Social Services - Transitional Care Assistant

Canadian Red Cross; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An inspirational not-for-profit organization is seeking a dedicated Transitional Care Assistant to support clients in their recovery journey. This role involves facilitating transportation, assisting with hospital discharge, and providing companionship to older adults. The ideal candidate will have a background in social services and strong communication skills. Join a team committed to creating an accessible and inclusive environment while making a meaningful impact in the community. If you are passionate about helping others and thrive in diverse settings, this opportunity is perfect for you.

Qualifications

• 1-2 years post-secondary education in social services or related field.
• Minimum of three years of job-related experience.

Responsibilities

• Facilitate client transportation and support hospital discharge.
• Complete errands and home management duties as per service plan.

Skills

Social Services

Gerontology

Therapy Assistance

Communication Skills

Risk Assessment

Education

Post-secondary education in social services

Tools

Microsoft Office

CIMS

Job description

Title :

Social Services - Transitional Care Assistant

Employee Working Location :

In-Person (Thunder Bay, ON)

Employment Status :

Permanent Full Time

Salary band :

$ 20 / hour

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Facilitate/arrange the client’s transportation home utilizing local transportation services and/or transport the client’s home by driving the agency vehicle when needed.
• Support clients in understanding and implementing hospital discharge instructions and create an individualized plan of care following agency assessments and client needs surveys.
• Complete/arrange errands to meet the client’s physical needs to support their recovery at home (nutrition, medication, medical supplies, equipment, etc.) as required, in accordance with the established service plan.
• Plan, arrange, procure, or perform home management duties (cooking, cleaning, laundry, etc.), in accordance with the established service plan and in advance of discharge when identified.
• Facilitate client and caregiver engagement, providing information on issues surrounding transitions from hospital to home and/or prevention of hospital admission and readmission.
• Communicate recommendations and support clients, caregivers, and those in the circle of care to address and repair safety concerns.
• Provide companionship to older adults suffering from social isolation.
• Complete risk analysis of home and evaluate client’s risk of falls using standardized risk assessment tools.
• Support clients post-discharge to remove barriers and reduce risks in accessing resources (pharmacy blister packs, assistive devices, referrals, etc.) and follow-up on discharge-related appointments.
• Provide system navigation for clients and caregivers.
• Communicate orally and document according to documentation standards electronically; record concerns, observations, and needs of clients in the appropriate database and inform the Program Coordinator or designate.

What we are looking for :

• Minimum of 1-2 years post-secondary education in social services, gerontology, therapy assistance, or a related field, with at least three years of job-related experience or an equivalent combination of education and experience.
• Previous knowledge of medical and technical terminology is an asset. Candidates without this knowledge are expected to develop it in the role.
• Fluency in English is required; French is an asset.
• Excellent computer skills, especially in Microsoft Office.
• Knowledge of CIMS and other databases is considered an asset.
• Valid driver’s license and access to a reliable vehicle at all times.

Working conditions :

• The work is performed Monday to Friday in various settings including an office, hospital, community, agency vehicle, personal vehicle, and client homes.
• Travel between the office, hospital, and other locations.
• Overnight stays may be required for long-distance driving.
• Work hours are approximately 35 hours per week with potential irregular hours without notice.
• This role involves physical activity such as bending, stretching, repetitive motions, climbing, and assisting clients with mobility, including pushing wheelchairs.
• Eligibility to work in Canada: Applications from candidates eligible to work in Canada are welcomed. Non-citizens or non-permanent residents should review their visa status.
• Successful candidates will need to pass pre-employment screening, including an Enhanced Police Information Check (E-PIC), Vulnerable Sector Check (VSC), driver’s abstract, and proof of COVID vaccination.