Social Services Manager II - NU

The Salvation Army in Canada; Brantford; On-site; CAD 80,000 - 100,000; Full time

Job summary

The Salvation Army in Canada is seeking a Social Services Manager II to oversee program operations and manage staff at the Brantford Booth Centre. This role requires strong interpersonal and organizational skills, along with a degree in Human Services or Social Work. The manager will ensure high standards of service delivery while supporting marginalized populations in a collaborative environment.

Qualifications

• At least two years of relevant experience, including supervision.
• Current First Aid & CPR, Non-Violent Crisis Intervention Certification.
• Valid Ontario driver’s license and vehicle.

Responsibilities

• Oversee program operations and direct case management plans.
• Hire, train, and evaluate staff in consultation with the ED.
• Monitor safety practices and ensure compliance with health legislation.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

Undergraduate degree in Human Services or Social Work

Tools

Word

Excel

Job description

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Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. We support people experiencing unemployment, addiction, and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world.

Job Description
Position Purpose summary:
This position is part of a collaborative management team and provides day-to-day supervision of program staff, ensuring effective teamwork, high standards of work quality, and customer service excellence to meet the needs of shelter and CRF clients in a housing-focused holistic manner in accordance with policies and procedures.
Schedule: Monday to Friday 8:30 a.m. to 5:00 p.m.
Salary: $31.55 per hour.

Accountabilities

• Oversee all aspects of program operations in accordance with the mission and values of The Salvation Army and the Brantford Booth Centre.
• Oversee and direct planning, organization, and implementation of case management plans.
• Assist ED in screening CFC (Corrections) client cases in preparation for CFC meetings.
• Liaise with community resources and encourage community involvement in programs, partnerships, and development.
• Support frontline staff in planning, implementation, and ongoing direction of all program areas involving clients.
• Understand the psychological and social dynamics of working with individuals with diverse needs.
• Ensure all programming includes a spiritual component.
• Maintain organized and timely documentation and records, including shift reports, intake, evaluations, incident reports, statistics, and staff hours.
• Develop therapeutic relationships with participants and act as a role model to promote positive communication.
• Ensure security and maintenance of the property, coordinating repairs and external contractors as needed.
• Prepare reports, proposals, grant applications, and evaluations as required.
• Maintain confidentiality of all records and data.
• Develop and revise policies, protocols, and operating procedures in compliance with standards.
• Contribute to departmental budget planning.

Human Resources

• Hire, orient, train, evaluate, reward, discipline, and terminate staff in consultation with the ED, following standards.
• Schedule staff and maintain employee files securely.
• Update job descriptions and identify training needs.
• Conduct supervision and performance reviews.
• Handle payroll functions and facilitate team meetings.

Health and Safety

• Monitor safety practices, prepare incident reports, and provide calming interventions.
• Ensure compliance with health and safety legislation and develop policies.
• Manage workplace injury and illness procedures, including incident investigations.

Organizational Responsibilities

• Support the Mission of The Salvation Army and maintain confidentiality.
• Participate as a team member, in performance appraisals, and in professional development.
• Represent the organization professionally and adhere to policies and safety procedures.

Other Duties

• Develop internal and external relationships, including with community partners and suppliers.
• Report to the Director of Programs and supervise program staff.
• Participate in budgeting and handle petty cash if needed.
• Work flexible hours, including evenings and weekends, as required.

Qualifications

• Undergraduate degree in Human Services, Social Work, or equivalent.
• At least two years of relevant experience, including supervision and working with marginalized populations.
• Current First Aid & CPR, Non-Violent Crisis Intervention Certification.
• Valid Ontario driver’s license, vehicle, and insurance, with a satisfactory driver’s abstract.
• Knowledge of issues facing homeless individuals and experience with case management and community resources.
• Strong interpersonal, organizational, and communication skills, with proficiency in Word and Excel.

Compensation

The salary range is $30.13 to $37.66 per hour, with a maximum of $45.20, based on experience and qualifications. Reasonable accommodations are available upon request via [e-mail].