Software Application Specialist (P&C Insurance)

InsureLine Brokers Inc.; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading brokerage firm in Metro Vancouver seeks a Software Application Specialist to support the Applied Epic ecosystem. Ideal candidates possess expertise in P&C insurance and Applied Epic BMS, with excellent analytical and communication skills. This full-time role offers a hybrid work arrangement and competitive compensation in a supportive team environment.

Benefits

Competitive compensation plan

Dental care

Extended health care

Paid time off

Company events

Qualifications

• 5+ years in the P&C insurance industry.
• 1-3 years of relevant experience in Applied Epic BMS support.
• Proficient in setup and maintenance of user accounts in Applied Epic.

Responsibilities

• Configure tasks in the Applied Epic BMS.
• Conduct detailed analysis and troubleshooting.
• Create and educate users on reporting modules.

Skills

P&C Insurance knowledge or experience

Applied Epic Broker Management System experience

Microsoft suite of products

Reporting and data analytics skills

General troubleshooting experience

Training and development skills

Good organizational skills

Good written and verbal communication skills

Self-motivated

Job description

Software Application Specialist (P&C Insurance)

1 day ago Be among the first 25 applicants

Software Application Specialist ( P&C Insurance )

Skills and education required

• P&C Insurance knowledge or experience
• Applied Epic Broker Management System knowledge and experience
• Microsoft suite of products (Word, PowerPoint, Excel, Outlook, OneNote, Project)
• Reporting and data analytics skills and experience
• General troubleshooting experience
• Training and development skills
• Good organizational skills
• Good written and verbal communication skills
• Self-motivated and able to work with little supervision

Are you ready to elevate your career with a dynamic company that values expertise and innovation? If you have hands-on experience with the Applied Epic ecosystem and are seeking an exciting new direction, InsureLine invites you to join our exceptional team. This is your chance to thrive in a forward-thinking environment, where your knowledge will shape our future and your growth is our priority.

Reporting to the Manager of Systems, the Product & Systems Specialist is responsible for working within the Systems team and assisting in configuration and setup of all Applied Epic Ecosystem features, craft data driven reports and dashboards out of the BMS (Broker Management System - Applied Epic), and general InsureLine Network support tasks as assigned such as workload reassignments, EDI Download , Templates, custom forms and onboarding new franchises & users.

The Product Specialist will work as a subject matter expert and project coordinator on forward thinking projects for the InsureLine Network related to the Applied Epic Ecosystem and related integrated vendor solutions. The ideal candidate will have a strong technical and insurance background, be detail oriented, adept at troubleshooting, and leveraging technology to enhance organizational effectiveness.

Specific duties include :

1. Perform configuration tasks in the Applied Epic BMS and related modules or integrated software as requested.
2. Conduct detailed analysis and troubleshooting of the Applied Epic BMS and related software or modules behavior's and problems, enlisting the vendor support if required to find the right resolution for the user.
3. Understand the general workflows and processes within the Epic BMS ecosystem as well as all related modules or integrated software.
4. Create, assist and educate users on the reporting module, Epic Dashboards and basic functions in Excel as requested by the network users.
5. Create, configure and troubleshoot various templates, standard forms and custom forms within the Epic BMS system as requested.
6. Collaborate with cross-functional teams on software projects, ensuring seamless integration and alignment with business objectives.
7. Work with the System Manager and Systems Team on Epic BMS related new features or integration rollout projects.
8. Champion continuous improvement by regularly evaluating the Epic BMS new features and release updates to identify inefficiencies and proposing and implementing innovative solutions to enhance productivity and reduce costs.

The successful candidate will have the following qualifications :

1. 5+ years in the P&C insurance industry and equal experience working inside a broker management system.
2. 1-3 years of relevant experience in Applied Epic BMS support, configuration or administration, or a similar role, with a solid foundation in processing and troubleshooting errors or transaction outages within Applied Epic.
3. Proficient in setup, deployment, and maintenance of user accounts, and related settings in the Applied Epic BMS.
4. Direct configuration and troubleshooting experience in the following areas of Applied Epic would be an asset :
5. Onboarding / Offboarding Epic Users (Users and Security)
6. Reporting Module
7. Dashboards (Sales and Persona)
8. WebRater
9. Templates (Letters, Client Invoices, Client Statements, Client Receipts, Financial Statements, certificates & Proofs of Insurance)
10. Workload Reassignments
11. EDI - Interface Download
12. Applied Rating Services
13. Applied Analytics
14. New Policy Forms Builder
15. Custom & Supplemental Forms
16. Demonstrated experience in continuous improvement initiatives, with a track record of optimizing insurance processes and systems for better efficiency and performance.
17. Exceptional analytical, problem-solving, and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
18. Excellent communication and interpersonal skills, with a customer-focused attitude.
19. Be willing to travel occasionally both domestically and internationally for work and training purposes.
20. Other IT knowledge or experience would be a desired asset but not a requirement of this role.

We’re a fast-moving, hard-working team – but we take care of our people. As such, the successful candidate can expect :

• Competitive compensation plan and benefits package.
• Hybrid or remote working arrangement.
• Supportive culture that promotes recognition and feedback.
• Highly engaged, knowledgeable and collaborative team.

At InsureLine, we are a collection of people who share the inherent desire to serve. We recognize the profound impact our people have in fostering a work environment that is inclusive, innovative and ensures a sense of belonging for all. As such, we are intentional and self-reflective about the team we are building by seeking talented individuals who bring both incredible skills and a desire to support the success of others.

Job Type : Full-time, Permanent

• Company events
• Dental care
• Disability insurance
• Extended health care
• Paid time off

Schedule :

• Monday to Friday

Work Location : Hybrid or Remote

Job Type : Full-time

Pay : $60,000.00-$80,000.00 per year

• Dental care
• Extended health care
• Paid time off

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Insurance

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