SOCC OPS Coordinator (YQT)

Wasaya Airways; Northwestern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

Wasaya Airways recherche un SOCC OPS Coordinator pour superviser les opérations aériennes au quotidien et collaborer avec tous les départements pour garantir des opérations sûres, efficaces et rentables. Le candidat idéal aura de l'expérience dans les opérations aériennes, des compétences en communication aiguës et la capacité de travailler aussi bien en équipe qu'en autonomie.

Qualifications

• 3+ ans d'expérience en opérations aériennes ou équivalent.
• Minimum 1 an d'expérience avec les systèmes de réservation aériens.
• Capacité à communiquer efficacement, verbalement et par écrit.

Responsibilities

• Planifier et coordonner les opérations pour minimiser les impacts négatifs pour les clients.
• Assurer la récupération proactive pendant les opérations irrégulières.
• Être le contact principal pendant les opérations irrégulières.

Skills

Communication

Attention aux détails

Travail en équipe

Education

Diplôme d'études secondaires ou équivalent

Post-secondary education (preferred)

Tools

Aviation Reservations Software Systems

MS-Office

Job description

The SOCC OPS Coordinator will monitor the daily and near-term (7 days) future operations to maintain and coordinate commercial operational control of the aircraft and crews assigned to the Sioux Lookout and Thunder Bay Bases. This position will work in collaboration with all company departments to provide safe, efficient, and profitable operations.

Duties and Responsibilities

• Plan and coordinate operations to minimize the impact customers in a negative way.
• Ensure accurate flight forecasting day of flight.
• Monitor flight activity and resource availability to provide proactive recovery planning and response to irregular operations.
• Recommend decisions on cancellations, delays, aircraft swaps, or other operational decisions based on operational requirement.
• Coordinate with Maintenance Control on aircraft availability and crew scheduler on crew recovery options.
• Primary contact during irregular operations
• Foster a healthy working environment and promote a positive climate within the workplace.
• Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
• Any other related duties as assigned

Skills and Qualifications

• High school diploma or equivalent. Post Secondary preferred.
• Three or more (3+) years of previous airline operations experience or an equivalent combination of related post-secondary education and experience.
• Minimum 1 year experience with Aviation Reservations Software Systems.
• Excellent computer skills, MS-Office preferable, proficient in use of internet and email
• Able to work in a team environment, as well as unsupervised.
• Able to effectively communicate both verbally and in writing.
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally.
• The ability to communicate in Oji-Cree or Ojibway is an asset.
• Previous airline experience is an asset.
• Experience with and / or knowledge of First Nations Organizations is an asset.

Contact

If you are interested in this position, please submit your resume and cover letter to [e-mail]