Social Enterprise Manager

Lakeland HR Solutions; City of Cold Lake; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player dedicated to supporting individuals affected by crisis is seeking a passionate Social Enterprise Manager. This full-time role involves overseeing the operations of two retail locations, ensuring customer satisfaction, and managing staff. The ideal candidate will have experience in business administration and a knack for developing social enterprises. Join a team committed to making a difference in the community while enjoying benefits and a competitive salary. If you're organized, flexible, and ready to lead, this opportunity is perfect for you.

Benefits

Benefits after 3 months

Competitive salary

Qualifications

• Minimum of 1 year experience in business administration.
• Experience in budget development and financial management.

Responsibilities

• Oversee daily operations of retail locations, including staff management.
• Manage hiring, onboarding, and training of employees and volunteers.
• Maintain accurate financial records and prepare quarterly reports.

Skills

Business Administration

Financial Management

Interpersonal Skills

Customer Service

Conflict Resolution

Education

Post-secondary Certification in Business

Job description

Stepping Stones Crisis Society is seeking an enthusiastic and experienced Social Enterprise Manager to join their team full-time!

Stepping Stones Crisis Society is committed to supporting individuals and families affected by domestic violence and crisis situations. Their mission is to provide a safe and nurturing environment where those in need can find refuge, support, and resources to rebuild their lives. They offer a range of services, including emergency shelter, counselling, education, and advocacy, all aimed at empowering clients to overcome challenges and achieve long-term stability and safety.

The Social Enterprises Manager oversees the daily operations and profitability of two retail locations in Cold Lake: Ella’s Closet and Orbiting Trends. This role supports income-generating activities that help fund Stepping Stones’ programs. The manager works closely with the Operations & Fund Development Team to promote financial sustainability, reduce reliance on external funding, and provide training and job opportunities for clients.

Role Overview:

• Full-time, 40 hours per week
• Based at both retail locations in Cold Lake, AB
• Benefits provided after 3 months
• Competitive salary

Duties and Responsibilities:

Under the supervision of the Community Engagement & Events Manager, the Social Enterprises Manager will be responsible for:

• Overseeing daily operations of Ella’s Closet and Orbiting Trends, including staff management, scheduling, product presentation, inventory management, and seasonal/promotional changes
• Ensuring customer satisfaction and professionally addressing complaints to achieve positive resolutions
• Managing hiring, onboarding, and training of employees and volunteers
• Approving timesheets and work schedules
• Managing donations, including stock allocation and donation flow during peak times
• Overseeing store-level auctions
• Ensuring compliance with OH&S and Stepping Stones policies
• Adhering to government regulations regarding second-hand merchandise
• Identifying methods, processes, and tools to develop, sustain, and grow social enterprises and income opportunities, including fundraisers and new partnerships with local stakeholders and businesses
• Maintaining accurate financial records, including daily sales sheets, inventory, and bank deposits
• Preparing quarterly reconciliation reports for Ella’s consignments
• Supporting the development of business management processes such as budgets, cost analysis, and strategic planning

Qualifications:

• Post-secondary certification in business or related field considered an asset
• Minimum of 1 year of experience in business administration, including work or volunteer roles
• Class 5 Driver's License with a clean driving record
• Clear Criminal Record Check
• Experience in budget development, administrative tasks, and financial management
• Experience in designing, developing, and implementing social enterprises highly desirable
• Excellent interpersonal and communication skills
• Highly organized, flexible, independent, culturally sensitive, and detail-oriented with multitasking ability
• Effective verbal and written communication skills
• Strong customer service and troubleshooting skills
• Ability to plan, organize, and complete work efficiently
• Diplomatic and professional demeanor, with solid negotiation, conflict resolution, and people management skills