Softgoods Supervisor (Full-Time)

gianttiger; Niagara Falls; On-site; CAD 17,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career growth

Store discount

Profit sharing

Job summary

Giant Tiger in Niagara Falls, Ontario, is seeking a Softgoods Supervisor (Full-Time) to lead the assigned departments and drive exceptional customer experiences. You will oversee daily operations, train staff, handle pricing and labeling, and ensure adherence to store policies.

The role requires 1-3 years in retail management or as a keyholder, with strong leadership and merchandising skills. Typical schedule includes day shifts, evenings, and weekends with 35–40 hours weekly.

Qualifications

• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.
• Proven motivator / team leader.
• Effective customer service, communication and interpersonal skills.

Responsibilities

• Ensure high level of customer service for assigned departments.
• Oversee day-to-day operations of the store area.
• Train and communicate policies and procedures to department Associates daily.
• Handle SKU, pricing issues, signs, labels, RF unit operations.
• Complete ordering and replenishment of merchandise.
• Supervise a team within departments with cross-functional collaboration.
• Ensure execution of GT System policies and standards by Associates.
• Lead merchandising activities and store-wide initiatives.
• Participate in inventory management activities (cycle counts).
• Contribute to scheduling input and store quantification.
• Address customer complaints quickly and professionally.
• Assist with opening/closing the store on a rotating basis.
• Engage with the store’s local community and initiatives.

Skills

Team leadership

Customer service

Merchandising

Analytical skills

Organizational skills

Job description

Who We Are:

At Giant Tiger, our mission is simple: help Canadians save more every day. We're a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price.

Job Title

Softgoods Supervisor (Full-Time)

About This Role:

What You'll Be Doing:

• Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or grocery);
• Oversee the day-to-day operations;
• Training and Communicating policies and procedures to department Associates on a daily basis;
• E.g. SKU, pricing issues, printing signs, labels, operating the RF unit;
• Complete ordering and replenishment of merchandise;
• Supervising a team within the assigned departments while ensuring cross-functional collaboration;
• Ensuring execution of the GT System (policies, procedures, standards) by all Associates;
• Takes appropriate action and provides recommendations based on analysis of assigned area;
• Leads merchandising activities;
• Prepare and participating in inventory management activities (e.g. cycle counts);
• Provide input to the Store Owner/Manager into scheduling and quantification;
• Resolving customer complaints quickly and professionally;
• Opening and closing the store on a rotating basis;
• Actively involved and connected with the store's local community;
• Supporting the store owner/manager on additional tasks and projects;
• Ensuring health and safety policies and guidelines are followed;
• Ensuring the checkout work area is kept clean and organized;
• Ensuring Loss prevention best practices are followed;
• Ensuring compliance of all policies when selling Tobacco and Lottery.

What You'll Bring:

• Proven motivator / team leader;
• Ability to work independently and as part of a team;
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party);
• Exceptional planning and organizational skills;
• Strong merchandising and analytical skills;
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

When You'll Work:

A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly.

Physical Demands of Position:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, you can expect to:

• Stand and/or walk.
• Bend, twist, and squat.
• Lift and/or move up to 18 kg (40 lbs.).
• Perform tasks involving firm grasping.
• Perform repetitive tasks requiring a range of hand motions.
• Reach above shoulder height and below waist level.
• Operate equipment, including using a ladder.

Hourly Rate

$20.60

Annual Bonus

Bonus - Store Bonus Plan, 10% Annual

What Giant Tiger Offers:

• Competitive Compensation : The expected pay rate for this position is listed above. Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.
• Profit Sharing : We provide an annual bonus opportunity equal to a percentage of your earnings, based on store performance. This percentage is listed above, under Annual Bonus.
• Health Benefits and Paid Time Off : Access to our flexible, cost-shared health and dental benefits plan (available after 3 months of full-time work) and annual paid time off, including personal and vacation days.
• Career Growth : Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career. If you're looking for a place to grow and take on new challenges, you've found it.
• Store Discount : Enjoy savings at your Giant Tiger store with 20% off children's, men's, and ladies' apparel and footwear, and 10% off health and beauty, grocery, toys, housewares, and eCommerce purchases, applied at the point of sale.

Location

7555 Montrose Road, Niagara Falls, Ontario, L2H 2E9

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.