Softgoods Supervisor (Full-Time)

Tigre Géant; Quebec; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing

Health benefits

Career growth

Store discount

Job summary

Giant Tiger in Anjou, QC is seeking a Softgoods Supervisor to manage daily store operations, lead a team, and ensure excellent customer service. The role includes inventory tasks, merchandising, scheduling input, and health and safety compliance in a fast-paced retail environment.

The ideal candidate has 1–3 years of retail management experience or equivalent Giant Tiger experience as a keyholder, with strong planning and communication skills. Day/evening shifts and alternating weekends apply.

Qualifications

• Proven motivator / team leader
• Ability to work independently and as part of a team
• Effective customer service, communication and interpersonal skills
• Exceptional planning and organizational skills
• Strong merchandising and analytical skills
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

Responsibilities

• Ensure a high level of customer service for assigned departments
• Oversee day-to-day operations and staff
• Train and communicate policies to department associates daily
• Complete ordering and replenishment of merchandise
• Supervise a team and ensure cross-functional collaboration
• Lead merchandising activities and store system compliance
• Participate in inventory management and cycle counts
• Support scheduling and store ownership decisions
• Address customer complaints quickly and professionally
• Maintain health and safety policies and clean checkout area

Skills

Motivator / team leader

Independent worker

Customer service

Planning & organization

Merchandising skills

Retail management experience

Job description

Who We Are: At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price. We’re looking for friendly, motivated people who enjoy helping people and being part of a team — this posting represents a current opportunity at Giant Tiger. Job Title Softgoods Supervisor (Full-Time)

About This Role:

What You’ll Be Doing:

• Ensuring a high level of customer service, for assigned departments
• Oversee the day-to-day operations
• Training and Communicating policies and procedures to department Associates on a daily basis
• E.g. SKU, pricing issues, printing signs, labels, operating the RF unit
• Complete ordering and replenishment of merchandise
• Supervising a team within the assigned departments while ensuring cross-functional collaboration
• Ensuring execution of the GT System (policies, procedures, standards) by all Associates
• Takes appropriate action and provides recommendations based on analysis of assigned area
• Leads merchandising activities
• Following the best practices when receiving and processing merchandise
• Prepare and participating in inventory management activities (e.g. cycle counts)
• Provide input to the Store Owner/Manager into scheduling and quantification
• Resolving customer complaints quickly and professionally
• Opening and closing the store on a rotating basis
• Actively involved and connected with the store’s local community
• Supporting the store owner/manager on additional tasks and projects
• Ensuring health and safety policies and guidelines are followed
• Ensuring the checkout work area is kept clean and organized
• Ensuring Loss prevention best practices are followed
• Ensuring compliance of all policies when selling Tobacco and Lottery

What You’ll Bring:

• Proven motivator / team leader
• Ability to work independently and as part of a team
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party)
• Exceptional planning and organizational skills
• Strong merchandising and analytical skills
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

When You’ll Work:

• A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly
• A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly

Physical Demands of Position:

• Stand and/or walk
• Bend, twist, and squat
• Lift and/or move up to 18 kg (40 lbs.)
• Perform tasks involving firm grasping
• Perform repetitive tasks requiring a range of hand motions
• Reach above shoulder height and below waist level

What Giant Tiger Offers:

• Competitive Compensation: Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively
• Profit Sharing: We provide an annual bonus opportunity equal to a percentage of your salary, based on store performance
• Health Benefits and Paid Time Off: Access to our flexible, cost-shared health and dental benefits plan (available after 3 months of full-time work) and annual paid time off, including personal and vacation days
• Career Growth: Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career. If you're looking for a place to grow and take on new challenges, you've found it
• Store Discount: Enjoy savings at your Giant Tiger store with 20% off children’s, men’s, and ladies’ apparel and footwear, and 10% off health and beauty, grocery, toys, housewares, and eCommerce purchases, applied at the point of sale

Location:

7560 rue Beclard, Anjou, Quebec, H1J 2X7

Giant Tiger is an equal opportunity employer and is committed to fair employment practices. Giant Tiger will provide support and accommodation in its recruitment processes to all applicants. If you are invited to participate in an interview and have accommodation needs, please contact [e-mail]. Giant Tiger does not sponsor work permits. Candidates must be legally authorized to work in Canada and maintain authorization for the duration of employment.

Are you looking for a career that will empower you to develop your skills, foster growth and encourage you to challenge yourself in a collaborative and inclusive environment? We are proud to be Canadian, proud to support the communities across Canada, and proud of our continued success for over 60 years. Check out our latest job openings and you'll see why joining Giant Tiger is exactly what you've been searching for!