Social Work Mental Health System Navigator

University Health Network; Toronto; On-site; CAD 61,000 - 77,000; Full time

Benefits offered by this job

HOOPP

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network in Toronto Western Hospital is seeking a Social Work Mental Health System Navigator to support community-based Primary Care Practitioners and collaborate with consulting psychiatrists at Woman's College Hospital. The role will be of interest to a Social Worker with mental health experience.

The role requires skills in systems navigation, telehealth consultation, triage for acuity, and guided self-help within a recovery-focused care model.

Qualifications

• Master’s Degree in Social Work (MSW) or equivalent required.
• Registration with the Ontario College of Social Workers and Social Service Workers required.
• Membership in the Ontario Association of Social Workers preferred.
• Two (2-3) years' experience working with an interprofessional team in an acute care setting preferred.
• Strong knowledge of mental health resources and previous mental health experience.
• Ability to work independently but seek consultation when needed.

Responsibilities

• Assessing patients for service needs and formulating recommendations.
• Implementing an intervention plan with patients and the multi-disciplinary team.
• Facilitating family/team meetings; reassessing and modifying the intervention plan as required.
• Liaising with appropriate community agencies.
• Completing applications for Alternate Level of Care (ALC) facilities.
• Establishing contact with interprofessional team and community agencies to obtain, provide or exchange information relating to patients' psycho-social functioning and health care

Skills

Systems navigation

Telephone & virtual clinical consult

Triage for acuity

Assessment for acute/crisis needs

Guided self-help knowledge

Education

Master’s Degree in Social Work (MSW)

Ontario College of Social Workers & Social Service Workers registration

Ontario Association of Social Workers membership (preferred)

Tools

Computer literacy

Job description

Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada’s top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca

Union: Non-Union

Number of vacancies: 1

New or Replacement Position: Replacement

Site: Toronto Western Hospital

Department: SCOPE Program

Reports to: Executive Director

Salary Range: $44.45 to $55.57

Hours: 37.5

Shifts: Days

Status: Temporary Full-Time

Closing Date: November 13, 2026

Position Summary

• assessing patients for the purpose of evaluating the need for service, the nature of the problem, and formulating recommendations or treatment plans;
• implementing an intervention plan with patients, family members, significant others, and the multi-disciplinary team for the purpose of facilitating changes in behavior, attitudes, feelings and/or the environment;
• facilitating family/team meetings; reassessing and modifying the intervention plan as required;
• liaising with appropriate community agencies;
• completing applications for Alternate Level of Care (ALC) facilities,
• establishing contact with members of the interprofessional team and community agencies to obtain, provide or exchange information relating to patients' psycho-social functioning and health care

Job Summary

This position, specializing in practice as a Social Work Mental Health System Navigator working within the recovery and guided self-help models of care, will support community-based Primary Care Practitioners and work closely with consulting psychiatrists at Woman's College Hospital. The role will be of interest to a Social Worker with mental health experience.

The Role Requires Diverse Skills Including

• Systems navigation
• Telephone and virtual clinical consultation
• The ability to triage for acuity, diagnosis and treatment recommendations
• Assessment for acute/crisis needs and knowledge of guided self-help either as the treatment of choice or as a bridge to more appropriate treatment

Qualifications

• Completion of a Master's Degree in Social Work (M.S.W) or equivalent required
• Registration with the Ontario College of Social Workers and Social Service Workers required
• Membership in the Ontario Association of Social Workers preferred
• Two (2-3) years' experience working with an interprofessional team in an acute care setting preferred
• Strong knowledge of mental health resources and previous mental health experience
• Ability to work independently but seek consultation when needed
• Excellent verbal and written communication skills
• Excellent interpersonal, time management and organizational skills
• Excellent problem-solving skills
• Research experience/education an asset
• Student education/supervision an asset
• Knowledge of policies, legislation, programs and issues related to social welfare institutions and services
• Computer literacy preferred

Additional Information

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Additional Requirements

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.