Social Media Community, Growth & Performance Manager

Acclivity; Canada; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

Acclivity, a fully remote-first agency serving engineering, manufacturing, and technology sectors, seeks a Social Media Community, Growth & Performance Manager. The role is fully remote for Canadian residents with coordinated coverage 8AM–8PM Eastern, seven days a week including stat holidays.

You will own and optimize social activities across multiple client accounts to grow high-quality audiences, generate leads, and convert engagement into real business conversations.

Qualifications

• Experience in B2B social media or community management.
• Experience generating leads or supporting pipeline via social media.
• Strong written communication and ability to discuss technical topics.

Responsibilities

• Grow high-quality audiences across client social channels.
• Generate inbound leads and initiate outbound conversations.
• Book or influence qualified meetings via social outreach.
• Maintain fast response times with SLA targets.
• Publish content that drives engagement, conversations, conversions.
• Identify trends and apply relevant elements across brands.
• Leverage AI and automation to increase output while preserving quality.
• Provide monthly performance reporting.

Skills

B2B social media

Lead generation

Sales experience

Written communication

Technical concepts

Time management

Analytical mindset

Tools

Slack

Asana

Office 365

Canva

HubSpot

AI tools

Social platforms

Job description

Social Media Community, Growth & Performance Manager

Location

Fully remote. Open to Canadian residents.

Position Type

Full-time. This role includes supporting coordinated team coverage across 8AM–8PM Eastern, 7 days a week, including statutory holidays, with stat holiday pay provided in accordance with applicable regulations.

Do not apply if you’re not prepared to work some statutory holidays.

This is a performance-driven role for someone who treats social media as a revenue channel, not a content calendar.

At Acclivity, B2B social programs are built to generate leads, start conversations, and drive pipeline for technical and industrial companies. The company works with forward-thinking, tech-savvy clients in industries such as engineering, manufacturing, and technology, and operates as a fully remote-first organization focused on flexibility and work-life integration.

You will be responsible for executing and optimizing social media activity across multiple client accounts, with a clear mandate: grow relevant audiences, generate leads, and convert attention into real business conversations.

What You’ll Own

• Grow relevant, high-quality audiences across client social channels.
• Generate inbound leads and initiate outbound conversations with target accounts.
• Book or influence qualified meetings through social engagement and outreach.
• Maintain fast, high-quality response times across comments, messages, and mentions, with client-dependent SLAs ranging from approximately 5 minutes to same day.
• Execute high-volume, high-quality daily engagement aligned with each client’s brand voice.
• Create and publish content that drives engagement, conversations, and conversions rather than vanity metrics.
• Identify trends early, understand why they are gaining traction, and apply relevant elements effectively across client brands.
• Leverage AI and automation tools to increase output, speed, experimentation, variability, and scale while maintaining high standards for accuracy, brand voice, and quality.
• Identify opportunities to increase reach, visibility, and conversion through experimentation and iteration.
• Support ABM efforts through research, targeting, outreach, and tracking.
• Build and engage relationships with industry media, influencers, and partners, including podcasters, publications, associations, and event organizers.
• Maintain accurate CRM updates and activity tracking across client systems.
• Monitor competitors, trends, and platform changes to identify opportunities.
• Deliver clear monthly reporting tied to performance metrics.

How You’ll Be Measured

Success in this role is tied directly to performance. Key metrics include:

• Growth of relevant, target audience, not vanity followers.
• Leads generated through social channels.
• Meetings booked or pipeline influenced.
• Response time and SLA adherence.
• Volume and quality of meaningful conversations initiated.

Who You Are

• Fast, proactive, and outcome-oriented.
• Motivated by ownership and accountability.
• Comfortable operating at high volume without sacrificing quality.
• Curious and able to quickly understand technical industries and topics.
• Focused on results, not just tasks.
• Excited to use AI to improve speed, scale, variability, and output, but disciplined enough to protect quality, accuracy, and brand standards.
• Able to identify trends, understand why they work, and match the right elements to the right clients.
• Energetic, urgent, self-motivated, experimental, and held to high standards.

Requirements

• Experience in B2B social media, community management, or a similar role.
• Experience generating leads or supporting pipeline through social media.
• Experience in sales, customer service, or other client-facing roles is a strong asset.
• Strong written communication and conversational skills.
• Ability to quickly grasp technical concepts and engage in informed discussions.
• Strong time management and the ability to manage multiple accounts simultaneously.
• Analytical mindset with the ability to connect activity to outcomes.

Nice to Have

• Experience in technical, industrial, or engineering-related industries.
• Experience with best practices in social media, specifically LinkedIn and Instagram.
• Experience with Reddit, X, YouTube, and Facebook is also valuable.

Tools

Mac/Apple equipment provided, Slack, Asana, Office 365, Canva, HubSpot, AI tools, and native social platforms.

Compensation

On-Target Earnings: $100,000–$120,000+ CAD, with no cap on key earning targets.

Performance Bonus: Quarterly and uncapped, with significant upside tied directly to results. Top performers are expected to exceed OTE.

Bonus Structure

• Some individual performance.
• Some team performance.

Bonus is tied to:

• Leads generated through social channels.
• Meetings booked or pipeline influenced.
• Growth of relevant, target audience.
• Response time and SLA adherence.
• Contribution to team performance targets.
• Efficiencies earned through AI use.

Compensation is designed to reward high performers and is best suited for individuals motivated by results and earning potential tied to performance.

What We Offer

• Fully remote work environment.
• Flexible scheduling within a coordinated team coverage model.
• Employer-paid benefits for employees working 20+ hours after 3 months, including life insurance, drug coverage, dental, eye exams, virtual medical, and hospital coverage.
• Remote office budget.
• Monthly dedicated learning time.

Company Values

Innovation & Learning

• Approach challenges with curiosity and experimentation.
• Continuously learn and improve.
• Use new technologies to enhance performance while remembering technology is a tool, not the product.
• Ask strong questions that lead to better solutions.

Ownership & Accountability

• Take responsibility for actions and outcomes.
• Celebrate wins and learn from lessons.
• Treat quality control as everyone’s responsibility.

Commitment to Excellence

• Care deeply about the quality and impact of the work.
• Focus on meaningful outcomes, not just checking boxes.
• Be proactive in spotting opportunities and risks.
• Build on successful examples instead of starting from zero.
• Share knowledge and support the team.
• Help set others up for success.
• Contribute to a respectful, positive, high-performing environment.

Hiring Process

A real human reviews every application; but we also use AI. It would be fun to include in your application email what you did to impress the human and what you did to impress the AI.

Candidates who move forward will be invited to a written interview stage, and successful candidates from there will be invited to a video call interview.

Acclivity follows up and provides feedback only to candidates who are invited to and participate in the written interview stage or later stages of the hiring process.

This is a full-time role. Acclivity Agency is a division of Shawna Tregunna Consulting Inc., a federally incorporated Canadian company.

Vacancy Status

This role is for an existing opening that has been modified since the last hire.

Target Start Date

Early July or as soon as we find a good fit — is it you?