.

Your Impact

• Maintain an accurate inventory and CMDB record in ServiceNow of all COTS software assets and entitlements, reconciled against SnowLM discovery / metering and Intune deployment data.
• Continuously monitor and reconcile COTS deployments against vendor agreements to ensure license compliance and maintain a single source of truth.
• Capture and store all purchase‑related information, including license entitlements, proof of purchase, license keys and activation details, throughout each asset’s lifecycle.
• Support vendor audits and license reviews, including Adobe and Microsoft, responding to inquiries and effective license position requests.
• Support audit, compliance and regulatory activity by providing the reporting required to meet audit and regulatory requirements.
• Process COTS software requests through the defined SAM lifecycle in ServiceNow, ensuring timely ordering and delivery to meet service levels, especially for onboarding and business productivity.
• Support software installation activities and coordinate deployment, reassignment and removal with the Microsoft Intune / SCCM and On‑Site Support teams, supplying the information needed for timely, accurate software delivery.
• Oversee the COTS lifecycle from request and procurement through deployment to harvest and retirement.
• Support reclaims and re‑harvest unused or under‑utilised COTS licenses using the toolsets provided.
• Collaborate with Vendor Management and Procurement teams regarding COTS software contracts, renewals and volume discounts.
• Support the review of maintenance renewals.
• Provide inputs to and maintain the COTS software renewals calendar.
• Identify cost‑saving opportunities by optimising licenses, including license sharing, usage optimisation and reallocation across the Collaboration, Productivity and Utilities portfolio.
• Support demand forecasting and budgeting by analysing historical spending and usage data, providing the necessary inputs into financial and budgetary processes.
• Provide regular reports and metrics on software usage, compliance status and vendor performance to upper management, and mature these into dashboards that deliver actionable insight.
• Document internal policies and procedures to ensure adherence to SAM best practice, aligned to ISO/IEC 19770.
• Respond to escalations and licensing queries from stakeholders, providing a high level of customer service.
• Through operational metrics analysis, highlight gaps and issues, ensuring they are addressed in alignment with ITSM practices.
• Raise process and operating‑procedure improvements to ITSM Practices, and provide feedback and input as required.
• Support transitional activities as operations are internalised, and share knowledge with the team as required.

The Skills That Set You Apart

• A strong grasp of commercial licensing models, including subscription vs perpetual, per-user vs per-device, and vendor agreements such as Adobe VIP / ETLA.
• 5+ years in an ITIL‑aligned operational role in Software Asset Management or a similar function, ideally with a COTS / desktop software focus.
• Hands‑on experience with discovery, software metering, and reconciling deployments against entitlements using tools such as Snow License Manager.
• A clear understanding of the ITIL framework and the ability to apply its principles within an IT service management environment; ITIL qualification as standard.
• Working knowledge of application deployment and inventory in Microsoft Intune and SCCM / Configuration Manager.
• Solid knowledge and experience of ServiceNow.
• Experience working to, and exceeding, Service Level Agreements.
• A process‑orientated mindset with a methodical, planned approach to achieving goals, strong organisational skills and attention to detail.
• Excellent analytical and communication skills, both verbal and written, with the ability to build effective working relationships and influence stakeholders within a global environment.
• Comfort with ambiguity, the ability to thrive on change, and advocacy for the IT organisation both internally and externally.
• Enthusiasm and dedication to drive continual improvement and change.

The following would also be an asset

• SAM / ITAM certifications, such as IAITAM CSAM / CHAMP, and familiarity with ISO/IEC 19770.
• Direct experience managing major COTS vendor estates globally.
• Exposure to working with vendor management and procurement teams on a global scale.
• Bachelor’s degree in Information Technology or a related field.

Why Choose WSP?

Why Choose WSP? We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

• Proudly Canadian – we are a Top 100 Employer in Canada for 2026.
• A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
• Limitless opportunities start here. Whether it’s across the country or around the globe, we help you tailor your role to match your ambition – because your growth drives ours.
• Flexible work, real balance – we recognise the importance of balance in our lives and encourage you to prioritise the balance in yours.

Compensation

AB, BC, NT, NU, SK & YT: $98,800 - 130,800

MB & ON: $90,100 - 124,100

NB, NL, NS, PE & QC: $89,200 - 118,500

Disclosure

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organisational needs. The wage range provided in this job posting may be subject to change for business purposes.

Ready to Optimize What Powers Our People?

Bring your software asset management expertise to a role where your insight will help teams across WSP access the right tools, stay compliant, manage costs, and improve the way commercial applications support work across Canada and around the world. If you are energized by licensing strategy, governance, analytics, stakeholder partnership, and continuous improvement, this is your opportunity to make a measurable impact.

About Us

At WSP, we exist to shape communities to advance humanity. It’s why we bring people together who are wired to solve complex challenges – engineers, scientists, advisors, and technical experts who are driven by a common passion – to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day – applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Please Note: Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here . Some safety‑sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. Full details here .