Social Services Referral and Navigation Worker

McMan Youth, Family and Community Services Association, Central Region; City of Lacombe; On-site; CAD 32,000 - 38,000; Part time

Benefits offered by this job

Mileage reimbursement

Paid time off

Comprehensive benefits

Employer pension after 6 months

Job summary

McMan Youth, Family and Community Services Association in Lacombe, AB is hiring a Part-Time Permanent Referral and Navigation Worker for the Family Resource Network (FRN). The role focuses on intake, information, and connecting families with services in rural communities.

The position requires a diploma in Human Services, at least one year of frontline experience, and a valid driver’s license. Compensation includes an hourly wage and comprehensive benefits.

Qualifications

• Post-secondary diploma in Human Services or a related discipline.
• Minimum one year of frontline human services or community navigation experience.
• Experience assisting individuals and families with community connections.
• Strong communication, relationship-building, and organizational skills.
• Valid driver's license and reliable vehicle.
• Criminal Record Check with Vulnerable Sector Search and IRC.
• Basic First Aid Level C with CPR/AED certification.
• Suicide Intervention and De-escalation Training.

Responsibilities

• Conduct comprehensive intake, screening, and assessment activities.
• Support children, youth, and families in identifying needs and accessing appropriate community resources and services.
• Provide information, referral, and system navigation support.
• Monitor client progress and maintain accurate documentation and case notes.
• Build and maintain collaborative relationships with community partners and service providers.
• Regularly attend interagency meetings and community-networking opportunities.
• Oversee website administration and support social media communications.
• Promote the visibility, accessibility, and responsiveness of FRN services throughout rural and remote communities.
• Work from a strengths-based and family-centered approach.

Skills

Communication skills

Relationship-building

Organizational skills

First Aid CPR

Suicide Intervention

Driver's license

Vulnerable Sector Check

Education

Diploma in Human Services

Job description

Posting Details

• Posted on November 6, 2026

Locations

• Showing 1 location
• Lacombe, AB T4L2B4, CAN
• On-site
• Travel Required : Yes
• Pay or shift range: $23.46 CAD to $27.42 CAD The range is the budgeted amount for this position. Final offers are based on various factors, including skill set, directly related experience, qualifications and other job-related reasons.
• Frontline
• Part-Time
• Requisition #: SOCIA001162

Description

Referral and Navigation Worker (Part-Time Permanent)

Family Resource Network (FRN)

Lacombe, Alberta

At McMan, we believe help from someone who cares should never be out of reach. As a respected not-for-profit organization serving Alberta communities since 1975, McMan delivers innovative, responsive, and person-centered services that support children, youth, and families. Through our network of local offices and specialized programs, we help individuals build safety, stability, and stronger futures.

We are currently seeking a Part-Time Permanent Referral and Navigation Worker to join our Family Resource Network (FRN) in Lacombe.

About the Program

Funded through the Childcare and Early Intervention Delivery Branch of Alberta's Ministry of Children and Family Services, the Family Resource Network (FRN) provides evidence-informed supports and services to families with children aged 0-18 and youth up to age 24.

FRN services focus on:

• Child development and healthy family functioning
• Wellbeing and early intervention supports
• Caregiver capacity building
• Social connection and community engagement
• Navigation and access to community resources

This role offers an opportunity to work directly with children, youth, and families, helping them access the supports and services they need to thrive.

Why Join McMan?

At McMan, you'll do more than build a career, you'll make a meaningful difference in the lives of children, youth, and families every day. We are committed to creating a workplace where employees feel supported, valued, and empowered to grow.

When you join our team, you'll benefit from:

• Meaningful work with lasting impact, helping families connect with services and resources that strengthen wellbeing and resilience.
• Work-life balance, supported through paid time off and a culture that values employee wellbeing.
• Comprehensive benefits from day one, including extended health, dental, vision, paramedical coverage, and enhanced mental health supports.
• Employer-funded pension contributions, with McMan contributing 4% of gross base earnings after six months of employment.
• A supportive and collaborative team environment where your knowledge, experience, and ideas are valued.
• Professional growth opportunities through community partnerships, ongoing learning, and diverse service experiences.
• The opportunity to work within rural and remote communities, helping improve access to services for families who need them most.

If you're passionate about community connection, family support, and helping people navigate complex systems, we'd love to hear from you.

Key Responsibilities

• Conduct comprehensive intake, screening, and assessment activities.
• Support children, youth, and families in identifying needs and accessing appropriate community resources and services.
• Provide information, referral, and system navigation support.
• Monitor client progress and maintain accurate documentation and case notes.
• Build and maintain collaborative relationships with community partners and service providers.
• Regularly attend interagency meetings and community-networking opportunities.
• Oversee website administration and support social media communications.
• Promote the visibility, accessibility, and responsiveness of FRN services throughout rural and remote communities.
• Work from a strengths-based and family-centered approach.

Qualifications

Required

• Post-secondary diploma in Human Services or a related discipline from a recognized institution.
• Minimum one (1) year of frontline human services or community navigation experience.
• Experience assisting individuals and families with community connections and system navigation.
• Strong communication, relationship-building, and organizational skills.
• Basic First Aid Level C with CPR/AED certification.
• Suicide Intervention and De-escalation Training.
• Valid Class 5 Driver's License.
• Clean Driver's Abstract.
• Reliable vehicle for occasional client transportation.
• Criminal Record Check with Vulnerable Sector Search and Intervention Record Check (IRC) (note processing time on IRC can be 8 weeks).

Preferred

• Membership in a relevant professional association.
• Experience working with rural and remote communities.
• Knowledge of the human services network and community-based resources available to children, youth, and families.
• Knowledge and understanding of Indigenous cultures, communities, and worldviews.

Compensation & Benefits

Hourly Wage: $23.46 - $27.42 per hour

Salary will be negotiated based on education, experience, and qualifications.

Total Compensation Package

Total Compensation Valued at Approximately $50,000 - $60,000 Annually (Full-Time Equivalent Value)

At McMan, we recognize that compensation extends beyond your hourly wage. In addition to competitive pay, employees receive employer-paid health and dental benefits, enhanced mental health coverage, employer-funded pension contributions, paid time off, and mileage reimbursement. We are proud to offer a comprehensive compensation package designed to support your financial wellbeing, health, and work-life balance.

Additional Benefits

• Mileage reimbursement of $0.57/km
• Paid time off
• Comprehensive benefits package effective on your first day of employment, including:
  • Extended health coverage
  • Dental coverage, including orthodontics
  • Vision care
  • Paramedical services with a combined annual maximum of $2,000 annually
  • Mental health coverage of up to $2,500 annually
• Employer-funded pension program after six months of employment:
  • McMan contributes 4% of gross base earnings

Schedule

• 22 hours per week
• Flexible scheduling is required.
• Candidates must be available to work afternoons, and occasional evenings and weekends to meet program needs and support a diverse range of children, youth, and families.

Travel Required

Yes. Lacombe and surrounding rural communities. Travel paid at $0.57/KM

Education

Required

Diploma or better in Human Services or related field.

Experience

Preferred

1 year: Minimum one (1) year of frontline human services or community navigation experience.

McMan is committed to the principles of Employment Equity and welcomes applications from diverse backgrounds and lived experiences.